Sprout Social
Sprout SocialExternal reviews
6,225 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
That it's easy to navigate and find my way around.
What do you dislike about the product?
At this time there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are able to have two people logged into to the platform. The competition we ere only allowed one.
Sprout is very easy to navigate and I love all the features!
What do you like best about the product?
How easy it is to use. I am new to marketing and Sprout has been an amazing platform.
What do you dislike about the product?
On the customer feedback I wish we could make customer questions.
What problems is the product solving and how is that benefiting you?
Customer feedback and customer service
Replaced Hootsuite and loving it
What do you like best about the product?
The UI/UX is great, and my team had an easy time implementing Sprout right off the bat. We use it all the time for our various socials and are very happy with the switch from Hootsuite.
What do you dislike about the product?
We haven't experienced anything that we dislike yet. That doesn't mean that we won't find anything but at this time we are very happy.
What problems is the product solving and how is that benefiting you?
It solves the problem of content and posting calendars. It also gives us a way to minimize direct access to our accounts in case of turnover.
Sprout helped find what works for my brand
What do you like best about the product?
It makes it very easy to see your analytics and numbers across different periods of time to see what is working.
What do you dislike about the product?
It can be hard to link all of your social media accounts to post at one time.
What problems is the product solving and how is that benefiting you?
It helps us see what works when posting, and it benefits our content creation!
Sprout Social makes handling customer tickets easier than ever!
What do you like best about the product?
The interface is very user-friendly and looking up information is always a breeze, thanks to how well-organized each sections are.
What do you dislike about the product?
I really wish dark mode will be implemented someday, so I can work more comfortably.
What problems is the product solving and how is that benefiting you?
Handling tickets is easy because only the key details are displayed. Other information (still related to the current ticket) are tucked away, but can be easily accessed, too. Working with a tool that's really organized helps me resolve the customer's issue faster.
Great Customer Service
What do you like best about the product?
We use Sprout Social for daily social media management. The customer support through the university is super helpful in getting started quickly. I love that they are incorporating AI into the platform as well.
What do you dislike about the product?
I think Sprout Social has an opporunity to intergrate Customer management platforms to increase value for the entire company using their platform - not just the social team. Having more options to customize reporting would be great.
What problems is the product solving and how is that benefiting you?
Sprout is helping us make the most of our small team.
Helpful and handy
What do you like best about the product?
I really enjoy how the platform helps organize posts and how it gives an idea of when it is best to post in terms of engagement. I believe this helps grow a business and social page, which is ultimately the purpose of platforms using SproatSocial.
I also like that I can see how the Instagram page I manage is growing, and the numbers behind it. I enjoy this feature because it tells me what works the most or better.
I also like that I can see how the Instagram page I manage is growing, and the numbers behind it. I enjoy this feature because it tells me what works the most or better.
What do you dislike about the product?
From the platform, I wouldn't say I like that Instagram disconnects a lot. As a recent example, I had scheduled a post and it was not published because of the page disconnecting from the Instagram account.
What problems is the product solving and how is that benefiting you?
I believe the problem the platform solves is time management. Personally, it lets me schedule posts in advance and allows me to work on other things that need my attention the most.
Great service, great people, tool is so user friendly
What do you like best about the product?
The ease of scheduling posts across social channels. As well as it's tagging system. The services team is super knowledgeable and easy to work with.
What do you dislike about the product?
It doesn't have the full capacity to post certain things to social channels like documents to LinkedIn and Threads in X. Sometimes feels like we just get data back from the services team ant actional insights to help us grow.
What problems is the product solving and how is that benefiting you?
Planning as far out as a years and the workflows. Kist allows us to slip in content down the line as placeholders so can manage output effectively. Workflo makes it easy to know when my boss has approved all my posts so there is rarely communication breakdowns there.
Social Media Manager
What do you like best about the product?
I really like the scheduling feature. It is so nice to be able to see the calendar and times lined up.
What do you dislike about the product?
The listening tool is not that intuative.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy to post and multiple platforms and to see our analystics.
Easy to use Social publishing tool
What do you like best about the product?
One of the standout features of Sprout Social is its intuitive and user-friendly interface. Navigating through the platform is a breeze, whether you're scheduling posts, analyzing performance metrics, or engaging with your audience.
With Sprout Social, you can schedule and publish content across various platforms from a single dashboard. The scheduling calendar makes it easy to plan and organize your content, saving you time and effort.
With Sprout Social, you can schedule and publish content across various platforms from a single dashboard. The scheduling calendar makes it easy to plan and organize your content, saving you time and effort.
What do you dislike about the product?
Not much that I can think of, I wish maybe their customer support was slightly more effective but they do a nice job.
What problems is the product solving and how is that benefiting you?
Sprout Social offers a suite of tools for monitoring mentions, responding to comments, and managing messages across all your social media channels. This helps you stay connected with your audience in real-time and build meaningful relationships.
showing 1,471 - 1,480