Smartsheet
SmartsheetExternal reviews
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Smartsheet has become our organisation's backbone system
What do you like best about the product?
The ease of use for all the team due to it's similarity to Excel. The automations have saved us many hours of manual work. The ability to add comments, attachments, document proofing and integrate with Docusign makes this a very powerful tool.
The versitility of Smartsheet has enabled us to keep all our data in one place which reduces duplication and all of our reporting feeds through the system all the way to our Board and Funder reports.
The versitility of Smartsheet has enabled us to keep all our data in one place which reduces duplication and all of our reporting feeds through the system all the way to our Board and Funder reports.
What do you dislike about the product?
Basic security, such as Single Sign On, is only offered for specific packages and has required us to increase our subscription level. It could benefit from Excel functions such as a lookup to other sheets to have central drop-down lists.
What problems is the product solving and how is that benefiting you?
Managing our project management system in a central collaborative way. Reducing duplication, creating consistency and ensuring confidence across the team in using the system.
Tool that can support a lot of procedures anytime, anywhere
What do you like best about the product?
Smartsheet is always available, anytime, anywhere, to support many procedures interactively. User provides information in a simple way and Dashboards support all the reviews in a much better visual way
What do you dislike about the product?
Forms designs could contain more features to support better and more precise user data entry, reducing the amount of update request messages that a user has to deal with.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving our problem of user interaction with specific workflow tasks; without a workflow management solution, the user can register themselves any time and anywhere; during the process, users can interact with the administration by answering at the right time, the question that might be changing the course of some procedures.
Great project management tool
What do you like best about the product?
User friendly, intuitive, easy to get started with the basic functionalities and more comprehensive features such as reporting, dashboarding are also relatively easily available. Also love the proofing function and e-learnings that are available.
What do you dislike about the product?
Fees for a licensed user is relatively high if you only use the basic functionalities. For any add ons like control center and resource management you need to be quite a big player to make the investment worth it. Learning the more comprehensive features takes quite some time. Would also like to see a more local forum where best practices of other companies are shared.
What problems is the product solving and how is that benefiting you?
Keeping track of projects' progress to ensure timely completion and an easy way to report to management using dashboarding. Using the proofing function to sign-off on documents.
Used for 10+ years and it gets smarter all the time!
What do you like best about the product?
Simple to use once you know how - love the dashboards - help resources are excellent as are the templates
What do you dislike about the product?
Slow to respond to suggestions for improvement - lack of visibility of tracking usage of elements that trigger upgrade requirements e.g. 250 automations per month, would be useful to have a visible count
What problems is the product solving and how is that benefiting you?
In kitchen company - smoothing out and improving transparency of the customer journey
In arts organisation - managing our events and volunteeer programmes
In arts organisation - managing our events and volunteeer programmes
Excellent engagement and project management tool
What do you like best about the product?
We manage executive reporting via Smartsheet. The automated alerts and update requests help in collaborating with large number of business leaders and seeking updates and submitting to executives for approval with executives
What do you dislike about the product?
Placeholders on automated update request tends to split alerts in case a "Person Responsible - Contact list" has to provide more than one update. This results in multiple emails being sent to "Person Responsible - Contact list"
What problems is the product solving and how is that benefiting you?
- Automated alerts/ Update requests are very helpful. It eliminates the need to sends out multiple emails/phone calls.
- The assistance smartsheet provides while using formulas is very helpful
- Dropdrowns/ Last Modified / Last edited - Can be done simply changing column properties much simpler than excel
- The assistance smartsheet provides while using formulas is very helpful
- Dropdrowns/ Last Modified / Last edited - Can be done simply changing column properties much simpler than excel
My experience with Smartsheet
What do you like best about the product?
The interface is very user-friendly. It helps me to organize my work methodically and efficiently.
What do you dislike about the product?
I don't find any negative comments about smartsheet. However, if you include a calendar option it would be great
What problems is the product solving and how is that benefiting you?
It helps me to organize my tasks well since I handle multiple companies. I like the alarm option which, helps me to keep track and follow up all my tasks. I love the option of categorizing the tasks row by row, adding comments, adding attachments and setting reminders.
Project management and data collection
What do you like best about the product?
Easy to use, once you get used to the different formula development and interlinking of different sheets. Handy templates provided.
The report generation using data from different sheets is very useful for PMO purposes.
The API integration with Integrately was easy to set up.
The report generation using data from different sheets is very useful for PMO purposes.
The API integration with Integrately was easy to set up.
What do you dislike about the product?
