Smartsheet
SmartsheetExternal reviews
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Solid product, great for team workflow and project tracking
What do you like best about the product?
Smartsheet is a great way to capture the data needed to keep projects, large and small, moving within and across teams/departments. The intricacies of combining sheets and being able to create reports off of said sheets make communication much easier across a company.
What do you dislike about the product?
One thing that keeps popping up for us is that we need a better way to capture multiple file uploads within a form. What I mean by that is, you can only use the file upload field once within a form, and often we find it would be useful for it to show up more than once within a form because we may ask about uploading a financial document in a particular section and then later in the form need marketing collateral to be uploaded. From a usability standpoint, it would be best to keep a field for upload in the "finance" portion of the form and then create another spot for upload within the "marketing" portion of the form so that they user logically answers in order, rather than having the upload in one spot and trying to write help text that says to put ALL possible materials into that field. I hope that makes sense!
What problems is the product solving and how is that benefiting you?
Cross-department project tracking. Project intake. Project status. On-boarding.
Templates and use cases for days!
What do you like best about the product?
I find the product support and template options to be extremely helpful. As a project manager, I have encountered many business needs that Smartsheet was able to meet, such as project and portfolio management, policy management, and prioritization and strategy matrices. I'm tech savvy, but not a pro at spreadsheet manipulation and linking, but I had no problem utilizing Smartsheet's free online resources and customizing them for my particular application. Additionally, if I had a problem I could reach a human being who listened and talked me through it, offering helpful suggestions and knowledge.
What do you dislike about the product?
The downsides of Smartsheet for me are sometimes self-inflicted... because I'm able to get creative with the forms and documents, I have built dependencies and links in that are overly complex. So you can be your own worst enemy! Start simple.
What problems is the product solving and how is that benefiting you?
Workflow automation has been the biggest business solution for me. When working with limited resources (human and otherwise), efficiency and sustainability have to be baked in. From reminders to notifications, and even signatory and approval workflows, Smartsheet has helped to minimize the administrative work of monitoring and has actually reduced the number of emails flying about.
We use Smartsheets to seamlessly track multiple projects and assign responsibilities with deadlines
What do you like best about the product?
The best feature of Smartsheets is the fact that it is in a centralized location that can be accessed, viewed, and edited by the entire team. I also like the way Smartsheets allows us to display many active projects with subordinate tasks and the ability to collapse or expand to see the big picture or just the nuances, as needed. I also like the comments panel that allows the whole team can few the latest developments at a glance.
What do you dislike about the product?
The one thing I would change is make it so that changes are "live" in the sense that they are automatically saved and propagated to other team members as soon as you make them, so that you don't have click the save button, and team members don't have to refresh manually. We've gotten used to how all of our Microsoft documents automatically sync like this via Sharepoint.
What problems is the product solving and how is that benefiting you?
Keeping track of all our many projects in various phases of completion; assigning responsibilities and deadlines, recording updates and communications with clients, etc.
I've been managing different NPD and EOL project with the use of Smartsheet as my planning tool
What do you like best about the product?
It helps "herding cats". It is very good to have an active notification to team members and I really enjoyed the UI and UX (and by enjoy it I mean that it was so intuitive that I did not have to learn anything)
What do you dislike about the product?
I think my experience has been, overall, very positive. Maybe the only thing I would change is the homepage. I see project that is suggested to me but I would find it useful to see all of my projects without the need to move on the sidebar and look for my folders.
What problems is the product solving and how is that benefiting you?
It is helping in making sure that each functional group keeps up with the schedule in those projects in which several functional areas are involved.
The schedule is everything.
Never had anything to do with support, everything always worked as intended.
The schedule is everything.
Never had anything to do with support, everything always worked as intended.
A Very versatile online project management app
What do you like best about the product?
Smartsheet is an excellent blend of your typical Gantt chart project app and a spreadsheet. It is my go to option for Project Management, Task management, Workflow management & More. The ability to display your data on a calendar based on dates in the rows is beneficial. We use the workspace feature to create branded customer portals with multiple projects files located together. Also, the ability to build dashboards based on data from as many files as you wish is great.
What do you dislike about the product?
