Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Polished and usefull tool
What do you like best about the product?
How it evolves and improves over the time.
Tha API is very useful and works great.
In general it is easy to use.
I use the tool everyday at my job.
Integrated with some external apps.
Tha API is very useful and works great.
In general it is easy to use.
I use the tool everyday at my job.
Integrated with some external apps.
What do you dislike about the product?
sometimes the changes takes a bit more time than expected. and the bad part is that with some new views they don't have all the functionalities.
What problems is the product solving and how is that benefiting you?
Interconnect many projects and tables.
easy track of the project status
easy track of the project status
Smartsheet is a nice online spreadsheet with some nice additional features
What do you like best about the product?
The task automations work easy to set up a automated workflows like notifications and updating status fields
What do you dislike about the product?
It would be great to work online as we do not always have internet available
What problems is the product solving and how is that benefiting you?
The automations allow us to get notification to the right person once a task if executed
Flexible, Reliable, and Easy to Use
What do you like best about the product?
What I like best about Smartsheet is how adaptable it is. It works for simple task tracking but also supports complex projects with automations and dashboards. It’s great for keeping everyone on the same page
What do you dislike about the product?
The only drawback I’ve found is that it takes a little time to get familiar with all the features. Once you’re past that, it’s very effective
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve the problem of scattered project information. Instead of juggling spreadsheets, emails, and chat threads, everything is in one place. It keeps tasks, deadlines, and updates visible to the whole team, which reduces miscommunication and saves time. The automation features also cut down on manual follow-ups, so we can focus more on actually moving projects forward
Underwhelming Experience with Smartsheet
What do you like best about the product?
I find the setup process of Smartsheet straightforward and manageable. It was not difficult to get started, which helped in adapting to the tool quickly.
What do you dislike about the product?
I am not satisfied with Smartsheet because I can't assign more than one person to an activity with different time allocations. This limitation forces me to duplicate activities, which is inefficient. Additionally, compared to Microsoft Project, my initial feeling and overall experience with Smartsheet have been less favorable. The features that Microsoft Project offers seem more suited to my needs, therefore I do not see enough benefits or distinctive features in Smartsheet that would motivate me to consider purchasing it again.
What problems is the product solving and how is that benefiting you?
I find no benefit in using Smartsheet, as it lacks flexibility in assigning activities to multiple people with different time allocations, forcing me to duplicate entries.
Great for communication
What do you like best about the product?
I like the visibility that was the best part.
What do you dislike about the product?
I thought everything was helpful so no not really.
What problems is the product solving and how is that benefiting you?
Helps me communicate to other departments without contacting them.
Not too experience with it. I would recommend to others.
What do you like best about the product?
Ability to work on it with a group. Even though the group is not in the same building we can get our work complete.
What do you dislike about the product?
How the columns get squished. Would be nice if the columns stayed normal so you can read it better.
What problems is the product solving and how is that benefiting you?
We have weekly meetings and we are not all in the same building. we can all log into smartsheets and fill in our data.
Easy way for tracking projects
What do you like best about the product?
I like how it integrates with our database of users. I can assign projects using my teams email addresses and it holds them accountable for making updates. The UI is easy and intuitive. Smartsheet has made it possible for us to track and capture value creation projects over the last 5 years of use. We can easily summarize and report to leadership using this tool.
What do you dislike about the product?
I still find myself exporting to Excel for certain tasks. Sometimes I feel "locked in" with the way the Smartsheet format works. This is mostly a positive as it creates a consistent experience, but sometimes I prefer the flexibilty of Excel.
What problems is the product solving and how is that benefiting you?
Tracking value creation projects for 30-40 users across many departments.
Helps me run projects efficiently and with all the data needed
What do you like best about the product?
I love the template that I can search for and start using for my purpose, the "dependencies" functionality that helps me build and visualize gantt charts easily with no automation needed from my end.
What do you dislike about the product?
The learning Curve is a little steep and making dashboard is tough for me.
What problems is the product solving and how is that benefiting you?
Smartsheet has a lot of in-built functions and columns that are pre-populated with calculations that benefit me a lot.
The powehouse of project management
What do you like best about the product?
The ability to link sheets through cross sheet reference, robust automation and workflow, scalability for enterprises
What do you dislike about the product?
Its a build it yourself model unlike other software that provides guidance, Per user licensing .
What problems is the product solving and how is that benefiting you?
Familiarity and Ease of Adoption (The Spreadsheet Interface), Powerful Automation to Save Time and Reduce Errors
From Chaos to Clarity: How Smartsheet Streamlined Our Workflows
What do you like best about the product?
I’ve been using Smartsheet for over a year now as part of our project and business process management strategy, and I can confidently say that it has changed the way my team collaborates, manages timelines, and tracks deliverables. Before Smartsheet, we relied heavily on spreadsheets, emails, and disconnected tools. As our projects grew more complex, this approach became unsustainable - deadlines were missed, updates got lost in endless email threads, and accountability was unclear.
