Sprout Social
Sprout SocialExternal reviews
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Efficient and effective
What do you like best about the product?
Platform looks good, capabilities are good, good integration, frequency of use and multi-user friendly
What do you dislike about the product?
Sometimes can be tricky to understand all it's capabilities
What problems is the product solving and how is that benefiting you?
Streamlining proces of posting to social media
Works well on its own
What do you like best about the product?
I've been using Sprout integrated with Salesforce Service Cloud daily and it's working well. It works much better on its own without the support of any third party software. Real-time cases flow in immediately without any delay which is the best part of this tool. It has a great UI as well.
What do you dislike about the product?
Its inability to identify negative alerts and spam. There's a need to additionally add keywords for this requirement. Also, when connected to Salesforce, it fails to display reels and one-time images shared on Instagram DMs, which makes us go back to the native platform.
What problems is the product solving and how is that benefiting you?
The fact that it easily allows integration of Salesforce and helps with case creation.
Great way to reach customers
What do you like best about the product?
I'm really enjoying using sprout social so far. It's very intuative and I especially like being able to search keywords, customers names etc, this is something that was lacking on our previous social platform.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
I find the layout to be very straightforward and streamline.
Agents sending responses for approval is such a great feature as well.
What do you dislike about the product?
I do find myself having to refresh the page manually so it would be good if it did that a little more often so we're not missing any messages coming through.
What problems is the product solving and how is that benefiting you?
Enabling our orgnisation to reach out customers in the fastest most streamlined way possible.
Sprout – Super helpful for scheduling & social organization
What do you like best about the product?
The publishing feature s extremely helpful in scheduling posts ahead of time and seeing the layout of all your posts together over the course of the month. It's extremely easy to use, while robust in its capabilities.
I also think the analytics are super helpful in figuring what's performing for your audience and what's not to be able to adequately pivot content and talk to your audience more efficiently.
I also think the analytics are super helpful in figuring what's performing for your audience and what's not to be able to adequately pivot content and talk to your audience more efficiently.
What do you dislike about the product?
You cannot add audio that is trending in platform via the platform. You need to go in and do that manually. That is not a streamlined way of working if all your reels leverage trending audio.
What problems is the product solving and how is that benefiting you?
Social listening and organization
Intuitive approach to social media management
What do you like best about the product?
I found Sprout Social's platform easy and intuitive to use. It was simple to set-up and begin using straightaway. I began using Sprout Social to help manage and schedle my posts to multiple social media platforms at once. It was easy to connect my accounts and immediately begin seeing the value of the product.
What do you dislike about the product?
There are a lot of features that Sprout Social offers, which became overwhelming at times. I felt like I didn't tap into the full potential of the product.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of needing to generate posts for each individual social media platform. Instead I can create one post and use that across all my platforms. It also helps in scheduling and planning my posts, so I can ensure I am posting consistently.
Great platform for managing social media
What do you like best about the product?
Great reporting and analytics. Reviwing and comparing is made easy
What do you dislike about the product?
Not as robust for posting compared to others
What problems is the product solving and how is that benefiting you?
Reporting and comparing multiple storefronts
Great experience with Sprout last three years
What do you like best about the product?
I love the scheduling, community mgmt and reporting tools. They help me in day-to-day social media mgmt.
What do you dislike about the product?
The social listening tool can be a little confusing. Would need more guidance in the future.
What problems is the product solving and how is that benefiting you?
Trying to streamline social scheduling and community mgmt for 10-15 subsidiaries, while being able to combine reporting and utilize social listening.
MOTHER of all social media marketing tool!
What do you like best about the product?
Sprout Social has been a great tool for us to reach our audience and ability to save time and be efficient is remarkable.
What do you dislike about the product?
The UI could be more colourful and attractive so it becomes a bit interesting to work. Also, the price could be a bit lower. Other than these two, couldnt find any other dislike as Sprout social provides everything that other tool does not.
What problems is the product solving and how is that benefiting you?
Sprout social is Easy-to-use and gives insightful reports in timely manner. Also helpful to manage all social platforms (Instgram, X, facebook, playstore & iTunes) under one roof!
The ease of using Sprout everyday
What do you like best about the product?
I like how easy Sprout is to use. There was a little learning curve to figure out how to use it but once you figure it out, Sprout is a breeze to use. There are so many filters that you can use when searching for specific topics. I use Sprout everyday to read comments and Personal messages that we recieve on our different platforms. They are easy to organize and I never lose a message because I can assign it to my personal tasks and do it when I please. Assigning tasks to other people is also another perk to Sprout.
What do you dislike about the product?
The only issue I have ever noticed with sprout is that sometimes the PM's or DM's will glitch a little bit. I just reload the page and everything goes back the way it was supposed to be.
What problems is the product solving and how is that benefiting you?
Sprout makes it so much easier to search and find what I need. Whether it is negative comments, upset customer, positive comments, warranty cases, etc. I can find it within minutes because of Sprouts detailed searches.
User Friendly Social Tool
What do you like best about the product?
Compared to some other tools we've used, Sprout is very user friendly and easy to learn. It's been a great tool for daily social media customer service. We're fairly new to Sprout, but so far implementation has been smooth and we're excited to see what other tools and features we can begin utilizing more. The Sprout team has been helpful in answering questions and sharing solutions unique to our business needs.
What do you dislike about the product?
We aren't able to schedule posts directly to Meta platforms like other tools have the capability of doing which then doesn't allow us to build ads on scheduled posts through ads manager.
What problems is the product solving and how is that benefiting you?
Sprout gives us a convenient way to respond to all of our customers in one place. It's the best social media customer service platform we've found.
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