Sprout Social
Sprout SocialExternal reviews
6,235 reviews
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So easy to use, didn't need training
What do you like best about the product?
The calendar view to look at the month ahead and see what posts have been scheduled.
What do you dislike about the product?
Reporting isn't always accurate. We use other tools that reporting on impressions, likes, engagement etc.
What problems is the product solving and how is that benefiting you?
I only started using Sprout Social a month ago so I'm not aware of any problems they have been solving.
Such a great scheduling and reporting platform!
What do you like best about the product?
Really easy to use and navigate. I love using the reporting function - it's super easy to read and the smart inbox is a game changer for community managers that need to look for a platform to use!
What do you dislike about the product?
Nothing at all - I really love Sprout and definitely think it excels my needs and wants as a social media manager.
What problems is the product solving and how is that benefiting you?
It allows me to respond to all community management tasks from one spot.
This is my third time working with Sprout Social.
What do you like best about the product?
Ease of use, Social Listening, Marketing Calendar.
What do you dislike about the product?
Feedly Feed or RSS feeds in general. Not working
What problems is the product solving and how is that benefiting you?
Is my Social Media manager - much cheaper than a full time FTE
Always so clean, great platform. I’ve used sprout my entire career!
What do you like best about the product?
Scheduling saves my weekends, and the reports help me keep my content on track!
What do you dislike about the product?
Wish you could schedule Tik toks and stories right from the desktop
What problems is the product solving and how is that benefiting you?
Scheduling all in one place & ability to look at optimal times
Sprout Experience
What do you like best about the product?
It is mostly of the interface and how how easy to see all things at once. Apart from that, the data that I need can easily be seen through the reporting side of sprout.
What do you dislike about the product?
Not much. But if there are any, I'd probably go with the organic comments for IG to be also seen in the Sprout. I think once this is already be taken care of, everything else would be perfect.
What problems is the product solving and how is that benefiting you?
It is more on the data side. We use to Hootsuite as our medium to communicate with our audience but sprout really did fill in the need that we saw in Hootsuite when it comes to data and analyzation side.
Review
What do you like best about the product?
Very easy to navigate. Very easy to answer tickets
What do you dislike about the product?
None encountered so far. all good with my experience
What problems is the product solving and how is that benefiting you?
Customer Service and Support
It's very complete
What do you like best about the product?
I like that is easy to program posts and see metrics.
What do you dislike about the product?
I don't know how to cancel the premium metrics free trial.
What problems is the product solving and how is that benefiting you?
Need better support.
Great customer care tool
What do you like best about the product?
This tool is very wasy to navigate.It is also a great tool since it gives statistics data. Support friendly and can also be easily accesible.
What do you dislike about the product?
Sometimes it tales time to "send" response
What problems is the product solving and how is that benefiting you?
None so far.
A useful tool for marketers, social media teams, and PR professionals
What do you like best about the product?
The variety of topics on Sprout Social is so useful to digitals journalists and other professions as well. I like to look at their social media holiday calendar.
What do you dislike about the product?
It can get expensive for smaller companies and individuals.
What problems is the product solving and how is that benefiting you?
Sprout Social has ideas for social media content, helps create content calendars, and has helpful articles pertaining to social media specialities.
Absolutely brilliant!
What do you like best about the product?
It is so user friendly, easy to navigate what you need. I love that you can schedule a post and then duplicate it for the next SM profile if you need to edit between FB / Twitter for example to tag other profiles. Really easy to use, great reporting and it has made my SM posting soooo much easier! Also the Optimal times is great as it gives you 5 options of when you COULD post and rates them 1-5 on the best time of day, so you can take it as a guide but still be flexible.
What do you dislike about the product?
I don't like that if you are editing a post or writing it, the Enter button on the keyboard can sometimes post it immediately!! Only happened once but had to jump on and delete it as i wasn't finished haha whoops! Maybe a double check before posting would help!
What problems is the product solving and how is that benefiting you?
We recently lost one of our marketing team and using Sprout has actually enabled us to cover her role internally without having to employ a replacement so we are saving a wage every month. Plus the existing team have a lot more time to spare as Sprout is so easy you can work on SM for about 1 day a month and schedule everything so it becomes a monthly task not daily.
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