Smartsheet
SmartsheetExternal reviews
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Key attribute to the business
What do you like best about the product?
THe most helpful part of Smartsheet, is you can easily link sheets together, so you can have different information from a variety of sheets all entered into one sheet, without needing to manually add the data in.
What do you dislike about the product?
I don't dislike much about smartsheet, it is great to use, and I haven't found any down sides to using it.
The only thing, i dislike is how sometimes it takes a while to save all your data, this may not be a problem you can fix, but just one dislike.
The only thing, i dislike is how sometimes it takes a while to save all your data, this may not be a problem you can fix, but just one dislike.
What problems is the product solving and how is that benefiting you?
Using smartsheet solves many problems, as it allows everyone in our team to edit the same sheet easily. This is greatly benefitted how way of storing data, and information on tasks and projects.
Powerful Too for Business
What do you like best about the product?
Love the features, including commenting, attachments, tagging, automatic emails. very powerfull tool. We use this for multiple business systems, with automatic reminders & follow ups etc.
What do you dislike about the product?
painfully slow loading times in Australia. Forms are troublesomely slow to the point where they are almost usless. we have good internet facilities i would love to see smartsheet get their act together on speed. Paid users only can edit comment etc, makes it uneconomical to use for alot of businesses. please cosider adding users within the organisation that can comment etc on a free account & limit functionality to them
What problems is the product solving and how is that benefiting you?
Internal processes eg invoice approval for finance - love the attachments & comments on this.
Rego reminders on vehicles - automatic emails when vehicles due for expiration
Rego reminders on vehicles - automatic emails when vehicles due for expiration
Smartsheet brings working with data within everyone's reach.
What do you like best about the product?
Smartsheet is not only powerful but intuitive - long time Excel users would definitely have an advantage in understanding the basic capabilities of the platform, but even those with basic to intermediate understanding of logarithms and programming logic would find that this tool breaks the barriers that usually hold people back from working with data.
Smartsheet is not just an online Excel-type of platform - its templates allow for users to create multiple reports, dashboards, and trackers that would suit almost any professional and/or business owner, regardless of the size of the company. Automation is also made simple and is no longer a word to fear among its users.
The online Smartsheet community is also very straightforward and comprehensive - there wouldn't be a need for people to sift through help sites that end up offering third-party software or solutions that aren't relevant. Real users share real solutions, and that's what matters when creating an online help community.
Lastly, Smartsheet listens to its users and subscribers, building on ideas and suggestions. Not all are captured with each update, but the transformation from how it was in 2017 (when I first used it) to where it is today in 2023 is astonishing.
Smartsheet is not just an online Excel-type of platform - its templates allow for users to create multiple reports, dashboards, and trackers that would suit almost any professional and/or business owner, regardless of the size of the company. Automation is also made simple and is no longer a word to fear among its users.
The online Smartsheet community is also very straightforward and comprehensive - there wouldn't be a need for people to sift through help sites that end up offering third-party software or solutions that aren't relevant. Real users share real solutions, and that's what matters when creating an online help community.
Lastly, Smartsheet listens to its users and subscribers, building on ideas and suggestions. Not all are captured with each update, but the transformation from how it was in 2017 (when I first used it) to where it is today in 2023 is astonishing.
What do you dislike about the product?
The biggest difficulty in using Smartsheet is the stigma around most decision makers being used to Excel. As such, encouraging Smartsheet in the workplace, or even using Smartsheet in presentations (i.e. sharing these with stakeholders) usually involve exporting the presentation to PDF and/or XLSX (which, thankfully, Smartsheet is capable of).
There also are limitations for advanced Excel users who migrate to Smartsheet, such as VLOOKUPs as the methodology is different in the platform. Other logarithms will also need to be learned, so a learning curve is expected (i.e. not recommended for people who want a plug-and-play, out-of-the-box solution).
Lastly, real-time syncing between the browser version and desktop app seems to be a work in progress. The desktop app is relatively new, so there is an expectation that this will improve in the near future.
There also are limitations for advanced Excel users who migrate to Smartsheet, such as VLOOKUPs as the methodology is different in the platform. Other logarithms will also need to be learned, so a learning curve is expected (i.e. not recommended for people who want a plug-and-play, out-of-the-box solution).
Lastly, real-time syncing between the browser version and desktop app seems to be a work in progress. The desktop app is relatively new, so there is an expectation that this will improve in the near future.
What problems is the product solving and how is that benefiting you?
Data capture and tracking - even more so analysis and visualization - are problems that exist in my role and industry. Professionals typically take reporting for granted due to its manual nature and, consequently, the time related tasks consume. With Smartsheet, data is not just fully captured, but it inspires users to think of other data points that may be analyzed for future reference and strategy-building.
Manual triggers and data manipulation also poses a problem as this type of approach sacrifices data integrity and leads to tasks slipping through the cracks. Automation, as a solution, used to be limited to companies with resources to partner with solutions companies and/or employ their own engineers to do so. Smartsheet was able to bridge this gap, even at least for the recurring and common tasks, by making automation simple and intuitive, i.e. designed for non-IT professionals. As such, data has always been ready in real time and can be presented with full confidence due to its accuracy.
Manual triggers and data manipulation also poses a problem as this type of approach sacrifices data integrity and leads to tasks slipping through the cracks. Automation, as a solution, used to be limited to companies with resources to partner with solutions companies and/or employ their own engineers to do so. Smartsheet was able to bridge this gap, even at least for the recurring and common tasks, by making automation simple and intuitive, i.e. designed for non-IT professionals. As such, data has always been ready in real time and can be presented with full confidence due to its accuracy.
