Sprout Social
Sprout SocialExternal reviews
6,225 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A Great Tool for Social Media Marketing, Planning, and Reporting
What do you like best about the product?
One of the most valuable tools for us is the reporting functions within Sprout! We've tried other marketing tools before and have not found one with the depth of information that Sprout reporting gives in such an easy-to-understand way. Another thing that is super helpful is the optimal send time suggestions. This is one of the things that we use to have to go find manually or make our best guess but Sprout has it built in for you! We have been users of Sprout for almost five years now and our team uses it daily to manage social media for more than 20 clients.
What do you dislike about the product?
I think sometimes communication is lacking when there are issues. For example, we've been having some issues with our reporting (which is unfortunate because it's one of our favorite things about Sprout) and after reaching out we found out it was a known issue but we had heard nothing about it. Another thing that would be super helpful is if we could schedule content to recycle or repeat automatically without having to schedule it individually or manually put in the repeat dates.
What problems is the product solving and how is that benefiting you?
Sprout is allowing us to schedule out our social media campaigns for clients on a month-to-month basis which means we don't have to worry about remembering to post something or figure out what to post. It is also allowing us to show our clients why their social media presence is important via reporting. Sprout is also working on making client approvals easier from within the platform! We are excited to see how this feature continues to evolve.
The best social media management tool I've used.
What do you like best about the product?
It's extremely user-friendly and support is easy to reach.
What do you dislike about the product?
The paid vs. organic metrics can be confusing/feel unclear.
What problems is the product solving and how is that benefiting you?
Having everything in one place under one umbrella—scheduling, community management, analytics—helps keep me organized and work efficiently.
Great Scheduling Tool
What do you like best about the product?
I like bulk editing, and scheduling. I like the notes option, I use it regularly. And the reporting tools. It's easy to use and learn about.
What do you dislike about the product?
I wish that AI was intigrated in some ways to the base features.
I wish that there was more goal oriented options that were unique to my businesses.
I wish that it was funner to use. (More gameified)
I wish I could schedule facebook stories to the facebook page only.
I wish that there was more goal oriented options that were unique to my businesses.
I wish that it was funner to use. (More gameified)
I wish I could schedule facebook stories to the facebook page only.
What problems is the product solving and how is that benefiting you?
It lumps everything into one place and disifers the reporting for me so I don't have to.
Excellent tool for all things social
What do you like best about the product?
As an employee of a company that obtains various social media accounts, Sprout is an excellent tool that provides organized & detailed reporting. The bandwidth provided by the Sprout team helps us analyze best practices for each of our pages. Plus, the Smart Inbox helps maximize response time for our customers.
What do you dislike about the product?
There are some glitches in the app such as missing posts in reporting. There have been cases when we've posted reels natively on Instagram or Facebook and they aren't included in tagged post reporting.
What problems is the product solving and how is that benefiting you?
We're able to provide campaign performance reports to our leadership team, track competitors and customer sentiment with Sprout's Listening Tool, and reduce customer response time through Sprout inbox.
Effortless to Implement, Navigate, & Use
What do you like best about the product?
It's incredibly easy to implement, navigate, and learn how to use. All of the various sections of Sprout provide the necessary tools anyone in customer engagement or social media NEEDS in order to perform well.
What do you dislike about the product?
Absolutely nothing. After 6 months of using Sprout Social, I haven't found any flaws in user interface or usability. It's awesome all around.
What problems is the product solving and how is that benefiting you?
In the past, we utilized a competitor's software to schedule social posts in advance - and that was really all it was able to do. Sprout has allowed us to dive deeper into our analytics to determine what content aligns with our business goals and to continue to enhance it. Reporting is made easy - and is even automated.
Easy to use and really good customer support
What do you like best about the product?
I love that the customer support team is easily accessible via chat
What do you dislike about the product?
Doesn't allow us to do video and still graphics in the same IG post.
What problems is the product solving and how is that benefiting you?
It makes it easy to bulk schedule and to quickly pull stats for reports.
Makes daily posting from several social platforms a breeze
What do you like best about the product?
I enjoy the ability to post from all of our company's social media accounts on one platform, making daily social posting more time effective and seamless. I also really enjoy the optimal time feature. Posting at recommended optimal times has helped us achieve positive growth in many of our social platform analytics.
What do you dislike about the product?
What I dislike is when posting on multiple platforms, you can't do it all at once to get the optimal posting time for each individual platform.
What problems is the product solving and how is that benefiting you?
Sprout saves us significant time posting from several different social platforms daily. It allows our team to allocate that time to other important tasks. The ability to schedule out social posts from different platforms in one spot is extremely helpful. It also suggests optimal times to post on each social platform which has helped our social analytics grow on several accounts.
All-In-One Solution
What do you like best about the product?
They are constantly making improvements based on the feedback they receive from users, it's super user-friendly, and the team is always happy to help out in any way possible.
What do you dislike about the product?
It's pricey, so may only be accessible to medium/large companies. But honestly it's worth it.
What problems is the product solving and how is that benefiting you?
We are a global compay, so having all accounts and regional social media managers in one place has been game-changing for us. It improves collaboration, order, and overall management.
Time saver for small business
What do you like best about the product?
The ability to preschedule posts at their suggested optimal times is a fantastic tool to help me plan my social media strategy. I also really appreciate the Smart Inbox where I can see all comments and reactions to posts across all of our social media platforms. I love the reports and comparisons! Top posts reports are essential to review for future planning and outreach.
What do you dislike about the product?
I really would like to be able to preschedule Stories for IG from my desktop with the ability to add links and have the same flexibility with them as I do in the IG app (I know that can defeat the purpose of live, instant updates, but it's great for limited ticket sales and other notifications that aren't needed as a post). We're a small business and most of us cover many jobs so I'm not just doing the social media here. I'd like to not have to use my cell phone to post Stories when I can do everything else from my desktop with SproutSocial. One stop for all needs is preferred. That goes for reactions and comments for IG as well, as there's currently only the option to respond (no likes, loves, laughs, or wows reaction button options).
Thanks!
Thanks!
What problems is the product solving and how is that benefiting you?
Sprout Social seems to be getting better and updating their site often without changing the layout, which I greatly appreciate. The introduction of AI writing assist for the posts is also helpful when we're having a day.
Reliable tool + great for analytics
What do you like best about the product?
Very easy to use. Compared to other popular social media monitoring tools on the market, Sprout's servers are very reliable and rarely down. They also offer great analytic tools to create performance reports. Tech service is always very helpful!
What do you dislike about the product?
Few small quirks, like the inability to make X threads within the application or tag users in X images. Also you can't add alt text on Instagram either.
What problems is the product solving and how is that benefiting you?
It solves the need to log into all the platforms my company leverages, instead it is all in one place. Makes it easier to post, monitor comments and replies, and to gather analytics.
showing 1,521 - 1,530