Smartsheet solved a large part of that problem by giving us a centralized, dynamic workspace where everyone stays on the same page - literally. The ability to manage multiple projects in one place, create dependencies, set up automated reminders, and visualize progress using dashboards has been a game-changer.
What I Like Most:
Flexible & Familiar Interface: Smartsheet feels like a spreadsheet but offers much more intelligence and automation than Excel or Google Sheets. The learning curve is gentle for new users.
Automation That Saves Time: Setting up automated workflows for approvals, notifications, and reminders has reduced manual follow-ups significantly.
Collaboration Made Easy: Our cross-functional teams can comment directly on tasks, attach files, and track discussions in real time. This has drastically improved transparency and accountability.
Reporting & Dashboards: The real-time dashboards are incredibly useful for leadership reporting and making data-driven decisions quickly.
Smartsheet solved a large part of that problem by giving us a centralized, dynamic workspace where everyone stays on the same page - literally. The ability to manage multiple projects in one place, create dependencies, set up automated reminders, and visualize progress using dashboards has been a game-changer.
What I Like Most:
Flexible & Familiar Interface: Smartsheet feels like a spreadsheet but offers much more intelligence and automation than Excel or Google Sheets. The learning curve is gentle for new users.
Automation That Saves Time: Setting up automated workflows for approvals, notifications, and reminders has reduced manual follow-ups significantly.
Collaboration Made Easy: Our cross-functional teams can comment directly on tasks, attach files, and track discussions in real time. This has drastically improved transparency and accountability.
Reporting & Dashboards: The real-time dashboards are incredibly useful for leadership reporting and making data-driven decisions quickly.
What do you dislike about the product?
Areas for Improvement:
Performance with Large Data Sets: When working on heavily loaded sheets with thousands of rows, performance slows down a bit, especially when using formulas and multiple cross-sheet references.
Pricing for Small Teams: While the value is undeniable, smaller teams or startups might find the pricing a little steep compared to simpler alternatives.
Mobile Experience: The mobile app is good but still lacks some of the advanced customization available on the web platform.
Performance with Large Data Sets: When working on heavily loaded sheets with thousands of rows, performance slows down a bit, especially when using formulas and multiple cross-sheet references.
Pricing for Small Teams: While the value is undeniable, smaller teams or startups might find the pricing a little steep compared to simpler alternatives.
Mobile Experience: The mobile app is good but still lacks some of the advanced customization available on the web platform.
What problems is the product solving and how is that benefiting you?
Before we adopted Smartsheet, our team was struggling with scattered communication, manual tracking, and constant follow-ups. We managed projects using a mix of Excel sheets, emails, and chat threads - which meant information was siloed, deadlines were missed, and there was no single source of truth.
Smartsheet has completely changed that. It centralized our workflows, allowing us to manage projects, resources, budgets, and timelines all in one place. Now, instead of spending hours chasing updates, we rely on real-time dashboards, automated reminders, and collaborative sheets that keep everyone aligned.
For example, during a company-wide resource allocation project, we had to track hundreds of team members, dependencies, and budget constraints. Using Smartsheet, we built a live, interactive project tracker that provided instant visibility for leadership and saved us dozens of hours every week.
Key Benefits We’ve Experienced:
Better Collaboration: All discussions, files, and task updates happen in one place, reducing endless email threads.
Time Savings: Automated workflows, alerts, and approvals have eliminated a lot of manual follow-ups.
Data Transparency: Leadership can access real-time dashboards to make informed decisions quickly.
Scalability: Whether we’re managing one project or multiple enterprise-level initiatives, Smartsheet scales effortlessly.
In short, Smartsheet has helped us move from reactive problem-solving to proactive project management. Our productivity has increased, cross-team alignment has improved, and decision-making has become faster and more data-driven.
Smartsheet has completely changed that. It centralized our workflows, allowing us to manage projects, resources, budgets, and timelines all in one place. Now, instead of spending hours chasing updates, we rely on real-time dashboards, automated reminders, and collaborative sheets that keep everyone aligned.
For example, during a company-wide resource allocation project, we had to track hundreds of team members, dependencies, and budget constraints. Using Smartsheet, we built a live, interactive project tracker that provided instant visibility for leadership and saved us dozens of hours every week.
Key Benefits We’ve Experienced:
Better Collaboration: All discussions, files, and task updates happen in one place, reducing endless email threads.
Time Savings: Automated workflows, alerts, and approvals have eliminated a lot of manual follow-ups.
Data Transparency: Leadership can access real-time dashboards to make informed decisions quickly.
Scalability: Whether we’re managing one project or multiple enterprise-level initiatives, Smartsheet scales effortlessly.
In short, Smartsheet has helped us move from reactive problem-solving to proactive project management. Our productivity has increased, cross-team alignment has improved, and decision-making has become faster and more data-driven.
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