Smartsheet
SmartsheetExternal reviews
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Project management and Automation made easy
What do you like best about the product?
The two-way communication between different pages and the flexibility the tool allows when dealing with complex matters. I've used other tools and searched the market but the flexibility to different occasions from Smartsheet gives them the edge.
What do you dislike about the product?
The possibilities of the tool are enormous and the training is not necessarily the best. The downfall is not having connections to external sources of data built-in.
What problems is the product solving and how is that benefiting you?
Communicating with many stakeholders at the same time.
Centralizing information on Project Development and Risk assessment for main projects.
Strictly following and accessing risk on Projects
Team coordination and accountability.
Team independence and visibility.
Centralizing information on Project Development and Risk assessment for main projects.
Strictly following and accessing risk on Projects
Team coordination and accountability.
Team independence and visibility.
Great for work and collaboration
What do you like best about the product?
I really enjoy the collaboration functions that Smartsheet provides. There are so many ways to collaborate with different teams and people which increases visibility across the business.
What do you dislike about the product?
There can be too much complexity - the multiple layers of meshing can get very difficult to keep track of especially when they are not properly controlled.
I would love to see a centralised hub of datameshes so we could easily see where the information is coming or going to.
I would love to see a centralised hub of datameshes so we could easily see where the information is coming or going to.
What problems is the product solving and how is that benefiting you?
Sharing information quickly across the business and ensuring the data is correct. I no longer have to send multiple emails trying to ensure that different teams have the correct information to work off, saving me time and increasing efficiency.
Fantastic tool for Collaborative Workplaces!
What do you like best about the product?
Smartsheet is a great tool for facilitating collaboration amongst a team that isn't always physically together. It cuts down on emails and makes communication between people far easier and more efficient.
From a management perspective, it's also a great tool for tracking and managing the workload and workflow of a team giving you quick snapshots of where you team is up to.
We love being able to have multiple people editing the same sheet at the same time, which is a huge improvement on our old way sharing a spreadsheet and constantly having to ask someone else to jump out of it so you can edit it.
Lastly, we absolutely love the scheduled communications/emails that can be set up when certain criteria are met to notify the team that a particular task or project has reached a nominated milestone.
From a management perspective, it's also a great tool for tracking and managing the workload and workflow of a team giving you quick snapshots of where you team is up to.
We love being able to have multiple people editing the same sheet at the same time, which is a huge improvement on our old way sharing a spreadsheet and constantly having to ask someone else to jump out of it so you can edit it.
Lastly, we absolutely love the scheduled communications/emails that can be set up when certain criteria are met to notify the team that a particular task or project has reached a nominated milestone.
What do you dislike about the product?
It doesn't have the exact same functionality of Excel, particularly around keyboard shortcuts, but this is a small price to pay and the benefits far outweigh this downside.
It's also a little frustrating that the first column of a sheet always has to be a text/number column. From time to time, it would be helpful be able to change it to a date column.
It's also a little frustrating that the first column of a sheet always has to be a text/number column. From time to time, it would be helpful be able to change it to a date column.
What problems is the product solving and how is that benefiting you?
It's helped us solve some issues around communication and keeping a whole team up to date on the status of a project. This in turn has improved engagement between team members as the frustration of not being in the loop has been eliminated.
We've also found that tasks are being completed quicker due to scheduled reminders, which has led to greater efficiency for all team members as a result of less down time waiting for someone else's task to be completed.
We've also found that tasks are being completed quicker due to scheduled reminders, which has led to greater efficiency for all team members as a result of less down time waiting for someone else's task to be completed.
Powerful, but tricky to learn
What do you like best about the product?
I find the ability to plan work and tie it into different views to share across relevant teams is great. It really helps when working across interdisciplinary teams
What do you dislike about the product?
I find the task view isn't powerful enough compared to things like Trello or Notion; it needs to be a bit more feature driven. I also wish the formulas were a little easier to understand or perhaps had suggestions built in for simple formulas so people can learn more.
What problems is the product solving and how is that benefiting you?
Being able to have extreme detail in project plans and dependencies, as well as clear statuses that feed into different views. Spreadsheets take forever to format in the way Smarsheet does, and carrying that across different tasks or boards is really helpful
How Smartsheet brings team together
What do you like best about the product?
Having all your team members working in one space collaboratively is the way to go, data is always live and there is very little incorrect reporting done - as everyone is working on the same sheets.
Sheets and reports are very easy to set up, and dashboards can easily be integrated, SS is our go to software, and we use it all day
we have never had an issue that their customer service team could not sort out.
