Sprout Social
Sprout SocialExternal reviews
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Sprout Social makes it easy. Lives up to the hype.
What do you like best about the product?
Sprout Social is a social media marketing one-stop shop. Sprout social makes it so easy to categorize, schedule, and review our social posts all in one place. It is simple to jump from one account to the other and the inbox feature is a monumental time saver. I am able to access stats and analytics easily and I love being able to group posts by category, so event specific post analytics are easy to find. The SproutLink feature for Instagram is nice. It is also easy to add new seats and platforms when necessary.
What do you dislike about the product?
This platform is extremely expensive yet many features, like the listening tool, remain behind an additional paywall. It is very unfortunate that we cannot track hashtag use without paying more money. It would also be nice if we were able to link Facebook public groups to the platform like we used to be able to. By far, the biggest issues I have had with Sprout have been when it comes to customer service. Not having one, designated account manager that I can contact directly with my issues is very frustrating. I do not want a different representative every time I reach out with a problem. You also need to update your post previews to be more accurate with the current platform configuration. I wish there was a way to select post to pull analytics from individually, not just based on date our category. Also, I have noticed that some of the analytics you provide do not line up with what is being shown natively on platform, specifically Instagram.
What problems is the product solving and how is that benefiting you?
Sprout social makes it so easy to categorize, schedule, and review our social posts all in one place
Hunter Griffith’s Sprout Review
What do you like best about the product?
The scheduling and tag reporting. Specifically tracking campaign performances across all social channels.
What do you dislike about the product?
The connection issues with instagram / facebook. Mainly a meta issue and not Sprouts fault.
What problems is the product solving and how is that benefiting you?
Social Media planning and scheduling. Reporting is also very important.
Great for Social Media Marketers!
What do you like best about the product?
The reports are super helpful and thorough! I love the content calendar scheduling capabilites and also Sprout Link in Bio!
What do you dislike about the product?
Sometimes the reports are missing some numbers -- IG collaborative posts not native from our account, for example, and some Facebook reporting can sometimes get skewed.
What problems is the product solving and how is that benefiting you?
They are always actively working to get access to more reporting from platforms, specifically newer platforms like TikTok.
A Social Media Manager's Must Have
What do you like best about the product?
I love using Sprout because it puts everything in one place. Being at an agency and juggling so many clients can be hard, but Sprout makes it easy to plan and schedule content, give feedback, and do community engagement all in one place.
What do you dislike about the product?
I wish there were a feature to pick audio and schedule carousels in Sprout.
What problems is the product solving and how is that benefiting you?
Sprout helps us streamline our processes
Makes everything easier
What do you like best about the product?
I can manage all the social media accounts in one place.
What do you dislike about the product?
Instagram reports could be more customizable.
What problems is the product solving and how is that benefiting you?
I can schedule all the posts in advance so the account can be active even when im on vacation.
Immensely Useful and Highly Intuitive
What do you like best about the product?
Sprout makes it really easy to schedule posts across multiple platforms quickly and with minimal effort. They have a suite of features to help optimize copy, images, and timing for each platform. The publishing calendar makes it simple to see what posts you currently have scheduled and plan out new ones, even going as far as allowing drag & drop to reschedule posts. Their reporting is very visual and easy to read and draw effective conclusions to refine your plans. Sprouts campaign planner makes it really easy to plan out a dedicated campaign and generate reports just on that campaign.
What do you dislike about the product?
Nothing significant. Numbers in reports don't lock-in from reporting period to reporting period so if you do a report every two weeks, you're comparing post numbers from the last two weeks to posts that have up to four weeks of numbers. Some features are a little buried and unclear what they're used for.
What problems is the product solving and how is that benefiting you?
Sprout is making it easy to schedule and plan posts that are optimized for platforms with minimal time and effort.
Powerful tools for a powerful price
What do you like best about the product?
Easy to use
Keeps me organized
lots of support
new features added
Keeps me organized
lots of support
new features added
What do you dislike about the product?
If I had to pay for it, I wouldn't. It would be an unnecessary expense. Luckily my supervisor doesn't feel that way. Some features that are locked behind upgrade pay walls seem like they should be part of the package. When you pay as much as you do for a single user per year, you should just get all the features.
What problems is the product solving and how is that benefiting you?
We have to organize our posts according to our programs and grants. Sprout makes this super simple and by doing so makes running reports for individual programs or grants is a snap
Great platform, good customer service
What do you like best about the product?
The platform is user-friendly which is great for those of us LESS tech-savvy. Whenever the odd issue comes up an dI need support, the customer service is fantastic. I also appreciate the free events they hold regularly.
What do you dislike about the product?
It is on the more expensive side but it is worth it.
What problems is the product solving and how is that benefiting you?
The scheduling at optimal times and AI integration really help.
Best I've Found!
What do you like best about the product?
Sprout Social has become my go-to dashboard for managing all social media channels. It makes scheduling content a breeze. My favorite part though is the unified inbox making it easy to keep track of incoming engagement across all channels.
What do you dislike about the product?
Pricing makes it tough to add additional users, which would be a huge help for teams.
What problems is the product solving and how is that benefiting you?
Scheduling, Monitoring
The best platform we've found
What do you like best about the product?
We did a pretty thorough survey when we chose Sprout a number of years ago, and we still find that the scheduling, inbox and and reporting tools are best for our team.
What do you dislike about the product?
We would really benefit from multiple ways to authenticate an IG account, which some of our other dashboards allow.
What problems is the product solving and how is that benefiting you?
Our primary use for Sprout is for the day-to-day account management and monthly scheduling, which it does well. We also use their analytic tools for monthly and quarterly reporting.
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