Sprout Social
Sprout SocialExternal reviews
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The best tool for social media analytics and reporting
What do you like best about the product?
I have been using Sprout Social primarily for social media analytics and reporting, and it has proven to be an invaluable tool. One of my favorite features is the ability to create custom reports tailored to our specific needs, which can be easily shared with colleagues and partners, even if they don't have access to Sprout. The technical support is consistently responsive, ensuring any issues are quickly resolved.
What do you dislike about the product?
The integration of new platforms, such as Bluesky, could be faster. Additionally, the social listening feature is not always optimal for my industry (travel), as many sources are private, limiting its usefulness.
What problems is the product solving and how is that benefiting you?
Firstly, it consolidates all my social media platforms into one place, eliminating the need to search for native statistics on each platform individually. This centralization allows me to cross-reference data, make comparisons, and generate comprehensive graphs with ease. Additionally, Sprout Social enables the creation of custom reports whenever I need to study a specific topic, such as comparing organic versus paid content. This flexibility is crucial for in-depth analysis. Lastly, the integration of my campaigns within the platform streamlines my workflow, making it easier to manage and analyze campaign performance.
Everything I need under one roof!
What do you like best about the product?
I love that Sprout Social expanded on its customer service tools, such as customizable bots for Instagram.
What do you dislike about the product?
I'd love to be able to schedule YouTube content!
What problems is the product solving and how is that benefiting you?
The ability to push our tons of social content for different social platforms under one roof. Pull analytics to evaluate performance when strategizing.
SproutSocial x Automotive Group
What do you like best about the product?
Sprout is really easy to use, which is essential for us as 90% of our users on Sprout are not social media experts, but members of staff who support with social media at their location alongside their full time role.
The Central Social team find the Smart Inbox a really useful tool for time saving, and with the addition of cases it's easy to pass certain messages over to other teams - which has significantly helped with our customer service.
As a team, we use Sprout daily to answer messages, create posts, approve posts from staff in branch. It's a tool we could not be without now.
The Central Social team find the Smart Inbox a really useful tool for time saving, and with the addition of cases it's easy to pass certain messages over to other teams - which has significantly helped with our customer service.
As a team, we use Sprout daily to answer messages, create posts, approve posts from staff in branch. It's a tool we could not be without now.
What do you dislike about the product?
Setting features up often takes a long time as there isn't a way to bulk create approval workflows, groups, and such which means that setting these features up takes a long time - but once set up they're a time saver for sure.
What problems is the product solving and how is that benefiting you?
Sprout is saving us time creating posts since we can publish one post to multiple pages and profiles at once. And also with messaging, since we can manage all the messages and comments acorss all of our pages and profiles in one place.
Sprout Social Makes Scheduling Posts Across Social Platforms a Breeze
What do you like best about the product?
It's very easy to use and saves a lot of time on scheduling across platforms at once. I also like the reporting features, which make it easy to pull engagement and growth numbers across platforms.
What do you dislike about the product?
I wish we could also manage social groups, but I know this is a privacy issue ont he FB side moreso than an isue with Sprout.
What problems is the product solving and how is that benefiting you?
It is saving us a lot of time with scheduling across platforms and also seeing reporting numbers quickly.
Great Platform
What do you like best about the product?
The efficiency - you can do a lot in one place. There is minimal down time and the platform is very reliable. Customer support is also amazing and if we have any problems they are quick to assist.
What do you dislike about the product?
As with any social platform there are some quirks but overall I don't have a lot of complaints.
What problems is the product solving and how is that benefiting you?
Sprout is a great at schedling content across our clients for multiple platforms. Sprout also provides wonderful reporting for us to give to our clients.
Great easy to use tool for all skill levels
What do you like best about the product?
Sprout has everything I need to do my job as a social media manager. I use it on a daily basis. It's a tool that is easy to navigate for any skill level. You can do as little or as much as you would like. Customer support has been great as well.
What do you dislike about the product?
The only thing I don't like is the cost for adding more listening topics. I feel limited in that regard.
What problems is the product solving and how is that benefiting you?
I use Sprout to manage all of my social media content for my company. I mostly use the publishing and reports tabs.
Sprout Social Helps Make a One-Person Social Team Run
What do you like best about the product?
It's between the Smart Inbox and the easy-to-use analytics. I'm incredibly busy as a one-person social team that also manages lots of other digital content, and pulling analytics for my team with so much ease helps streamline my job while making it as easy as possible to communicate social's importance to other teams and stakeholders. Customer service is also incredibly important to my organization, and Sprout's Smart Inbox is so easy to use.
What do you dislike about the product?
Sometimes the tagging features can be a bit confusing. There are certain times where I try to use filter features and I can't find what I'm looking for when I know for certain I spent time sorting comments I'd like to come back to, which is frustrating.
What problems is the product solving and how is that benefiting you?
Customer service challenges--Sprout helps me stay organized and get back to everyone when there's a large volume of customer service inquiries incoming.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
Social value-add--Sprout helps me collect data for sharing with stakeholders quickly, and has helped me argue the case of how important social is in an industry that hasn't traditionally valued it.
Scheduling and streamlining work tasks--Sprout is very helpful for my day-to-day management, posting, etc.
Sprout Social for Higher Education and Nonprofits
What do you like best about the product?
Sprout Social has served as a great platform for social media responding and tagging.
What do you dislike about the product?
I dislike that Sprout Social runs into issues with tagging in photos and platform connectivity issues.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving our need for social media management of several differnt platforms with different accounts.
Sprout User for Over 5 Years!
What do you like best about the product?
I like that it's user-friendly, their customer support is great, it helps keep me organized daily, and my team can see what I have planned or scheduled. Adding new members and the reporting is awesome.
What do you dislike about the product?
There are some glitches, reauthorizing is a pain and never seamless, would like some specific data that isn't available.
What problems is the product solving and how is that benefiting you?
Keeping me organized and my content aligned, the tagging feature helps me separate content and know what I am posting and for which campaign. Helping other teams on accounts if they need it, publishing my content.
Positive Review for Customer Relations Team
What do you like best about the product?
So many things! The ease of use, reporting features, analytics & data, automated rules, tagging, having all of our social inboxes AND reviews in the same platform, Salesforce integration, support from our Sprout team...
What do you dislike about the product?
I would like to see more features within Reviews. It would be incredibly helpful to be able to see attached images or even just a note that says the review has images attached. It would also be nice to be able to report a Google review through Sprout rather than having to go find the review and report through Google.
What problems is the product solving and how is that benefiting you?
Having access to (almost) all of our points of contact through one program.
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