Smartsheet
SmartsheetExternal reviews
10,017 reviews
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When it works it terrific but it can become unstable and Tech Support is non-existent.
What do you like best about the product?
I like that we can use it in multiple locations track distribution of our devices, the ability to customize (to a certain extent) and user-friendly interface
What do you dislike about the product?
Workflows can become disabled or stop work for no apparent reason; cloud server can often lead to very, very slow response time; when issues with the app arise, customer service and tech support are MIA or simply not able to provide assistance
What problems is the product solving and how is that benefiting you?
We distribute assistive listening devices for patrons to borrow while they are attending a Broadway show. We collect a limited amount of personal information (name and email) in the event the device is not returned after the performance. We track our inventory at up to 36 locations to ensure we meet ADA requirements for our customers (the theaters). We provide usage data (no personal information) to the productions. We use the Sheet conversations to communicate with our employee at the theater(s) and many, many on-off features we have created using internal workflows and outside apps via API.
Smartsheet makes project management structured, collaborative, and easier to track.
What do you like best about the product?
I really like how Smartsheet brings structure and visibility to projects. It feels like using a spreadsheet but with powerful project management features built in. I can easily assign tasks, set deadlines, and track progress in real time. The ability to collaborate with colleagues in one place by being able to add comments, attachments, and automated alert. This saves a lot of back-and-forth. I also appreciate the different views (grid, Gantt, card, calendar), which allow me to see my projects from multiple perspectives depending on the stage of work. This is my first role where I am doing project work and this tool keeps me on track and accountable.
What do you dislike about the product?
At first, I found the layout a bit confusing like most new tools to the business but after a bit of time I got used to the set up and the functions. They're were features I had never heard of before so a simple guide/key may make life easier for new users who have limited project management skills. I think that it's a powerful tool but for new starters it's a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve the challenge of managing complex, cross-departmental projects in a fast-paced airport environment. Many of the projects I work on involve multiple stakeholders across the organization. I use excel in my day to day job and this format is similar and replicates it to an extent. The automation features also cut down on repetitive admin work, allowing me to focus more on analysis and delivering insights that support decision-making. Overall, it improves communication, keeps projects on schedule, and makes collaboration much smoother across teams.
Smartsheet centralises all tasks, timelines, and updates in one place, so everyone has a clear view of responsibilities and deadlines. For me as a data scientist, it’s particularly useful because I can track data requests, project milestones, and dependencies without relying on endless email chains.
Smartsheet centralises all tasks, timelines, and updates in one place, so everyone has a clear view of responsibilities and deadlines. For me as a data scientist, it’s particularly useful because I can track data requests, project milestones, and dependencies without relying on endless email chains.
User-Friendly Smartsheet Elevates Our Workflow
What do you like best about the product?
I find Smartsheet incredibly user-friendly, which made the setup process easy for me. It excellently handles tasks, like managing customer and account details, without causing duplicates, making it efficient for processing refunds. The transparency in interview records is invaluable, clearly showing when interviews occurred and by whom.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find Smartsheet simplifies loading customer and account details, avoiding duplication and making refunds easy. It also efficiently tracks interview details, enhancing organizational oversight.
Smartsheet helps me to organize my design and production team
What do you like best about the product?
It gives you to communicate with persons on chats. Attach them on related jobs
What do you dislike about the product?
Pricing is a bit high. Sometimes it takes long to enter the site.
What problems is the product solving and how is that benefiting you?
Communicating and collecting data from other subcontrudtors and store them where everyone can reach whenever you want. Also linging files to send is good.
Great system, user friendly, easy adoption
What do you like best about the product?
Smartsheets was easy to implement in the business. It allowed the company to streamline data gathering processes via email forms. The emails could be setup via automation which is easy to use. A ticketing system was also implemented which allowed user to manage ticket requests and fully organise the workload. Finally we also connected the system to our CRM system to improve data accuracy.
What do you dislike about the product?
Downsides are we had a number of issues with the connector to our CRM system and support is limited.
What problems is the product solving and how is that benefiting you?
Improves:
Data gathering
Workload
Automation
Ease of use
Form builders
Data gathering
Workload
Automation
Ease of use
Form builders
Smart and simple
What do you like best about the product?
It is smart and simple. I like to plan and assign tasks to my colleagues and update it with ease on a daily basis.
What do you dislike about the product?
Personally, I don't make use of many other features from smartsheet, so I'm sure I'm missing a lot.
What problems is the product solving and how is that benefiting you?
Project management and planning
Good system
What do you like best about the product?
The collaboration and automation alerts.
What do you dislike about the product?
That you can't add tabs to one sheet and needs slightly more features like excel.
What problems is the product solving and how is that benefiting you?
It is bringing attention to other users so projects are not missed.
Very good for IT project management
What do you like best about the product?
It acts as a single source of truth for the project
The dashboard is a great way to check the project
The timeline view is a good addition though it needs to allow drag and drop
The dashboard is a great way to check the project
The timeline view is a good addition though it needs to allow drag and drop
What do you dislike about the product?
The performance issues in big sheets
The limitations in the number of links allowed
Timeline view needs to allow drag and drop like in MS Project
The limitations in the number of links allowed
Timeline view needs to allow drag and drop like in MS Project
What problems is the product solving and how is that benefiting you?
Coordinating an IT project end to end
Smartsheet to build project timeline
What do you like best about the product?
I like that you can assign person to a task for a project. You can also include dependencies for each line. You can update a task based on the completion percentage.
What do you dislike about the product?
It is difficult to copy and paste select lines from one smartsheet to another. The best option is copy a sheet as a new template
What problems is the product solving and how is that benefiting you?
I use smartsheet to create timelines for upcoming implementation project to forecast upcoming milestones and task needed to be complete.
Very Collaborative for Organizations
What do you like best about the product?
How useful it is for teams amongst an organization to communicate and work effectively through projects.
What do you dislike about the product?
Unable to communicate/tag people outside your organization in the comment section.
What problems is the product solving and how is that benefiting you?
Problems with getting jobs done within a timely manner, this is shortening the window for our team.
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