Smartsheet
SmartsheetExternal reviews
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A "Make What You Need" Software with a Few Drawbacks
What do you like best about the product?
Smartsheet's capabilities to integrate into Onedrive and other Microsoft systems makes it ideal to utilize in most corporate environments. It has created a web of interconnectedness in a world of multiple versions of excel docs and sifting through emails. Automations and notification reminders can help account for human error in a way that was previously unchecked if you did not have access to a strong PM tool. On top of this, Smartsheet makes it easy to distinguish between what clients and internal teams can see and access. I have personally built multiple processes through the software and it has helped our department stay organized. Different views allow for anyone to utilize each sheet in a way that works for how their brain works. It is easy to learn and the user experience is great. If you have one person on your team who can identify the processes that are most confusing and spend the time to map those to Smartsheet, I believe it will help streamline your work.
What do you dislike about the product?
While there are several things Smartsheet does that excel can't (mostly integration, reminders, and automation), there are a few drawbacks that leave me going back to excel at several junctures. Primarily, there is a limited amount of formulas and tables that can be generated from data in smartsheet. I find myself wishing there was a pivot table function or a way to autosort information (for example only showing me the summarized top 10 items based off of a large data set on a separate sheet). I also have commented that I wish the calendar had a drag and drop feature similar to board or card view that could make manipulating dates easier on the fly. Finally, I end up creating about 2-3 helper columns in order to brute force something to work that could be a simple formula or table within excel. All in all, I think this feedback is much more focused on the detail oriented and nitty gritty details that excel nerds like me need to work magic in the background for our organizations. Simpler functions work perfectly and I would still recommend that companies adopt this software to help with broad overarching organization and process.
What problems is the product solving and how is that benefiting you?
It creates more visibility on projects for everyone involved and allows for specific communication on those projects that tracks all minute details. It also helps us keep track of requests and whether or not they have been fulfilled yet. We have a structured way we can ask for information and a quick way to follow up on asks.
Process Improvement Tool
What do you like best about the product?
Smartsheet has been a game changer for our organization. It is easy to use and quick to implement. It makes an impact fast.
What do you dislike about the product?
I can't immediately think of anything. There is usually an accommodation for anything we need.
What problems is the product solving and how is that benefiting you?
We have several different onboarding processes for new employees. This creates a situation where steps are overlooked and balls are dropped. Smartsheets has helped manage the workflows and ensure that all tasks are completed prior to hire.
Smart and easy to use. Need excel type flexibility in adding math formulas
What do you like best about the product?
Cloud based services, Automation that enable to send reminders. Stay on top of things
What do you dislike about the product?
The interface could have made more engaging to include a markup tool for quick meeting explanations.
What problems is the product solving and how is that benefiting you?
Bringing people together with cloud based interactions
Automation / Being able to attach Docs to rows
What do you like best about the product?
Automation makes my life a lot easier, and anytime I use excel I look for the attachment icon and then remember it only works on smartsheet.
The attachments to rows makes document storage so much easier.
The attachments to rows makes document storage so much easier.
What do you dislike about the product?
I wish you could make tables in smartsheet
What problems is the product solving and how is that benefiting you?
Smartsheet is helping with document storage by allowing me to attach the document to rows
Good and flexible tool for quality management
What do you like best about the product?
It lets me turn messy operations data into real, working registers and dashboards fast (NCRs, UT Defect Rate, WPS, “Projects-test_auto_fill”, Safety walks, etc.).
Forms + picklists + conditional formatting make it easy for non-tech teammates to actually use it—no extra training needed, mostly.
Cross-sheet formulas (COLLECT, JOIN, etc.) give database-like power without a full DB, and automations cut a lot of “can you update this?” chasing.
The API/SDK is solid: I can script updates in Python (update dropdowns, color cells, compute statuses like [EXPIRED]/[ACTIVE]) and integrate with other systems.
Everything—attachments, comments, and history—stays on the row, wich keeps context together.
Forms + picklists + conditional formatting make it easy for non-tech teammates to actually use it—no extra training needed, mostly.
Cross-sheet formulas (COLLECT, JOIN, etc.) give database-like power without a full DB, and automations cut a lot of “can you update this?” chasing.
The API/SDK is solid: I can script updates in Python (update dropdowns, color cells, compute statuses like [EXPIRED]/[ACTIVE]) and integrate with other systems.
Everything—attachments, comments, and history—stays on the row, wich keeps context together.
What do you dislike about the product?
The formula engine is picky: US docs use commas but in EU we need ;, so I hit “UNPARSEABLE” more than I’d like. Data types (text vs number vs date) also bite—VALUE() juggling gets old.
API quirks: you can’t write into Column Formula cells, and errors like “cell.value missing” aren’t very helpful for debugging.
Large sheets and heavy cross-sheet refs can feel slow; limits aren’t always obvious until you bump into them.
Automations are a bit black-box—no real dry-run or clear logs—so troubleshooting is slower than it should be.
