Smartsheet
SmartsheetExternal reviews
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Easy to use and to track changes
What do you like best about the product?
Easy to use from the first moment, really fast to learn. I like how you can track the value of a specific cell over time.
What do you dislike about the product?
It could become slow if you start linking together several sheets with vlookups so better to use index/match instead. The limitation of the number of cells that you can paste in one go is not technically justified and it is there just for you to pay an extra fee for DataShuttle. Overall, it is an expensive tool but usefull if your company already pay for it.
What problems is the product solving and how is that benefiting you?
We use Smartsheet to create workflows that previously required more manual intervections.
Great product, not worth the new price
What do you like best about the product?
Clean, intuitive platform: Smartsheet’s spreadsheet-like interface, combined with views such as Gantt, calendar, and Kanban, makes it easy to get started and visualize work clearly. It truly feels intuitive at first glance. Strong automation capabilities: Whether setting up triggers, conditional logic, or approval workflows, Smartsheet helps automate routine work efficiently. Plus, new AI-powered automation (predicting delays, auto-assigning tasks, etc.) is making things even smoother. Collaborative flexibility: It's easy to share sheets and dashboards with multiple users, even external collaborators—with granular permissions. This streamlines communication and reduces the need for meetings and back-and-forth emails. Rich reporting & dashboards: Smartsheet’s customizable dashboards and reporting tools, including real-time updates, activity logs, and bi-directional linking, make visibility and oversight effortless.
What do you dislike about the product?
No more free access for internal editors: Under the new subscription policy, anyone who edits—even something as minor as a comment—must pay for a license; only actual viewers remain free. Sudden and steep cost increases: the abrupt, mid-cycle price hikes. Higher baseline subscription costs: Current publicly available plans now start at approximately $ 9 per user per month (Pro) and $19/user/month (Business), with no free tier available.
What problems is the product solving and how is that benefiting you?
Collaborative flexibility: It's easy to share sheets and dashboards with multiple users, even external collaborators—with granular permissions. This streamlines communication and reduces the need for meetings and back-and-forth emails.
A user friendly and versatile tool for building and scaling processes and more
What do you like best about the product?
Smartsheet is extremely user friendly, which made company wide engagement and buy in much easier. We needed a versatile tool to help us build and integrate processes, especially finance processes tied to our company’s portfolio, and Smartsheet enabled us to do this seamlessly. Its intuitive design and easy learning curve allowed us to quickly set up and roll out new processes. The wealth of resources available, such as the Smartsheet Community and Smartsheet University, have been invaluable in helping us find answers and expand our use of the platform. I also appreciate how frequently new features are released and how easy it was to integrate Smartsheet with our existing processes.
What do you dislike about the product?
One drawback is that the early adopter program is not available for EU account holders, which limits our ability to test and provide feedback on upcoming features. Additionally, many of the add-ons that could help us make our processes even more efficient come at an extra cost. When combined with recent changes in licensing charges, this can make expanding our use of Smartsheet more challenging from a budget perspective.
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us close the gap we had around process integration and standardization. Before using it, many of our processes lacked consistency, but Smartsheet allowed us to build and standardize them effectively. It has also significantly improved communication, especially for cross-departmental projects, by keeping everyone aligned in one place. For me personally, it makes my job easier—I can set up a process, integrate it, and monitor progress with much less hands-on time. Another major benefit is having a centralized pool of information, which makes it far easier to collect metrics on portfolio status and evaluate the efficiency of our processes.
Elevates Day to Day Tasks
What do you like best about the product?
I like the usability of Smartsheet and how easy it is to integrate into day to day work flows. The customization is endless as well when using the tools you can create dashboards or ticketing systems to make sure everything is trackable.
What do you dislike about the product?
I would say the admin rules sometimes do not let you access all the dynamic views, Going forward Id love to see the admin be able to access everything even custom views to make it easier to give other users access.
What problems is the product solving and how is that benefiting you?
Currently we use Smartsheet for analytics tracking and ticketing. I believe it has accelerated our workflows by having our tickets and analytics portrayed on a dashboard or dynamic view.
The one stop solution for your project Management
What do you like best about the product?
Automation and its easy integration with most of the software.
What do you dislike about the product?
The Earlier Legacy model was best, current model drains much money.
