Smartsheet
SmartsheetExternal reviews
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Dynamic But Cost Inefficient
What do you like best about the product?
I like the layout design. It's very accessible and easy to navigate. This especially becomes prudent when onboarding new team members, as the ease of implementation allows the onboarding process to move more efficiently. Our team uses it to build out schedules, forms, simple databases to track information on our students, and lists to track previous, current, and future class sessions.
What do you dislike about the product?
The biggest downside of the Smartsheet platform is the cost. While the multi-function integration is great, the price has risen to a point where our organization is getting priced out for business/enterprise use. We also don't have enough integration into Microsoft Outlook to effectively assign tasks to individuals that will then appear in their calendar and/or automate reminders.
What problems is the product solving and how is that benefiting you?
It helps solve content management and storage as we have an online platform that is accessible via different devices to collaborate and/or reference commonly shared information
Excellent Organizer
What do you like best about the product?
I use Smartsheet daily for my job to log and keep information about hundreds of customers and orders they have placed. Smartsheet has provided a way for my team to integrate remote employees by being acting as a share point of information. I enjoy how easy and functional the worksheets are. Inputting information and attaching documents on Smartsheet has been the most efficient way I have ever tracked and logged information.
What do you dislike about the product?
There is nothing I dislike about Smartsheet, it helps me stay productive and organized.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving the problem of having scattered information amongst a team of employees. It has benefited me by providing access to new information or updates on clients and orders. It has been extremely beneficial to have a share point for my team to ensure everyone is fully up to date. to an order my colleagues to have access to any new information that has come in on a client's order. It creates a collaborative way to share important information.
Quality Tickets
What do you like best about the product?
What I like most about Smartsheet is its flexibility. It combines the structure of spreadsheets with powerful project management features, so I can customize workflows exactly the way I need them. The collaboration tools are excellent — team members can update tasks in real time, attach documents, and leave comments directly in the sheet, which reduces the need for endless email chains. I also appreciate the automation features, like reminders and approval workflows, which save time and ensure nothing slips through the cracks. The dashboards and reporting give me clear visibility into project progress, making it easy to track performance and share updates with stakeholders.
What do you dislike about the product?
While Smartsheet is very powerful, it can feel overwhelming at first because of the wide range of features and settings. The learning curve is steeper compared to simpler project management tools, especially for new users who are not used to working with formulas or spreadsheet-style layouts. Some advanced features, like premium add-ons (e.g., resource management or advanced reporting), come at an additional cost, which can be limiting for smaller teams. Also, when sheets get very large, performance can slow down a bit.
What problems is the product solving and how is that benefiting you?
We received several Quality tickets, and Smartsheet provided a very efficient way to manage them. It allowed us to track progress, assign and involve the relevant departments, add comments for clarity, and ensure proper follow-up. The platform also made it easy to share updates with the team, keeping everyone aligned and informed.
Very Helpful
What do you like best about the product?
The ability to adapt to just about any facet of our business.
What do you dislike about the product?
I would love to have the tab feature that Excel has to be able to have multiple tabs on one sheet.
What problems is the product solving and how is that benefiting you?
Smartsheet eliminated the need to have a separate software for out purchase request and purchase tracking. It allows us to easily make information usable by being able to share it to multiple employees.
Smartsheet is invaluable for consolidating large amounts of data
What do you like best about the product?
Smartsheet is powerful and it help to remove the manual actions inherent in using tools like standalone excel files. It consolidates large amounts of data and enables multiple people to work simultaneously on multiple sheets at the same time
What do you dislike about the product?
Some of the interactive actions that need to be done on a sheet are not very user-friendly or obvious
What problems is the product solving and how is that benefiting you?
removing the need to maintain multiple excel files on personal machines
Effective and intuitive Demand and Project management Tool
What do you like best about the product?
SmartSheet stands out as a powerful yet intuitive platform that transforms how teams manage IT demand and projects. Its ease of use is one of its most compelling features—users can quickly create dynamic sheets, dashboards, and workflows without needing advanced technical skills. The interface is clean and familiar, making onboarding smooth for both technical and non-technical users.
In terms of efficiency, SmartSheet significantly boosts productivity by centralizing project tracking, resource allocation, and demand intake. IT teams can easily prioritize requests, monitor progress, and align deliverables with business goals, reducing manual follow-ups and ensure that nothing falls through the cracks.
SmartSheet also excels in team collaboration. With shared sheets, comments and assigned tasks, cross-functional teams stay aligned and informed. Everyone—from business stakeholders to developers—can contribute and stay updated in one unified workspace.
Whether you're managing a complex IT portfolio or coordinating across departments, SmartSheet provides the flexibility and control needed to deliver results faster and smarter.