I wish there were native row-level permissions and an easier “lookup table → dropdown” feature.
Minor, but the UI for maintaining long picklists is kinda clunky, not fast enought for frequent edits.
API quirks: you can’t write into Column Formula cells, and errors like “cell.value missing” aren’t very helpful for debugging.
Large sheets and heavy cross-sheet refs can feel slow; limits aren’t always obvious until you bump into them.
Automations are a bit black-box—no real dry-run or clear logs—so troubleshooting is slower than it should be.
I wish there were native row-level permissions and an easier “lookup table → dropdown” feature.
Minor, but the UI for maintaining long picklists is kinda clunky, not fast enought for frequent edits.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me to replace dozens of scattered Excel files and manual follow-ups with one connected system. For example, we track welding certificates, NCRs, safety walks, projects, and hours all in one place. Instead of searching through emails or old spreadsheets, I can see status and history instantly.
It also solves the problem of data consistency: dropdowns, formulas, and conditional formatting keep people from entering wrong values. The automations cut a lot of repetitive reminding—Smartsheet sends notifications for me.
For me personally the benefit is big: I can automate updates with Python scripts through the API, so dashboards stay live and management always sees the latest situation. It saves me hours every week and makes our processes look more structured and professional.
It’s not perfect, but it has moved us from reactive “chasing data” mode to proactive “improving processes,” wich is a huge difference.
It also solves the problem of data consistency: dropdowns, formulas, and conditional formatting keep people from entering wrong values. The automations cut a lot of repetitive reminding—Smartsheet sends notifications for me.
For me personally the benefit is big: I can automate updates with Python scripts through the API, so dashboards stay live and management always sees the latest situation. It saves me hours every week and makes our processes look more structured and professional.
It’s not perfect, but it has moved us from reactive “chasing data” mode to proactive “improving processes,” wich is a huge difference.
It makes things smart, really!
What do you like best about the product?
We have used it on the organizational level. Smartsheet is easy and friendly to use/operate. centralize your team efforts. Collaboration with teams during check-ins is easy and handy. My CEO loves the tools.
What do you dislike about the product?
I would not say there are any downsides to Smartsheet; instead, updating payment terms and conditions. We have contacted support and faced an issue regarding auto-renewal. Please either do not auto-renew or charge automatically. Also, expand payment solutions to other countries such as Pakistan.
What problems is the product solving and how is that benefiting you?
Collaboration for a very scattered team. Task Management and Project management were the key benefits taht we were using.
Smartsheet has a lot more useful features that I can think of
What do you like best about the product?
Lots of automation, lookup tables and functionality
What do you dislike about the product?
It's slowe than a shared Excel file, sometimes it's annoying to switch between tabs.
What problems is the product solving and how is that benefiting you?
Automation solves a lot of manual communication between teams.
Smartsheet has become an essential tool for our team
What do you like best about the product?
Smartsheet is excellent at assigning tasks, which helps with accountability. I also like the clear reporting features to help present KPIs and performance on specific sheets.
What do you dislike about the product?
To start with, it can be quite tricky to explain to other employees how to create reports and manage their own sheets.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us manage projects and tasks effectively and efficiently. Utilising sheets with the reporting function is clearly helping us identify what are the biggest time-consuming areas of the business that my team is focusing on, helping us better manage resources.
Great for organization
What do you like best about the product?
What I like best about Smartsheet is how easy it makes staying organized. It allows me to keep everything in one place, track progress, and customize sheets to fit my needs. I like that I can structure tasks clearly, set reminders, and visualize timelines, which helps me stay on top of multiple projects at once
What do you dislike about the product?
What I dislike about Smartsheet is that some features can feel a little overwhelming at first, and it takes time to fully learn everything it can do. Occasionally, the layout feels busy, and certain functions require extra steps compared to simpler tools. However, once you get used to it, the flexibility makes up for the learning curve
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of keeping track of multiple projects, tasks, and team updates in one place. Instead of juggling different tools or chasing down information, I can organize everything on a single platform. This benefits me by saving time, reducing confusion, and giving me a clear overview of my team’s work and progress
User friendly to use.
What do you like best about the product?
Ease of collaboration: multiple team members can update, view, and track progress in real time.
Customization: flexible templates let yo build the desired tool around workflow.
Implementation: most users need minimal training and trams can get up and running with project templates.
Customization: flexible templates let yo build the desired tool around workflow.
Implementation: most users need minimal training and trams can get up and running with project templates.
What do you dislike about the product?
Pricing concerns and hidden cost.
Steep learning curve and complexity.
mobile limitations.
Steep learning curve and complexity.
mobile limitations.
What problems is the product solving and how is that benefiting you?
Fragmented Communication & Tracking: Before Smartsheet, projects often get lost in endless email chains, scattered spreadsheets, and missed updates. Smartsheet consolidates everything—tasks, timelines, documents, and conversations—into one accessible platform.
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