Sprout Social
Sprout SocialExternal reviews
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Overall a pretty good platform
What do you like best about the product?
Ease of scheduling and connecting accounts.
What do you dislike about the product?
I wish I could receive customized email reports. I support 6 businesses, yet because I'm part of an organization, I receive reports for many businesses I do not support, making the roll-up reports pretty useless for me.
I also wish I didn't have to toggle between groups to view the dashboards for my businesses in different groups as each time all the parameters I set up reset.
I also wish I didn't have to toggle between groups to view the dashboards for my businesses in different groups as each time all the parameters I set up reset.
What problems is the product solving and how is that benefiting you?
Makes it easy to schedule out a content calendar and share with the client for review. Analytics are also easy to find.
Does Everything I Need!
What do you like best about the product?
It's so user friendly. I have been able to have people as backups with very minimal training. It's organized well and doesn't get overwhelming. I have implemented this tool at multiple organizations and will continue to based on pricing and ease of use.
What do you dislike about the product?
No downsides as the team makes it very easy to personalize our plan, making adjustments with ease.
What problems is the product solving and how is that benefiting you?
Scheduling and publishing
Reporting is made super easy
Tagging content
Reporting is made super easy
Tagging content
SproutSocial has been integral in helping us perform better across all platforms
What do you like best about the product?
We have a large following, so consolidating our comments and messages from all platforms into one inbox is incredibly helpful. Additionally, we manage several locations, each with its own social media accounts. Being able to post to all of them from a single platform has saved us a significant amount of time and has helped us maintain consistent messaging across locations. The reporting feature provides an accurate and consistent overview of our performance, making it easy to identify popular content that can be repurposed in various ways.
What do you dislike about the product?
-It's pricey, especially if you want to add multiple users.
-Some features implemented on social platforms take a while to reach SproutSocial, if they do at all, so you still need to be actively using each individual platform.
-Comments on older YouTube videos do not show up in the inbox.
-Reporting is limited when it comes to custom tags, even at the Advanced level. I would expect it to be more robust than it is.
-Some features implemented on social platforms take a while to reach SproutSocial, if they do at all, so you still need to be actively using each individual platform.
-Comments on older YouTube videos do not show up in the inbox.
-Reporting is limited when it comes to custom tags, even at the Advanced level. I would expect it to be more robust than it is.
What problems is the product solving and how is that benefiting you?
We manage multiple locations, each with its own social media accounts. Being able to post to all of them from a single platform has saved us a considerable amount of time and has helped us maintain consistent messaging across all locations.
The publishing calendar has made it very efficient to plan, schedule, and publish social media posts across all platforms, and then repurpose content that performs well.
Consolidating our comments and messages from all platforms into one inbox is extremely helpful.
The publishing calendar has made it very efficient to plan, schedule, and publish social media posts across all platforms, and then repurpose content that performs well.
Consolidating our comments and messages from all platforms into one inbox is extremely helpful.
Organization and reporting made easy
What do you like best about the product?
Love being able to post and respond all in the same window. It's a huge help when you are managing several channels. The reporting is top notch as well!
What do you dislike about the product?
The only thing I dislike is the price on extra features like social listening. That's a big component of social management.
What problems is the product solving and how is that benefiting you?
Tagging posts is probably my favorite. I can quickly pull data for different topics without having to search for hashtags or through each post.
Convenience, but not without shortcomings
What do you like best about the product?
It's easy to view and reply to comments, and see when we are mentioned (not just tagged!). I also love that for every post, Sprout suggests optimal posting times. As a daily Sprout user, the features are valuable in simplifying my processes where possible. Without Sprout, social media management would take much longer. It helps me keep track of everything, stay organized, and the reports feature is a great add-on.
What do you dislike about the product?
Many of the shortcomings of Sprout Social are not easily solvable, as I realize it can be complicated for social apps to allow certain configurations (tagging on LinkedIn, adding an Instagram story, viewing DMs on Instagram, etc.). The apps that do allow integration are great, but it can be difficult to remember what must be done manually.