In terms of efficiency, SmartSheet significantly boosts productivity by centralizing project tracking, resource allocation, and demand intake. IT teams can easily prioritize requests, monitor progress, and align deliverables with business goals, reducing manual follow-ups and ensure that nothing falls through the cracks.
SmartSheet also excels in team collaboration. With shared sheets, comments and assigned tasks, cross-functional teams stay aligned and informed. Everyone—from business stakeholders to developers—can contribute and stay updated in one unified workspace.
Whether you're managing a complex IT portfolio or coordinating across departments, SmartSheet provides the flexibility and control needed to deliver results faster and smarter.
What do you dislike about the product?
Some integrations with other systems like ticket management systems require ad-hoc development efforts. Lacks of resource management tools.
What problems is the product solving and how is that benefiting you?
Demand and Project management tracking and reporting, multi-teams collaboration
Great tool for Project management, but company sometimes too complicated
What do you like best about the product?
very flexible. User can adjust according to their needs
What do you dislike about the product?
Company not flexible,
Development too much focused on AI
Development too much focused on AI
What problems is the product solving and how is that benefiting you?
support of more complex projects
A good tool to start with
What do you like best about the product?
Project management template is ready to use. Smartsheet is easy to implement for our local production heads. Community is very active and helpful. I like the way Smartsheet people provide support and improvement for user request.
What do you dislike about the product?
Sometime it takes longer time for refresh and preview esp. resource view or workload tracking.
What problems is the product solving and how is that benefiting you?
Activity planning, project management planning, Cloud database for employee information
Easy to use and learn
What do you like best about the product?
Smartsheet is designed similar to Excel spreadsheet. I work with Excel daily. Therefore, I feel comfortable to understand the logics/functions used in Smartsheet and cell–row interactions largely mirror Excel’s. Again, it's so similar to Excel that I learn how to use it quickly.
Also, Smartsheet adds some helpful features: conditional formatting to color-code or highlight cells and rows when criteria are met, built-in dropdowns for controlled selections, and cross-sheet cell linking so I can pull everything I need into one place for review and action.
Also, Smartsheet adds some helpful features: conditional formatting to color-code or highlight cells and rows when criteria are met, built-in dropdowns for controlled selections, and cross-sheet cell linking so I can pull everything I need into one place for review and action.
What do you dislike about the product?
I once had to build a survey in Smartsheet. It was great for capturing responses and tabulating them, no problem there. But the form builder felt pretty limited. Simple forms are easy, but when I tried to create something more complex—like letting respondents enter multiple products and prices in a little table with some conditional logic—I hit a wall. There wasn’t a native way to do multi-row inputs or more advanced branching, so I had to simplify the form.
What problems is the product solving and how is that benefiting you?
I oversee data team's work across multiple projects, and each one has its own Smartsheet that the PM updates. I can't go through every Smartsheet to pick up information related to data side. It will take a lot of time. So, I built a roll-up Smartsheet that links key cells from all of them. Now when a PM updates something, it pops up in one place and I can spot requests or urgent data tasks immediately. It’s saved me a ton of clicks and cut down on misses.
Practical, Flexible, and Mostly Seamless
What do you like best about the product?
I use Smartsheet daily to track tasks, plan events, and send out surveys. One of its biggest strengths is its ease of use - the spreadsheet-style interface feels familiar, yet it’s packed with powerful features that go far beyond Excel. I appreciate how versatile it is: whether I’m coordinating logistics, managing timelines, or collecting feedback through forms.
The automation tools are a huge time-saver. I’ve set up alerts, reminders, and conditional workflows that reduce manual follow-up and keep projects moving. The survey functionality is solid - forms are easy to build and customize, and responses feed directly into sheets for quick analysis. I’ve used this for event RSVPs, internal feedback, and even scoring project proposals.
Collaboration is another plus. Real-time updates and comments make it easy to work with colleagues across locations, and the ability to share sheets with different permission levels helps maintain control. The dashboards and reporting features are visually appealing and useful for summarizing progress at a glance.
The automation tools are a huge time-saver. I’ve set up alerts, reminders, and conditional workflows that reduce manual follow-up and keep projects moving. The survey functionality is solid - forms are easy to build and customize, and responses feed directly into sheets for quick analysis. I’ve used this for event RSVPs, internal feedback, and even scoring project proposals.
Collaboration is another plus. Real-time updates and comments make it easy to work with colleagues across locations, and the ability to share sheets with different permission levels helps maintain control. The dashboards and reporting features are visually appealing and useful for summarizing progress at a glance.
What do you dislike about the product?
The learning curve for advanced features like cross-sheet formulas or resource management can be steep, and some integrations (especially with external survey tools or calendars) require extra setup. While mobile access is available, the experience isn’t quite as smooth as desktop.
What problems is the product solving and how is that benefiting you?
Smartsheet forms feed directly into sheets, making data collection and analysis seamless.
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