Scalable and efficient
What do you like best about the product?
Smartsheet is intuitive enough for our non technical users to make use of what they need while still having the complex backend reporting capabilities that management require to inform their decision making.
What do you dislike about the product?
It doesn't seems to allow for sharing resource views between even licensed users. Each user must figigure their own resource view which seems redundant when the design has already been done by other users.
What problems is the product solving and how is that benefiting you?
We can have hundreds of projects with pipelines out to 2 years or more so resource planning out that far along with the flexibility to adjust project timelines easily when materials are delayed or other circumstances dictate means the production line can be kept at capacity far more easily than our previous experience. In fact our previous system could never have kept up with the new demands.
Easy to use. Collaborative. Transparent
What do you like best about the product?
Easy to use. Engages team members. Actions and accountabilities are easy to track. Templates are wide and varied, with everything I need to keep my projects on track.
What do you dislike about the product?
People still don't know about it even though I've used it for quite a few years now. More visibility in Australia, in the manufacturing sector would increase users and make it easier to onboard my clients into the platform.
What problems is the product solving and how is that benefiting you?
Keeps progress visible and workflows automated, individual and team accountability, client engagement and involvement. Helps me track progress and keep everything in one place.
My experience using Smartsheet for 8 years
What do you like best about the product?
Very intuitive user interface that makes it very easy to use the software; also a very dynamic development and R&D team that consistently improves on the features
What do you dislike about the product?
Desire for Enhanced Control: Need the Ability to Specify Sender's Email in Automated Messages. Currently, there is no way to change the sender's email, not desirable.
What problems is the product solving and how is that benefiting you?
Smartsheet bridges the gaps of business processes that needs to be automated (i.e. online, paperless reviews and approvales) that are not covered by other business systems such as ERP
Excellent online based database with advanced access controls
What do you like best about the product?
Smartsheet has a fantastic and simple user interface whilst still providing a huge amount of functionality meaning it can most likely achieve the results your organisation is looking for.
What do you dislike about the product?
There only limitation I have discovered so far is with formatting cells, where the entire column needs to remain consistent - fine for single table structures but not ideal when multiple tables need to be placed on the one smartsheet.
What problems is the product solving and how is that benefiting you?
All project reporting is now completed and stored on the one system enabling quick and easy access for senior management to review each month. Dashboards are also used to quickly summarise and highlight the most important pices streamlining the review process and saving everyone time.
WORK'S REALLY WELL . wISH I HAD IT EARLY
What do you like best about the product?
HOW EASY IT IS TO USE .vERY QUICK AND SIMPLE ASWELL . eVERY TIME I FORGET MY PASSWORD I CAN EASLIY GET BACK IN WHERE AS IN THE PAST WITH OTHER DEVICES IT WAS A STRUGGLE TO GET BACK IN.
What do you dislike about the product?
ABSOUTELY NOTHING . tHERE IS NOT ONE BAD THING OR ONE NEGATIVE THING I CAN SAY ABOUT sMARTSHEET . i HAVE NEVER HAD A ISSUE OR ANY PROBLEMS WHILE USING IT . SO FAR SO GOOD .
What problems is the product solving and how is that benefiting you?
iT HELPS ME SEARCH UP PALLETS THAT ARE ALWAYS MISSING . a GREAT TOOL TO HAVE ON SMARTSHEET IT TELLS ME IF MY PALLETS ARE ON SITE OR AT OUR DEPORT READY FOR SHIPMENT
A great collaboration system for both our internal business and with clients
What do you like best about the product?
Smartsheet is great in that we can share sheets and workspaces with our clients and we can all contribute to the one document. We use smartsheet to track project Risks, Actions, Issues and Decisions with our customers and everyone can populate the sheet. We also use the high level timelines and dashboards to display project status and budgets.
Internally I use smartsheet to track my to-do list and trigger off reminders to myself to ensure that I am getting tasks done on time, or I also use the form functionality to capture attendance of events we are hosting internally. (eg registration, dietary requirements).
Internally I use smartsheet to track my to-do list and trigger off reminders to myself to ensure that I am getting tasks done on time, or I also use the form functionality to capture attendance of events we are hosting internally. (eg registration, dietary requirements).
What do you dislike about the product?
I wish Smartsheet would link directly to Autotask. We use Autotask for our internally timesheeting and billing, and it would be awesome to pull this data directly.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping us to manage the full project with our clients. We are able to track risks and actions much better and bring these into our daily / weekly standups to action. I also find using Smartsheet for my to-do lists is helping me manage my own work.
Great Tool for Customer Engagements
What do you like best about the product?
Formulas work similar to excel. Single pane view for internal and external contacts providing all users with the most up to date information. Pre-defined templates give you a good jump start. Easy to use functionality and integration with forms makes this my preferred collaboration tool for groups.
What do you dislike about the product?
Limited chart and layout options in the dashboard. Reporting feature pulls formatting from sheet and can't be customised.
What problems is the product solving and how is that benefiting you?
Smartsheet has allowed me to create a framework for my customer health reviews. The master template is shared with my colleaues making it easier for them use it. It has also improved my customer enagagements becasue external contacts don't require a Smartsheet license to colloborate on shared content.
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