Sprout Social
Sprout SocialExternal reviews
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Great insights and metrics
What do you like best about the product?
I like the scheduling capability. I use this feature the most. The process is very seamless and saves me time.
What do you dislike about the product?
I wish that there was a feature that would show you who like a 'year in a wrapped' around your top followers. Ex., Joe Smith is your top fan, in the past year, he has engaged with 8 of your posts a month, etc.,
What problems is the product solving and how is that benefiting you?
Trying to compile engagement from users/followers. Platforms get disconnected frequently
Just came on board and very pleased and excited!
What do you like best about the product?
The management and organization is second to none, and the metrics.
What do you dislike about the product?
Nothing at this time! We are new users and haven't dived super deep yet.
What problems is the product solving and how is that benefiting you?
We would have to go into each native platform to post and measure, this has eliminated all that and saved us so much time.
Easy to use, great reporting capabilities.
What do you like best about the product?
I love how simple and easy to use the platform is. Everything is very clean and I never feel like I am overwhelmed with random buttons and popups like other platforms I have used in the past.
What do you dislike about the product?
I felt that the onboarding process with a little chaotic - this totally could have been because of the chaos on my own team at the time paired with the holidays.
What problems is the product solving and how is that benefiting you?
Before switching to Sprout, customer service took up a big chunk of time. Sprout has a great customer service management platform. I also love how simple it is to create add to the social calendar and adjust as needed - especially as so many last minute items have been changing and popping up, it's been a real life saver.
Sprout Social is an essential tool for my day-to-day social media management and reporting.
What do you like best about the product?
Amazingly fast and knowledgable customer service. I use the Live Chat feature all the time!
The reporting dashboard are visually great and easy to use.
The reporting dashboard are visually great and easy to use.
What do you dislike about the product?
It doesn't pull all metrics e.g. collaboration posts which make results less meaningful.
What problems is the product solving and how is that benefiting you?
It allows me to quickly and easily pull social media profile and post performance analytics.
Seamless content production
What do you like best about the product?
How everything I need is under one platform.
What do you dislike about the product?
Lots of options and elements, but I lack the time to explore.
What problems is the product solving and how is that benefiting you?
Data collection has become easier and being able to connect to multiple apps also helps.
I'm a Sprout Champion (and here's why)
What do you like best about the product?
I love Sprout Social. I find it very easy to use, intuitive and it has nearly all of the features that I want in a SMM platform. The tagging capabilities are particularly great, plus I love the Smart Inbox and the provided reports. The system is very easy to implement and you can get set up very quickly – plus some platforms you get backfilled data which is great if you're just starting out. I use Sprout every single day and it makes my life better and easier.
What do you dislike about the product?
There are a few features missing that I would love to see. One is the ability to send a link along with your IG story that automatically copies to your clipboard so you can include a link in the story. Another is a sentiment analysis report for incoming messages.
What problems is the product solving and how is that benefiting you?
Putting everything into one place so that I'm more efficient with my time and can get more done.
We have been using it for 2 years and love it!
What do you like best about the product?
I like all the capabilities Sprout Social has to offer. It is more than just a social scheduling too.
What do you dislike about the product?
The only dislike I have as a new user, is when you post to Facebook and change the image of a link it does not change on facebook.
What problems is the product solving and how is that benefiting you?
Sprout is better organzing our social media campaigns and allowing us to have better reporting to show to our leadership. Sprout is also allowing us to better manage and listen to customers. 0.
Sprout Social is an international leader in the managed marketing marketplace
What do you like best about the product?
Sprout Social's Intelligent Inbox is an extraordinary and unique feature, and I believe that, overall, it is the best customer service support in social networking. I particularly like the wide variety of preset report templates used by Sprout Social that admirably display important facts and figures, and can be planned to be delivered to non-Sprout Social users and easily explained to internalized departments of interest with less knowledge about social networking. Sprout Social is an important partner in major internet partnerships and therefore one of the first to introduce novel features such as running narratives, posting images, writing advertisements and more.
What do you dislike about the product?
Sprout Social is very expensive, so it is very complicated to scale. Although there are rebates for certain goals, all users are charged the same, no matter what records the administrator awards. So, just like a full administrator with access to the smart inbox, a basic customer service rep is charged the same as an administrator with only access to Q&A. Sprout seems to have difficulties with partials regarding one of the major social networks where certain posts on this social network are out of date. This can possess a complication with knowledge occasions, important marketing releases or when it needs to be disseminated to the totality of social networking accounts. Social listening: although "good", it lacks a lot of nuances. The system takes care of acquiring a number of issues that are listened to as assets, however pauses/is archived when necessary.
What problems is the product solving and how is that benefiting you?
Overall, I quite like Sprout Social. It is a help for the administrator of a social network widely used by internet companies for a cause. I like the vast diversity of features and I like that they are often first to market in relation to new system additions. The smart inbox is outstanding and all the data to use is excellent. However, the contract discussions are complicated, there are some concerns about the reliability of the release and, at this time, despite being in Enterprise, we have not had a high turnover of managers who have been successful with the client, yet there is almost no control over revenue growth beyond a call for presentation.
Enjoying Sprout Social so far!
What do you like best about the product?
I love how clean and organized everything is in Sprout social, it makes everything very easy to navigate and work in. I also really appreciate the level of customer service and support from the team, I haven't used sprout before and got a great look into some new tools we'll be able ot utilize that I wouldn't have figured out on my own as quickly.
What do you dislike about the product?
I do wish we could build our own report dashboards with the prebuild reports in Sprout Social in our account level. It would make it a little easier for me to pull and send to my team, but I at least still have access to all of that data.
What problems is the product solving and how is that benefiting you?
This is helping me save a lot of time through the automation, as well as through the reports. We have more data than ever, and I never have to go digging in each account for it.
My Time using sprout
What do you like best about the product?
I love how user-friendly Sprout Social is. It makes scheduling, reporting, and engagement super straightforward — it’s one of those tools that actually makes your job easier, not harder.
What do you dislike about the product?
Sometimes the reports can take a little while to load, and I wish there were more customization options for analytics. Other than that, it’s a really solid platform.
What problems is the product solving and how is that benefiting you?
Sprout provides a streamlined process for our social media needs. It's extremely user friendly and easy to teach new employees how to use.
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