What problems is the product solving and how is that benefiting you?
I am a solution expert, an SME for Smartsheet. All the requests from various department comes to me for their team's management. It was not solving the requirement in terms of report and automatic reminder when I was using Excel to store the information. Through Smartsheet, all requirements are streamlined through Forms. An automation is allowing me to act & work Faster. Reminders helps me to prioritize. I can easily see the pending and completed list with one click on report. The dashboards help my manager to see the current scenario with my load. Thanks to Smartsheet. I am loving it.
Really easy to use!
What do you like best about the product?
It helps me stay organised and is incredibly easy for my whole department to access and update as and when needed. We use this on a daily basis and assists us in regards to supporting our customers
What do you dislike about the product?
I am yet to have a bad experience with smartsheet therefore cannot comment on this
What problems is the product solving and how is that benefiting you?
It helps us stay on top of customer overdue invoices and queries
Useful tool for tracking workloads
What do you like best about the product?
Smartsheet is a useful tool for tracking specific project work internally and externally
What do you dislike about the product?
methods of inputting data can be labour intensive
What problems is the product solving and how is that benefiting you?
Tracking externally so project and resource allocation is measured
Smartsheet is a Game-Changer for Project Management and Team Collaboration
What do you like best about the product?
Smartsheet is incredibly flexible and user-friendly. I love how easy it is to manage projects, tasks, and timelines all in one place. The ability to create Gantt charts, dashboards, and automated workflows has significantly improved how our team operates. Collaboration is seamless, and I appreciate the version control and activity tracking features that keep everything transparent and accountable.
What do you dislike about the product?
While the platform is powerful, there is a bit of a learning curve for new users—especially for those unfamiliar with spreadsheet-style project tools. Also, the mobile app feels slightly limited compared to the desktop version, which can be a challenge when working on the go.
What problems is the product solving and how is that benefiting you?
Before Smartsheet, project updates and team communication were scattered across emails and spreadsheets. Now, everything is centralized, and we’ve saved a lot of time by automating repetitive tasks. Project visibility has drastically improved, allowing stakeholders to stay updated in real-time. It’s helped us deliver projects on time and with fewer errors.
Smartsheet: Easy solution for team collaboration and project management
What do you like best about the product?
1. Smartsheet is very flexible in collaborating with team and automating the tasks
2. It provides most of Excel like features but with an added advantage of notification to users to remind them on their activities
3. Smartsheet database can be integrated with data analytics software like PowerBi which is very helpful in my organization for dashboard creation and data visualizations.
4. Smartsheet features like datamesh and datashuttle are pretty helpful.
2. It provides most of Excel like features but with an added advantage of notification to users to remind them on their activities
3. Smartsheet database can be integrated with data analytics software like PowerBi which is very helpful in my organization for dashboard creation and data visualizations.
4. Smartsheet features like datamesh and datashuttle are pretty helpful.
What do you dislike about the product?
1. Smartsheet need to add certain features like cell lock.
2. For forms, field display should be done on basis on values selected from one field, e.g. for value zone 1 from field 1, field 2 and field 3 should be displayed, and for value zone 2 from field 1, field 3 and 4 should be displayed
2. For forms, field display should be done on basis on values selected from one field, e.g. for value zone 1 from field 1, field 2 and field 3 should be displayed, and for value zone 2 from field 1, field 3 and 4 should be displayed
What problems is the product solving and how is that benefiting you?
1. Digitization of Manual Processes
2. Data Analysis and Insights
3. Project and Portfolio Management
2. Data Analysis and Insights
3. Project and Portfolio Management
Smartsheet has allowed my team to increase efficiency
What do you like best about the product?
What stands out to me most is that it takes the excel based spreadsheet idea, and builds features into it that make it very intuitive and user friendly. We have found it to be flexible and have been able to adapt Smartsheet to suit our specific business very well.
What do you dislike about the product?
I find that the Smartsheet community is often suggesting features that would improve the experience for themselves and others. I personally would like to see Smartsheet take more of these suggestions on board and apply them in a timely manner.
What problems is the product solving and how is that benefiting you?
Smartsheet automations have eliminated many manual tasks for us, and helped streamline our processes a lot. It allows us to track our projects, collaborate and analyse/report based on the date we put in.
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