Sprout Social
Sprout SocialExternal reviews
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Accurate Social Media Reporting
What do you like best about the product?
I like that post scheduling and social media reporting can be done in the same platform.
What do you dislike about the product?
There seems to be a price increase for features that should be included, such as fully customizable reporting.
What problems is the product solving and how is that benefiting you?
Our company primarily uses Sprout for social media management. The price is expensive, but the product meets our needs. Additonally, we use Sprout to send monthly reports. That is the part I handle here at JWM.
Great platform to schedule social and monitor engagement
What do you like best about the product?
I like how easy it is to collaborate with colleagues on social media planning.
What do you dislike about the product?
The listening dashboard could be improved
What problems is the product solving and how is that benefiting you?
Sprout social helps my team plan social media posts and track metrics to identify trends.
New User- so far so good
What do you like best about the product?
The analytics, ability to select suggested times to post that will encourage the most views. Viewing your post you are creating in multiple different ways (pop out to view other items in sprout at the same time, etc).
What do you dislike about the product?
Would like some additional integrations.
What problems is the product solving and how is that benefiting you?
No problems, per se, just a great tool to manage multiple organizations pages.
One of the best social media management platforms available!
What do you like best about the product?
Not only does Sprout allow you to link to so many different channels, their built in analytics and reports allow me to be able to run all kinds of comparissions and links across all of the channels. I like the ability to use a sprout.link in bio for Instagram and have the ability to have links on our posts. The transistion from our previous plaform to Sprout was easy with the support of the staff, and when I have problems the live chat has been very responsive and easy to use.
What do you dislike about the product?
Currently, I don't see a downside to Sprout.
What problems is the product solving and how is that benefiting you?
Sprout is making it easier to respond to comments and messages on our social media channels. Having more than one sometimes its hard to make sure that they are all getting responses. Having them all in on inbox has helped. Being able to create a case and send the message to someone else to respond has also helped make sure that things do not fall through the cracks.
Sprout Social Helps Me Be Social!
What do you like best about the product?
Sprout makes scheduling social content easy and fast. The reports are easy to use and understand, with tid bits of information about each report metric.
What do you dislike about the product?
I do not like how Sprout has to connect through FB, as I am sure that is how the account gets connected all together, but we are having issues with one of our old FB accounts being under an old admin's name and we cannot change it. Therefore, we are having to schedule content for one of our verticals through Meta Business suite instead of sprout. Also, EA only lets you connect to one FB account which is hard when we have multiple verticals at our company.
What problems is the product solving and how is that benefiting you?
Scheduling content to multiple platforms and creating an ease of use for seeing analytics all in one place.
Great platform for scheduling and data
What do you like best about the product?
This is a great platform to use in your marketing team for social. It allows you to schedule and view calendar, share access to the calender via a live link with anyone on your team, review data, etc.
What do you dislike about the product?
We run two Instagrams where we use the "collaboration" tab frequently to link the two accounts together on one post, and that cannot yet be done within the Sprout platform.
What problems is the product solving and how is that benefiting you?
We needed a way to organize our thoughts around social, plan for the future, schedule posts and track progress. This is helping us to show overall growth and post more consistently.
Makes social media management easy!
What do you like best about the product?
I love the amount of features Sprout Social has. From simple social post scheduling, to AI features for helping to write posts, to tools that make it easy for employees to engage with their social networks, to "link-in-bio" features for Instagram, and more. Sprout Social is a tool that has really been beneficial for our organization because of the wide variety of features they provide.
What do you dislike about the product?
While Sprout Social offers a lot of different features, I do think their features could perform a little better. For example, it would be great if their Instagram scheduling tool would push to Instagram without having to manually do so. However, that may just be an Instagram flaw.
What problems is the product solving and how is that benefiting you?
They are our sole scheduling tool and reporting tool.
Very Comprehensive, but still needs some work
What do you like best about the product?
Sprout finally allowed us to manage all our channels in one place, track effectiveness, see competitors, and manage multiple brands easily. We can also get much more comprehensive reporting and plan and schedule our posts easily. Onboarding has been comprehensive and helpful.
What do you dislike about the product?
We were under the impression that social listening and employee advocacy were going to be easily implemented and managed, but so far those two functions (which add a sizeable cost) are not quite as easy to use or comprehensive as we were informed. They have told us that there are many changes on the horizon for those, but it feels a bit like the sales and product teams are not fully aligned.
What problems is the product solving and how is that benefiting you?
Before Sprout Social, we used another provider that had many limitations on which social channels we could manage as well as what types of posts we could manage. So we were using that tool as well as our personal cell phones for other posts. This also means the reporting was very limited. Then you tack on the fact that we have more than one brand to manage and we double our headaches. We were also part of a larger organization with several brands underneath. Each of those brands were leveraging different tools and processes to manage their social media. Now we can do all of that with one tool.
Great platform for multi-tasking social media managers!
What do you like best about the product?
The reporting capabilities are great. I like the use of tags and campaigns to be able to track things easily. The link shortener is really nice, as well. Overall, I like the platform pretty well, but if Sprout made certain updates it would be incredible!
What do you dislike about the product?
It's not as easy for the creative aspect of social media planning. The Instagram Grid Planner needs some work. Also, there isn't any room to add a link when scheduling Instagram stories. This isn't the case with most other social planning tools.
What problems is the product solving and how is that benefiting you?
The scheduler is really great. I also love that you can have multiple users to assist in things like content approval and customer service issues. The tool is very intuitive and I like how well the social listening works.
Efficient Content Scheduling, Needs Improved Integration
What do you like best about the product?
I really appreciate how Sprout Social makes it incredibly easy to schedule content and run extensive reports across our channels. The analytics collection and reporting are streamlined, which is essential for our board that values data-driven insights. I also find the tagging and campaign features particularly effective, especially for organizing content and running detailed reports on campaign performance. Additionally, the platform's ability to edit images directly for correct dimensions is incredibly useful, saving time and effort. Having all our campaign data centralized in one platform simplifies digital advertising, making it efficient to manage numerous channels effortlessly. The seamless integration with Google Drive boosts efficiency, facilitating quick file transfers, which improves productivity significantly. The overall reporting capabilities of Sprout Social enhance our ability to keep everything organized, and seeing results in comprehensive reports is beneficial.
What do you dislike about the product?
I found it challenging to connect my paid ad campaigns with Sprout Social. Despite having connected them, it was pretty difficult due to some connection issues which could be improved. Additionally, I would appreciate the ability to perform more comparisons with other channels and content to understand if we're missing out and to get ideas for what kind of content they are doing. Lastly, there are concerns regarding the price and complexity for those who aren't deeply familiar with social media's ins and outs. For such users, the extra tools and price seem unnecessary, and simpler platforms like Meta might be more appropriate.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to keep our content organized, schedule duplicates, tag campaign content, and consolidate analytics. It simplifies reporting and improves campaign organization across various channels, proving invaluable for our reporting needs.
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