You may find the task-linking feature lacking if you are running a more complex project schedule. You can not combine a task precedence with a "fixed start date" or "start no sooner than" date. I find this limiting on occasion.
What problems is the product solving and how is that benefiting you?
When I'm not sure what I'm what or how I want to lay it out, I always start with Smartsheet because of its versatility. I often use Smartsheet as the ultimate solution, so I don't have to rework it.
Great Tool to Help Automate Workflows!
What do you like best about the product?
The check's and balances with workflow. Often times the needs to be organization and how things are initiated and then once test got completed notification back to the requester that this has been completed. Smart sheet makes this process so easy.
What do you dislike about the product?
There are not many things that I would say I dislike about smart sheet. I had never heard of the tool until I came to work at the University, and now I utilize it to streamline everything it has been such a help in my day-to-day task.
What problems is the product solving and how is that benefiting you?
Through smarty, we have been able to track long time changes and streamline workflows it otherwise would require the need for several extra hands to help fulfill commitments and complete the work
Solid online collaboration tool
What do you like best about the product?
Online spreadsheets with change monitoring, notification options, and good management and scripting options make this a solid tool for collaboration and group idea and data management. Provides tools for multiple sheet integrations, form data submission, as well as many other useful ways to collaborate and manage data.
What do you dislike about the product?
The lack of ability to make separate sheets in the same workbook makes it challenging to manage some data and keep it together. Separate tabs need to be different sheets in Smartsheets, making it easier to lose track of which sheets are related. Managing and organizing smart sheets when you have a large number of them can be difficult as well.
What problems is the product solving and how is that benefiting you?
A publically available central information management point makes Smart Sheet valuable for our teams. It allows for constant management, updating, and centrally locating data.
Great app but it will be better with certain features
What do you like best about the product?
Very intuitive for people who don't have much knowledge of Project Management. Therefore, it's easier to use on work assignments and coordination with the team.
What do you dislike about the product?
We constantly need to make reports to present on Joint Steering Committee meetings, such as general milestones/activities timeline. Smartsheet summary report is limited. The grid was move removable for the timeline bar on the right side, which makes the presentation not neat. I googled online and see if there is a way to work it out and saw lots of complaints about this. it would be great to have this feature.
What problems is the product solving and how is that benefiting you?
team activities coordination with internal or external teams.
I can easily assign the work to certain team member and it will send reminder to the team member if it's not done.
I can easily assign the work to certain team member and it will send reminder to the team member if it's not done.
I have just discovered all the ways Smartsheet can help me be more efficient.
What do you like best about the product?
There is a lot, but off the top of my head, I love that I can automate my entries to move to other shared Smartsheets. Specifically, I use SmartSheet for my tactical marketing plan at work and have set it up to move over details to others like marketing emails to my org's shared email calendar, assignments automatically move over to another smartsheet for our temp, and much more.
What do you dislike about the product?
I wish it had tabs like in Excel. Maybe there is a workaround for this, and perhaps I just don't understand all I can do with Smartsheet, but I still use Excel because of this. Also, I can only use Smartsheet with those who have an account, which once again has me using Excel in its place.
What problems is the product solving and how is that benefiting you?
It's keeing me from doubling/tripling/quadrupling my work! It also keeps me organized. I love that I can automate my entries to move to other sheets. Before I knew I had this option, I would jump around sheet to sheet to fill in details.
Smartsheet Forms for Easy Tracking
What do you like best about the product?
My favorite thing about smartsheets is the forms feature. It is simple to set up a form by either setting up your columns or adding and dragging options in the manage forms tab. I personally use forms to collect attendance at events, concerns/feedback, and vacation requests.
What do you dislike about the product?
The least helpful thing about smartsheet in my experience is I cannot easily copy and paste my data into an excel file. I can export, but sometimes I want to only take a portion. I've learned I can use my shortcut keys, but I can't simply right click to copy/paste.
What problems is the product solving and how is that benefiting you?
For me, smartsheet's integration of filters, forms, collaboration and workflows solves the issue of easily identifying data collected through QR codes to a smartsheet form, sharing that data, and setting up workflows to instantly be notified of new data.
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