No integration to new AI engines such as ChatGPT, MidJourney etc. AI has a massive future and Smartsheet has been overtaken/outsmarted by its competitor Spreadsheet.com in this regard.
Having templates with prefilled fixed IDs is problematic. These should be able to be reset/wiped out allowing the user to start with their own system.
Smartsheet is more a capture/workflow/reporting tool. Excel is still tops for data analysis.
Having templates with prefilled fixed IDs is problematic. These should be able to be reset/wiped out allowing the user to start with their own system.
Smartsheet is more a capture/workflow/reporting tool. Excel is still tops for data analysis.
What problems is the product solving and how is that benefiting you?
A valuable and simpler alternative to MS Project, especially for a startup business! Smartsheet can be used to run multiple projects and, with a bit of know-how, to build a PMO type overview. This has saved us a lot of money.
Integrating Smartsheet with our website enrolments via Integrately has been valuable in minimising data handling.
Integrating Smartsheet with our website enrolments via Integrately has been valuable in minimising data handling.
Great tool for your imagination
What do you like best about the product?
Smartsheet is very easy to start using, and versatile in its application. A mix of project/spreadsheet and automation functionality makes it quite easy to set up not only for project management but for any business processes. It is also great for quick dashboards setup. With the link to other tools, like Resource Planning, and Calendar, users get even better controls in optimising visibility and traceability, either in a project or operational activity.
I'd suggest it is pretty much "no-code" solution builder; however, available templates make it quick to build an MVP for your specific process.
I'd suggest it is pretty much "no-code" solution builder; however, available templates make it quick to build an MVP for your specific process.
What do you dislike about the product?
While it is a great easy start for small teams and simple reporting, the administration overhead and the need to get additional modules may hinder the adoption and become a burden for larger undertakings like program or portfolio management or automation of a business function. It is crucial to be aware of how some functions work across apps to build a solution for specific needs.
Some capabilities are not very robust, like no security on folders, only workspaces, and some limited formula functions compared to Excel. Also, Gantt chart visualisation ability is limited and building a high-level timeline for a project is a rather complex activity compared to MS Project. Tracking predecessors is a very manual process too, making it hard to use for complex interdependent schedules.
One thing that I'd really love to improve is the ability to copy automation from page to page and automatically deploy it retrospectively to multiple sheets as an Out-of-the-box function. Currently, it requires an additional module, which not every organisation can afford. Making such functionality available would surely increase adoption among smaller teams/businesses.
Some capabilities are not very robust, like no security on folders, only workspaces, and some limited formula functions compared to Excel. Also, Gantt chart visualisation ability is limited and building a high-level timeline for a project is a rather complex activity compared to MS Project. Tracking predecessors is a very manual process too, making it hard to use for complex interdependent schedules.
One thing that I'd really love to improve is the ability to copy automation from page to page and automatically deploy it retrospectively to multiple sheets as an Out-of-the-box function. Currently, it requires an additional module, which not every organisation can afford. Making such functionality available would surely increase adoption among smaller teams/businesses.
What problems is the product solving and how is that benefiting you?
Smartsheet provides the program/project portfolio visibility and supports project teams in delivering projects. With the help of Smartsheet, we optimise time for reporting and enhance PMO's ability to support teams in executing projects in a more controlled environment.
Great project management tool
What do you like best about the product?
I utilize Smartsheet as a project tracking tool for overseeing the progress of more than 50 projects. The reporting tools and customizable dashboards are among its standout features. The ability to generate figures and tables from the data in Smartsheet greatly aids in creating impactful presentations. Moreover, the scripting capabilities, akin to Excel, prove to be a significant time-saving advantage for new users who are adept at Excel programming.
What do you dislike about the product?
While the help function is a valuable resource, it may not always provide answers to all questions. In some instances, I have encountered situations where the information I sought was not available in the help tab, necessitating me to seek assistance from my colleagues to find the answer.
What problems is the product solving and how is that benefiting you?
"I utilize it as a versatile reporting tool to communicate project outcomes and status to higher-level stakeholders. Additionally, as the project nears its conclusion, I employ it as an effective handover tool to facilitate a smooth transition to the next stage."
Smartsheet is a very effective platform for small/medium business group.
What do you like best about the product?
Smartsheet keeps the same working habits as regular office software. Integrated with spreadsheets, emails/messages, memos and other functions, the whole team can share and communicate efficiently.
What do you dislike about the product?
It is better to improve the interface of the app on smartphones. Checking the messages and attachments on the same screen is not working well.
What problems is the product solving and how is that benefiting you?
We don't use emails for communication now for the whole team. We can track on the information on Smartsheet.
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