One of our biggest complaints is that the cost of Sprout continues to increase, and we don't feel like the quality of the product is increasing to match that price. Last year, when we tried to reach out about a sudden price increase, we struggled to get in touch with anyone in customer support soon enough to be able to make a truly educated decision on our plan. We pay a hefty price, and still many of the new features are not usable until we upgrade even more.
One of our biggest complaints is that the cost of Sprout continues to increase, and we don't feel like the quality of the product is increasing to match that price. Last year, when we tried to reach out about a sudden price increase, we struggled to get in touch with anyone in customer support soon enough to be able to make a truly educated decision on our plan. We pay a hefty price, and still many of the new features are not usable until we upgrade even more.
What problems is the product solving and how is that benefiting you?
Using the tagging feature, we can pull data as it relates to each department in my organization. This helps us keep track of how different types of posts are performing and let's us know where we are falling short. This data is useful in making cases for more or fewer posts and proves the value of certain departments.
Sprout for the Win
What do you like best about the product?
I love how easy it is to use from scheduling posts to gathering data!
What do you dislike about the product?
That there are no more training opportunities to dive deep into learning. Also, Nextdoor is not a platform integrated yet.
What problems is the product solving and how is that benefiting you?
Scheduling posts to multiple platforms and gatering data effectively and efficiently.
Great Tool for Social Media
What do you like best about the product?
I really like how Sprout is constantly updating to meet the needs of modern social media, which are always changing.
What do you dislike about the product?
Sprout is a really great tool, but I wish they would open up more of their reporting features to lower tier members. It's not a cheap tool and as a nonprofit, we just can't spend thousands more. I don't like that part of Sprout.
What problems is the product solving and how is that benefiting you?
The biggest reason I use Sprout is for social media pubslishing and analytics all in one place. I also like the inbox feature.
Love Sprout Social!
What do you like best about the product?
It's easy to use and I like the layout of it!
What do you dislike about the product?
Sometimes it's a little buggy but that's expected with a lot of social scheduling tools!
What problems is the product solving and how is that benefiting you?
Scheduling a mass amount of posts and saving time on that.
Sprout has made my work life simpler
What do you like best about the product?
Sprout Social has made scheduling social posts so simple and seamless. I love the Insta stories integration and having control over what I add to my stories. I'm also a big fan of having all my companies' social reviews and DMs in one place for responding.
What do you dislike about the product?
I know that social media moves fast and new companies are sprouting up all the time, but it would be great to be able to post to Threads, Bluesky, and TikTok. X is not helping anyone. Of course these might be available and my company hasn't bought the licensing for them yet. Which is why I wish Sprout would change their pricing so all social platforms were included for a company.
What problems is the product solving and how is that benefiting you?
I run socials for 10 different entities under 1 corporate umbrella, so it is very nice to be able to plan everything at once in one place. It's also extremely convenient to have access to reviews for all of those entities in 1 place - but I'm not sure why TripAdvisor and Yelp are separate from the Sprout platform.
Completely revolutionized how our company operates
What do you like best about the product?
Having everything regarding our social media management in one place is a total game changer for our small agency. As the creative director, I'm able to oversee all of our different clients, posts, messages, reviews, etc. in one place and make efficient edits if needed. It was extremely easy to onboard our team, and implement the process into our day-to-day workflow. We use the platform daily, and it was easy to integrate with our client's needs and processes.
Obviously the Support team is helpful in resolving issues, but I've really enjoyed how they always follow through to make sure the resolution worked for us.
Obviously the Support team is helpful in resolving issues, but I've really enjoyed how they always follow through to make sure the resolution worked for us.
What do you dislike about the product?
"Need Approval" posts expiring, not being able to share stories to Facebook, wish there were more video-friendly options like editing videos or adding music
What problems is the product solving and how is that benefiting you?
Efficiently managing multiple accounts on multiple platforms
Consolidating reviews/messages/comments/etc. all in one place
Being able to quickly make edits to posts made by my team
Easily create reports for our clients
Consolidating reviews/messages/comments/etc. all in one place
Being able to quickly make edits to posts made by my team
Easily create reports for our clients
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