Sprout Social
Sprout SocialExternal reviews
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Great platform for SM management
What do you like best about the product?
Sprout is very helpful to manage many accounts in a all-in-one platform where you can schedule posts, do quick reports and share content with your team.
What do you dislike about the product?
The reporting section lacks a little bit of details in the tag feature. Having access to latest platform features like being able to program a 20 photos carousel on IG would be nice.
What problems is the product solving and how is that benefiting you?
Helps with being able to manage many accounts on one platform.
Makes social reporting enjoyable!
What do you like best about the product?
I mainly use the reporting features on Sprout Social, and so far, it is by far the best analytics tool I have used in my career. The dashboard is easy to navigate and the platform is very user-friendly.
Building out custom reports is simple and the tag reporting page makes analysing specific campaigns easier as well.
Building out custom reports is simple and the tag reporting page makes analysing specific campaigns easier as well.
What do you dislike about the product?
The only ask so far would be that the tag reporting would have a bit more capability than only comparing two different tags at once.
What problems is the product solving and how is that benefiting you?
Previously, I could never trust the data other tools told me as they were always inconsistent. But now, when completing weekly and monthly reports, Sprout Social gives me accurate data that I can report on quickly.
Great tool for social media teams of all sizes
What do you like best about the product?
Ease of use is a huge upside for Sprout Social. I think anyone at any level can come in and intuitively get to work using this platform.
What do you dislike about the product?
The price tag is a little high, but you get what you pay for. This isn't a lightweight option.
What problems is the product solving and how is that benefiting you?
We get to see everything social in one place, and we can make data-driven decisions on what content is working and isn't working quickly.
Easy setup and activation, tons of tools
What do you like best about the product?
Tons of features, good training and responsive support team.
What do you dislike about the product?
No negatives yet. It is a massive company though and I usually like working with smaller vendors.
What problems is the product solving and how is that benefiting you?
Easy social listening, reporting and posting with AI built in.
Great Platform with Easy Functions
What do you like best about the product?
Sprout easily allows users to schedule, review analytics and additional other features for those looking to optimize their social media.
What do you dislike about the product?
Scheduling can have a better layout besides month and week list view.
What problems is the product solving and how is that benefiting you?
N/A
Effective and reliable.
What do you like best about the product?
The menus and interface cleanliness and efficency of maintaining the control of multiple accounts in just one hub. Sprout offers great tools to help you.
What do you dislike about the product?
Can be a little confusing at first glance.
What problems is the product solving and how is that benefiting you?
Sprout helps maintaining the control of multiple social media profiles and keeping a good relationship between business and customers.
So far, Sprout seems intuitive and a great choice for the business.
What do you like best about the product?
Sprout Social has a great-looking interface that seems to be plenty customizable for businesses, allowing you to create macros, automate, and fully streamline your social media presence. My team currently only uses Sprout to respond to customers, so I'm unsure about the publishing features. The keyboard shortcuts allow us to speed up our reviewing process, freeing up more time for us to respond to consumers. Most of our cases are sent to Salesforce which has had relatively painless integration, with only a few technical issues so far. After responding to consumers in Sprout, I do wish we could do more responding in Sprout instead of Salesforce, because I'd love to use it more frequently.
I also enjoy how individual users can also customize their own Sprout by choosing dark mode and using a side-by-side format to be able to seamlessly view individual comment threads on one side and still have the separate posts on the other side.
All in all, it has been very straightforward to learn to use, I felt like I was able to jump right in after training without any problems.
I also enjoy how individual users can also customize their own Sprout by choosing dark mode and using a side-by-side format to be able to seamlessly view individual comment threads on one side and still have the separate posts on the other side.
All in all, it has been very straightforward to learn to use, I felt like I was able to jump right in after training without any problems.
What do you dislike about the product?
There seems to be some lag at the moment, but we have quite a lot of accounts we work with, so it may be overloading things a little bit. Most of the technical issues we've been having has been with Salesforce integration, so it's unclear whether or not Sprout is at fault for that.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to review all posts coming in to our social media accounts quickly so the rest of our team can respond to our consumers as fast as possible.
Great all round social media management software
What do you like best about the product?
Sprout has basically all you could want from a social media management software - there isn't a feature I haven't found
What do you dislike about the product?
The volume of features does mean it can sometimes be confusing - but there are plenty of FAQ's
What problems is the product solving and how is that benefiting you?
Sprout has varying levels of roles/access meaning that I have been able to give selective access to employees without overwhelming them with unneccesary features
social media planner that goes above and beyond
What do you like best about the product?
it allows for planning and a cohesive look into organic social accross one company and many platforms
What do you dislike about the product?
at the moment nothing- the capabilites out perform platforms similar to sprout social
What problems is the product solving and how is that benefiting you?
our company is large and siloed - sprout social brings media together in a cohesive manner for analysis and social listening allows us to gain clarity into brand sentimate.
A Great Platform for All Levels of Social Media Management
What do you like best about the product?
I still love Sprout Social, but would appreciate more if the platform allowed for basic report filtering and the ability to pick and choose the base-level included tools. There are some that we as a team don't necessarily need that could be replaced with other basic tools.
What do you dislike about the product?
Pricing is always tough, but it's hard to beat a platform that makes social media management a breeze. The only thing I would love to see more of at a base price is reporting capabilities.
What problems is the product solving and how is that benefiting you?
The aggregation of messages, comments, mentions, etc. in the Inbox completely cuts out the need to visit multiple platforms per day or schedule time to review engagement.
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