Sprout Social
Sprout SocialExternal reviews
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Sprout Social: Streamlined Scheduling with a Few Trade-Offs
What do you like best about the product?
Clean, intuitive dashboard that’s easy to navigate.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
What do you dislike about the product?
Pricing is higher than many competitors, especially for larger teams.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple client accounts in one place, schedule posts efficiently, and monitor engagement without jumping between platforms. Its reporting tools make it easy to track performance and share clear results with clients. Overall, it saves me time and keeps social content organized and consistent across channels.
One stop social shop
What do you like best about the product?
I enjoy Sprout's publishing features. It makes it much easier to stay organized and streamline the process. Link in bio is especially helpful lately with clients who have specific traffic goals.
What do you dislike about the product?
I dislike that I am not able to publish Instagram stories from Sprout. This would help immensely as each time stories are posted now, it is natively through the app.
What problems is the product solving and how is that benefiting you?
Each day I am solving capacity problems for my team and my clients. In every aspect (publishing, monitoring, reporting) I am able to speed the processes up significantly and save time to work on other things.
Recommendations to others considering the product:
I would take advantage of any education resources available and use the support chat.
Sprout Social streamlines our online operations
What do you like best about the product?
centralizes all our messages and mentions into one location
What do you dislike about the product?
cost is high for the budget of our nonprofit
What problems is the product solving and how is that benefiting you?
we gain better insights on our analytics. having all our social media mentions and messages in one location is very useful
Senior Director, Research and Insights
What do you like best about the product?
The ease of use of the analytics platform and the ease of use. Customer service is very quick and speedu.
What do you dislike about the product?
Exporting page level data and integrating it to other tools like coefficient where there aren't direct hookups.
What problems is the product solving and how is that benefiting you?
We have close to 100 channels, so it helps us better manage those.
Streamlines Customer Service with Smart Inbox
What do you like best about the product?
I love how Sprout Social helps us streamline our process, allowing our team to respond faster to customer concerns. The organized platform, especially with the Smart Inbox, makes our job easier by centralizing customer interactions in one place. This feature is a significant time-saver and has a huge impact on our team's productivity. I also appreciate the insights provided through the data and tagging features, which allow us to see trends and recurring issues in customer concerns. Furthermore, the initial setup of Sprout Social was clear, easy, and user-friendly, which added to the smooth experience of integrating it into our workflow. These features collectively make Sprout Social a top-tier choice, one I am likely to recommend highly.
What do you dislike about the product?
I dislike that the reporting dashboard in Sprout Social could be more customizable to fit our specific customer metrics. This limitation makes it challenging to tailor reports to our precise needs.
What problems is the product solving and how is that benefiting you?
I find Sprout Social streamlines our customer service, saving time and boosting team productivity. The Smart Inbox centralizes interactions, and analytics offer insights into trends and recurring issues.
Most efficient tool I have used for a while but costly
What do you like best about the product?
The ease of the platform, its easy to navigate and pretty straight forward to use. I think there are lots of helpful features on the more premium plans that I used to use a lot in my old job which I don't have access to now because of budgets
What do you dislike about the product?
Tagging companies on Facebook can be quite clunky. The cost is extortionate, even for a basic plan. I can't seem to differentiate stats on reports for FB as organic vs. paid (maybe thats a feature for a different plan). Creating and editing posts across multiple channels can be quite cumbersome, hootsuite for instance allows you to create one main post and then switch between channels to edit which is great.
What problems is the product solving and how is that benefiting you?
Scheduling mostly, and having reporting in one place.
The publishing calendar improvement and report
What do you like best about the product?
It's convenient for publishing workflow.
What do you dislike about the product?
The publishing calendar has limited options. Not a lot of space to work with. Cannot link X to company profile, post only from individual profile which isn't the purpose of managing company's account. Difficult to integrate with Google analytics.
What problems is the product solving and how is that benefiting you?
Provide better user friendly for Google Analytics and connect X to company profile not personal.
A premium social media channel tool that will save you time and has advanced reporting options.
What do you like best about the product?
Analytics and reporting have been a big time saver for me and the marketing team with reporting we do not hav eto re-analyze or re-report.
What do you dislike about the product?
Only thing is the pricing seems a bit high compared to other social media type tools.
What problems is the product solving and how is that benefiting you?
Sprout Social saves time consuming projects and helps us get the messages and content out faster than we wouold without Sprout Social.
A Great Tool For Social Media Marketers
What do you like best about the product?
you can schedule any post or video across all the platforms and you can make it feel unique to that channel or campaign. Also its very good for what the rice offers, one seats allows you an unlimited amount of social profiles, total worth the price
What do you dislike about the product?
it needs to do some updates on the social medias that are allowed to connect with the platform. You can't connect to Reddit, Bluesky, and all the new social media. I hope they can updates and make sure to have these avenues as well
What problems is the product solving and how is that benefiting you?
It allows to have a center for all the social media and its great for management of mid or big enterprises
Great sidekick for the solo marketer
What do you like best about the product?
As a smaller company with a solo social marketer, Sprout enables us to scale our social presence with purpose and ease. The unified inbox is a game-changer - I'm able to see all mentions, comments, and messages across all of our platforms and it saves hours. Implementation was easy, reporting is professional grade and the interface is intuitive.
What do you dislike about the product?
The biggest drawback of Sprout Social is the price. The base cost is already on the higher end, and then crucial features like social listening are locked behind an even more expensive add-on. This is frustrating, because listening is essential for proactive strategy, but it feels like it’s priced for enterprise budgets only.
For a tool that does so much right, it’s disappointing that such a core feature isn’t included or available at a more accessible tier. So we have to maintain a separate, more affordable tool to fill that gap.
For a tool that does so much right, it’s disappointing that such a core feature isn’t included or available at a more accessible tier. So we have to maintain a separate, more affordable tool to fill that gap.
What problems is the product solving and how is that benefiting you?
Lack of time/bandwidth - it's helping us to automate scheduling, and centralizing engagement and reporting to we can do more in less time.
Unifying strategy/content - bringing it all together under "one roof" helps keep strategy and purpose clear across platforms.
It truly allows us to maintain a consistent presence across platforms.
Unifying strategy/content - bringing it all together under "one roof" helps keep strategy and purpose clear across platforms.
It truly allows us to maintain a consistent presence across platforms.
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