Sprout Social
Sprout SocialExternal reviews
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User-Friendly Platform with Room for Improvement
What do you like best about the product?
I really like that Sprout Social is detail-oriented. It allows me to be a detailed social media manager, which is essential for my role. Additionally, the platform is very credible and provides a lot of up-to-date data, making it a reliable source for information. Another feature I appreciate is its user-friendly interface, which not only simplifies my own use but also makes training my employees significantly easier. The ease of use ensures that I can navigate the platform with utmost ease, enhancing overall operational efficiency.
What do you dislike about the product?
I feel that Sprout Social can be limiting or repetitive at times. Specifically, the social listening tool does not pull out all the posts as much as I would like, which is something that I believe could be improved.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling, reporting, and analytics, solving chaotic studio layouts and improving detailed social media management with its user-friendly interface and detail orientation.
Easy Data Integration, But Costs Add Up Quickly
What do you like best about the product?
The ability to connect all of our data sources is quite easy.
What do you dislike about the product?
The cost seems to expand disproportionately with every little thing we want to do.
What problems is the product solving and how is that benefiting you?
Bringing all of the data sources together into one dashboard.
Customizable Posts and Thumbnails, But Posting Issues Persists
What do you like best about the product?
I like that you can customize posts per profile. I also like that you can select a thumbnail when uploading videos.
What do you dislike about the product?
The biggest issue I have using sprout is that you can schedule mixed media posts. So posts that include a graphic and a video. I have to manually posts those on a cell phone.
Another downside of using Sprout is that posts seem to fail more than I like them to in Sprout. Sometimes, when I click the "reason" for the post failing, it doesn't have an actual reason; it says "unknown."
Another downside of using Sprout is that posts seem to fail more than I like them to in Sprout. Sometimes, when I click the "reason" for the post failing, it doesn't have an actual reason; it says "unknown."
What problems is the product solving and how is that benefiting you?
It's helping me not have to post so many social posts manually. I manage a lot of social account for a digital media company, so I need to be able to manage them on a platform.
Efficient publishing
What do you like best about the product?
I like that I am able to efficiently schedule across multiple platforms
What do you dislike about the product?
Reporting metric appear to differ from native analytics of Meta etc, which is discouraging and causes confusion.
What problems is the product solving and how is that benefiting you?
Sprout allows me to quickly schedule substantial amounts of content.
Great Tagging Features, But Metrics Need Improvement
What do you like best about the product?
I love the tagging element but would be great if we could automate this more somehow.
The scheduling tool is easy to use.
The scheduling tool is easy to use.
What do you dislike about the product?
The metrics are sometimes unreliable with API issues.
It would be good to make navigating the site a bit more user friendly - cleaner visuals.
If you could split organic and paid data for post performance this would be really helpful.
It would be good to make navigating the site a bit more user friendly - cleaner visuals.
If you could split organic and paid data for post performance this would be really helpful.
What problems is the product solving and how is that benefiting you?
Post performance - easy to find (can't do this on most sites)
Great Social Scheduling and Reporting, But UX Needs Improvement
What do you like best about the product?
It has simplified social media scheduling on all platforms. The social listening tools and custom dashboards you can build in the reporting section are very useful
What do you dislike about the product?
The user experience can be tricky at times and could be simplified.
What problems is the product solving and how is that benefiting you?
We had different scheduling tools for different platforms, which have now been syndicated in Sprout Social. It also integrates with Service Cloud, which was a big bonus.
Clear planning and evaluations, but some features are missing
What do you like best about the product?
The clear planning of posts on multiple social media channels as well as the detailed evaluations. User-friendly. The customer support is good. The integration of new channels is easy.
What do you dislike about the product?
Some features are missing that one would have directly available in the apps.
What problems is the product solving and how is that benefiting you?
Unfortunately, I do not understand the question.
Great for Organizing Influencers, But Integration Needs Improvement
What do you like best about the product?
It is helpful to have all influencer shortlists in one spot. We can make different groups, and organise this way. Also like the ability to use collab review and give client certain access.
What do you dislike about the product?
Sprout is annoying when it doesn't have everyone on the platform. Also even after i've hired and authorised everyone on sprout, they don't pull through on our campaign summary even when they've used hashtags and relevant tags. . Customer support is only available in US timezone so not convenient for us in australia.
What problems is the product solving and how is that benefiting you?
Sprout takes out some of the manual labour of retrieving stats such as ER, following and demo etc.
Great for Multi-Platform Scheduling, But Analytics Could Be Improved
What do you like best about the product?
Being able to schedule on multiple platforms
What do you dislike about the product?
I wish it provided more details about analytics and it was easier to navigate. We having been trying to figure out optimal posting times and sorting by which times have been most successful and it's not very easy to do.
What problems is the product solving and how is that benefiting you?
Schedulin social content on multiple social platforms
Great Customization, But Analytics and Data Export Need Improvement
What do you like best about the product?
I enjoy the customization per channel when scheduling. That helps me out a lot to visually see how it will look per channel.
What do you dislike about the product?
Sprout lacks the analytics I need. I don’t have enough data to show how our channels are performing. With Sprinklr, I could customize the metrics I wanted and data wasn’t lost. In Sprout, Instagram and Facebook data degrades in Excel exports—an issue I didn’t have before.
What problems is the product solving and how is that benefiting you?
It's solving our social media management, it helps save time when pushing posts out.
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