Sheets and reports are very easy to set up, and dashboards can easily be integrated, SS is our go to software, and we use it all day
we have never had an issue that their customer service team could not sort out.
What do you dislike about the product?
My only frustration with SS, when clicking on links in a sheet, it doesn't open a new tab; it opens over the original sheet,
Also, I wouldn't say I like the new home page, I preferred the previous one.
Also, I wouldn't say I like the new home page, I preferred the previous one.
What problems is the product solving and how is that benefiting you?
I can see all our sites in one global view - we can see who should be doing what when and if there are any outstanding funds owing to us
My go-to for organisation
What do you like best about the product?
The automations are consistent and the ease of creating new smartsheets and templates is astounding. Smartsheet keeps projects organisted and ensures I don't lose track of deadlines
What do you dislike about the product?
On the odd occasion, the automated emails don't work which we are not aware of until our clients reach out to us querying something. Although on the website it will state if automations aren't working, it would be useful to have an email through notifying us.
What problems is the product solving and how is that benefiting you?
Keep track of upcoming deadlines automatically which reduces manual work, ensure all data and information is in one place, automations go straight to our clients to ensure they receive their requested work back promptly
Hugely improved our operating efficiencies when working remotely
What do you like best about the product?
The main advantage of Smartsheet over traditional spreadsheets is the automation and the ability to send alerts when certain criteria are met. Web forms with rules ensure that our sales team only submit complete requests for support.
What do you dislike about the product?
The biggest issue we experienced was encouraging traditionalists to drop Excel and move to cloud-based smartsheets. Once people became familiar with it, they never looked back.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of locally-stored copies of documents and subsequent multiple copies of the same document. Alerts when due dates are approaching also help to motivate users to complete their actions in a timely fashion.
Bring Better Planning, Connectivity, and Document Control with Smartsheet.
What do you like best about the product?
A very user-friendly tool that integrates well with Google Drive, allowing us to store supporting documents alongside planning tasks. We can assign tasks with reference documents to enhance understanding and collaboration among team members.
What do you dislike about the product?
In group planning, the refresh time is necessary for team members to view changes. It can be time-consuming at times.
What problems is the product solving and how is that benefiting you?
In our organization, all users are from Google Cloud, so better connectivity is possible without physical meetings with the teams. Assign tasks easily with the Smart Sheet. Reminders and notifications reduce the need for follow-up with the teams.
Easy to use, but functionality is too limited
What do you like best about the product?
Ease of use - if you can use a spreadsheet, then you can use Smartsheet. And with it being cloud-based, you don't have to worry about data loss.
Also, the idea of a Single Source of Truth is really powerful - having Smartsheet show various graphical representations of the data to managers has been very useful and powerful to assist with decision making.
Finally, the automations are excellent - these are perhaps the super-power of Smartsheet, as it allows you to create workflows so Smartsheet can remember who to email and when, so you don't have to!
Also, the idea of a Single Source of Truth is really powerful - having Smartsheet show various graphical representations of the data to managers has been very useful and powerful to assist with decision making.
Finally, the automations are excellent - these are perhaps the super-power of Smartsheet, as it allows you to create workflows so Smartsheet can remember who to email and when, so you don't have to!
What do you dislike about the product?
It's not relational enough in terms of data architecture - you can't easily create a table of lookup options, for example. This means you have to implement inelegant workarounds.
What problems is the product solving and how is that benefiting you?
Providing an over-arching view of task/project completion, and therefore enabling us to better assign people to tasks. It has helped us visualise the time taken for tasks, such that we are better able to predict how long future tasks will take to complete.
The automations have enabled us to create workflows that have almost completely removed our dependence on email for task management. Now we have an online form that people complete to request work, which goes into our triage/assign/complete workflow automatically. It has removed a big admin burden from everyone in our team.
The automations have enabled us to create workflows that have almost completely removed our dependence on email for task management. Now we have an online form that people complete to request work, which goes into our triage/assign/complete workflow automatically. It has removed a big admin burden from everyone in our team.
Smartsheet is for project monitoring!
What do you like best about the product?
Its dashboard , commands, formula, filtering of data, sharing files , easy updating that makes the team more signifacant and easily check the project status. Real time status is good to see thru web.
What do you dislike about the product?
It can only access thru online. Limited rows and columns. With limitations also on the linking of data to other sheets. Dashboard to upgrade for more features especially on the tabulations.
What problems is the product solving and how is that benefiting you?
Project management in real time thru other teams viewing and updating. Dashboard also helps to easily visualized to check the status of the work or project in real time with collaboration of other groups or teams
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