Sprout Social
Sprout SocialExternal reviews
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Sprout Social makes social management easy!
What do you like best about the product?
The thing that I love the most about Sprout Social is that it puts information from multiple accounts and platforms into one centralized platform. This makes it so much easier and quicker to complete any social-related tasks, including posting, reviewing analytics, and monitoring messages for multiple accounts. As a social media manager, I use Sprout Social every day and it makes my life so much easier. Not to mention, the customer support is fantastic, with live chat just a click away! I have found it super easy to navigate the platform and to set it up with my social media channels connected.
What do you dislike about the product?
If there are any downsides to Sprout Social, I haven't found them!
What problems is the product solving and how is that benefiting you?
Sprout Social makes social media management so much more EFFICIENT!
Ups and Downs for Sprout
What do you like best about the product?
Scheduling and drafting in the calendar is a big help. The listening tool also offers a concise report on what you need to know.
What do you dislike about the product?
In terms of integration with social media platforms, it may not offer the most tools. for example, we are not able to tag a user in a LI post.
What problems is the product solving and how is that benefiting you?
concise and simple social media calendar, allowing collaboration across departments and regions.
Learnable.
What do you like best about the product?
I like that I can manage everything from one platform
What do you dislike about the product?
It takes time to learn and im still not fluent at it
What problems is the product solving and how is that benefiting you?
Management of social media profile ny different people
Good functionality - simple to use
What do you like best about the product?
Simple, intuitive interface with good reporting and listening features
What do you dislike about the product?
Expensive for lots of users / large teams
What problems is the product solving and how is that benefiting you?
Effective reporting on organic social media campaigns, and competitor analysis. Saves time and resource.
It has been a great tool for managing my school's social platforms
What do you like best about the product?
Simple to navigate interface and posting
What do you dislike about the product?
Hard to post with both pictures and video
What problems is the product solving and how is that benefiting you?
I like being able to post and track the social calendar for all of my platforms at once
Great onboarding, easy to use, and great customer service
What do you like best about the product?
Sprout makes scheduling posts so easy. By having a few different locations we can easily manage what we are sending to each location and manage all comments, and messages. Customer service is also fantastic!
What do you dislike about the product?
Sprout is not a cheap option so price may be an issue for smaller businesses.
What problems is the product solving and how is that benefiting you?
Sprout is making our lives easier by providing a hub where all our social accounts are managed. By creating this central social hub we can easily manage how we communicate with our customers and well as manage the amount of content we are sending to our followers.
Everything all in one place
What do you like best about the product?
Easy to schedule posts to multiple platforms. Easy to find ideal posting times. The smart inbox is easy to use. I also like the reporting section and the Instagram Grid Planner. The AI assistant is helpful for creating captions. The approval process works well. Customer support has been available and helpful.
What do you dislike about the product?
I wish there were a few more features like AI responses for the smart inbox and a way to save frequently used hashtags. Also, I sometimes get errors when responding in the smart inbox and am not able to reply to comments. I wish that would be fixed.
What problems is the product solving and how is that benefiting you?
Sprout helps us by scheduling social media posts for a variety of platforms on several different channels for our company. It also helps us to respond in a timely manner to comments and messages and track our analytics. It's nice having everything all in one place so we aren't having to switch between services.
Overall, a Great Platform!
What do you like best about the product?
I like that it's intuitive and easy to work with and understand. I use it daily in my work and have not encountered any issues. If you're coming from a competing scheduling platform, it's a pretty easy switch.
What do you dislike about the product?
I dislike that I cannot customize platforms under one umbrella. For example, if I create a post for a certain day but have different copy for different platforms, I have to create a separate post for each one.
What problems is the product solving and how is that benefiting you?
I utilize Sprout Social to schedule posts for my clients. It prevents me from having to post real-time, saving me time and money.
Sprout has saved me hours a day
What do you like best about the product?
You can complete multiple actions in one swoop and it is SUPER time saving. Also we have a video go viral and answering DMs was an absolutle life saver. Also whenever Ive had issues or have gotten stuck their
What do you dislike about the product?
I wish they had more reporting for non-business accounts but I think these limitations come from the social platforms as opposed to Sprout
What problems is the product solving and how is that benefiting you?
Instead of going into each platform, I can do everything at once!
Easy to use, important features
What do you like best about the product?
I like how easy the platform is to use. Features like best send times, AI & the smart inbox make managing social much easier for our team.
What do you dislike about the product?
UI is incredibly cluttered. When in dark mode the Sprout logo in the top doesn't show correctly. AI sentiment is often wrong and will classify negative comments as positive.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of us previously not knowing what comments we were getting, and consolidates everything into one easy to use place that saves time.
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