Sprout Social
Sprout SocialExternal reviews
6,223 reviews
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Good platform, reporting could be a little more user friendly
What do you like best about the product?
Tagging feature for reporting is great. The posting calendar is super helpful. If we had a bigger team I think we would get more out of Sprout.
What do you dislike about the product?
The reporting is not very user-friendly and feels dated and not cohesive
What problems is the product solving and how is that benefiting you?
Reporting is where we are currently lacking, but the reporting functionality is not the best
Sprout Social helps me daily and makes my social media work so much easier.
What do you like best about the product?
I use sprout social daily and I love that I can schedule my content for multiple platforms beyond todays date so I can plan in advance. I can assign our student worker with social content work and I can easily review it on the platform before approving and scheduling it. My monthly reports are a breeze and I can do them all in one place, rather than toggling from various platforms to get the analytics I need to report on our monthly social activity. I also like that I can see what people are saying about us without having to tag us, which is so immensely helpful. This helps us engage with potential students, current students or listen if people are having issues.
Sprout social just has so many features all in one place, and it is easy to use and integrate into our evveryday work I would be lost without it.
Sprout social just has so many features all in one place, and it is easy to use and integrate into our evveryday work I would be lost without it.
What do you dislike about the product?
I wish that sprout social also had the capability to schedule content for BlueSky social media platform. We have started to post more on that account and that is the only one that I cannot schedule on sprout.
What problems is the product solving and how is that benefiting you?
Content planning, content scheduling, Reporting, Analytics, listening tool and as a form of engagement.
A strong & trustworthy tool
What do you like best about the product?
Having the smart inbox makes it incredibly easy for a social media manager to monitor and respond to all comments and mentions of your brand/business. It's a key part of how my company keeps engagement up with customers and industry professionals.
The reporting is also very helpful, and the ability to create custom reports that are tailored to what your business cares about most (in terms of goals/KPIs) is beneficial for efficient reporting on a monthly basis.
The reporting is also very helpful, and the ability to create custom reports that are tailored to what your business cares about most (in terms of goals/KPIs) is beneficial for efficient reporting on a monthly basis.
What do you dislike about the product?
It does pull in ad performance sometimes when I'm trying to isolate organic performance. I'd love it if that could be fixed.
What problems is the product solving and how is that benefiting you?
It's solving the two main tasks that can be overly time consuming...
1) Social mentions
2) Analytical reporting
1) Social mentions
2) Analytical reporting
Sprout Publishing + Sprout Advocacy User
What do you like best about the product?
Sprout is super user friendly, easy to learn. Plus, they are good about keeping the platform updated to reflect changes (new features, removed features, etc.) that the social platforms make that affect publishing/reporting/listening. Their upgraded listening and reporting features that come at an additional cost are well thought-out and highly useful, if you have the budget.
Their social Advocacy platform is one of the best I've ever used - easily right click on a live post from the Sprout Publishing Calendar to push it to Advocacy for editing and sharing - and the live post looks exactly like it would if you'd Reposted it natively (LinkedIn). Advocacy reporting is fairly robust as well, and love the e-newsletter option to keep Advocacy users engaged.
Their social Advocacy platform is one of the best I've ever used - easily right click on a live post from the Sprout Publishing Calendar to push it to Advocacy for editing and sharing - and the live post looks exactly like it would if you'd Reposted it natively (LinkedIn). Advocacy reporting is fairly robust as well, and love the e-newsletter option to keep Advocacy users engaged.
What do you dislike about the product?
Previews in the publishing view are often inaccurate. Cost of platform has increased significantly over the last two years, making it no longer an option for a lot of smaller social teams/orgs.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me manage outbound content and it's ideal timing, as well as managing our employee advocacy efforts - and allocating a dollar value (earned media value) for our efforts to share with leadership.
Stellar Software
What do you like best about the product?
I love Sprout's ability to help me set up my entire social calendar with ease.
What do you dislike about the product?
I wish Sprout's reporting tools were more comprehensive.
What problems is the product solving and how is that benefiting you?
When to post my posts.
Comprehensive Reporting Tools, Needs Real-Time Update
What do you like best about the product?
I use Sprout Social for social media, and it really helps with organization, specifically in scheduling and reputation management. I like the reporting capabilities because they are very detailed, allowing me to pull anything in any way to help me understand trends. I also appreciate that it offers more reporting capabilities and serves as an all-in-one hub, which was a big reason for switching from other tools like Birdeye and HubSpot.
What do you dislike about the product?
When reviews get deleted, they don't delete out of Sprout Social and it can cause reporting errors. It should be more integrated and real-time, I guess, not sure what causes it not to be updated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to organize social media scheduling and manage reputation. Its detailed reporting helps me understand trends, but deleted reviews can cause errors. It's an all-in-one hub that offers more reporting capabilities.
Essential social media tool
What do you like best about the product?
Sprout Social makes managing multiple social media accounts easy and actionable. The insights I gather from the platform inform what type of content I create, what our customers are saying, and perhaps most importantly, what activities we should stop doing. It is easy to use and a tool I access every day.
What do you dislike about the product?
The basic features are excellent, but many of the larger modules are expensive add-ons that I find can be cost prohibitive. Navigating through the platform, you will encounter many areas that are not included in the subscription.
What problems is the product solving and how is that benefiting you?
Tracking all the social media conversations that are relevant to our brand and capturing them in one place so we can engage with our customers and tell our story more effectively.
Great cross-post platform
What do you like best about the product?
Ability to cross-post across different social platforms
What do you dislike about the product?
It can be costly, especially considering there are free platforms to choose from
What problems is the product solving and how is that benefiting you?
Saving time to cross-post
Easy to use, happy to have it!
What do you like best about the product?
it's easy to use and we love the features that it has!
What do you dislike about the product?
nothing really.. maybe get the reports features more friendly user for all membership
What problems is the product solving and how is that benefiting you?
everything is at one place!!! so we dont have to go through multiples plateforms to do our posting
Highly Recommend Sprout Social
What do you like best about the product?
Easy to use and post over several platforms. It is easy to gather statistics of posts. We use it several times a week to schedule daily posts.
What do you dislike about the product?
Having to get Instagram approval every few months.
What problems is the product solving and how is that benefiting you?
It allows us to schedule in advance and pull charts that are beneficial for board review.
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