Smartsheet
SmartsheetExternal reviews
10,017 reviews
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A Powerful Platform for Work Management and Collaboration
What do you like best about the product?
Built-in automation lets users trigger alerts, reminders, and workflows based on conditions—no coding required. Integrations with tools like Microsoft Teams, Slack, Salesforce, and Jira extend its functionality even further.
What do you dislike about the product?
While the interface is familiar, advanced features like formulas, automations, and dashboards may require training to master.
What problems is the product solving and how is that benefiting you?
It provides one shared, cloud-based platform where everyone can see project timelines, status updates, and responsibilities in real time. Dashboards and reports give leadership instant visibility into progress without chasing updates.
Great for manufacturing
What do you like best about the product?
The ease of use for the most part. I also appreciate the ability to have multiple sheets within the workplace to be able to reference different parameters and information for our company.
What do you dislike about the product?
Slow to load. I'm also limited on my knowledge of formulas within Smartsheet so I wish there was a way to just have the formula created for me.
What problems is the product solving and how is that benefiting you?
Project management, parameters for production, inventories, etc.
A Versatile and Powerful Solution for Project Management
What do you like best about the product?
It is the combination of flexibility and automation. It offers the freedom to structure projects like a spreadsheet, but with much more robust features — such as automatic alerts, custom forms, dynamic reports, and visual dashboards.
What do you dislike about the product?
What I like least about Smartsheet is that, despite being very powerful, some advanced features require a steeper learning curve. For those who are just starting or coming from simpler tools, it may take some time to understand how to set up automations, dynamic reports, or detailed permissions.
What problems is the product solving and how is that benefiting you?
Smartsheet allows me to automate repetitive tasks, such as sending alerts, status updates, and approvals. This has reduced the time spent on manual processes and minimized operational errors. With just a few clicks, I can set up workflows that previously required multiple steps and involved different tools.
Smartsheet is powerful, but it could improve by increasing the cell limit.
What do you like best about the product?
What I like best about Smartsheet is how it streamlines our procurement workflows. It’s great for real-time collaboration, automating approvals, and tracking requests—all while aligning with Company's policies. It saves time and keeps everything transparent.
Flexibility across teams: Whether I’m working with commodity managers, buyers, or CPMS, Smartsheet adapts to different roles and needs. It’s become our go-to platform for everything from training sessions to escalation tracking.
Visibility and tracking: Dashboards and dynamic views give me instant insight into request statuses, ownership, and bottlenecks. It’s especially helpful when managing vendor onboarding or tracking policy compliance.
Workflow automation: From vendor master requests to payment term exceptions, Smartsheet automates status changes, approvals, and notifications, which saves time and reduces manual errors.
Flexibility across teams: Whether I’m working with commodity managers, buyers, or CPMS, Smartsheet adapts to different roles and needs. It’s become our go-to platform for everything from training sessions to escalation tracking.
Visibility and tracking: Dashboards and dynamic views give me instant insight into request statuses, ownership, and bottlenecks. It’s especially helpful when managing vendor onboarding or tracking policy compliance.
Workflow automation: From vendor master requests to payment term exceptions, Smartsheet automates status changes, approvals, and notifications, which saves time and reduces manual errors.
What do you dislike about the product?
There are a few areas where improvements could be made. For example, it would be helpful if Smartsheet allowed for multiple line requests when entering purchase orders, as this feature is currently missing. Additionally, I have encountered issues when using multiple workflows, as they can sometimes conflict with each other and cause problems with automation triggers. Another limitation is the 500,000 cell cap, which restricts the platform's usefulness for large-scale data reporting.
What problems is the product solving and how is that benefiting you?
Smartsheet helps solve key challenges in procurement project management by streamlining workflows, improving visibility, and reducing manual effort. For me, it’s been a game-changer in managing vendor setups, GR requests, and milestone tracking. I can automate approvals, monitor progress in real time, and collaborate across teams—all in one place. It’s made my work faster, more organized, and easier to report on.
Intuitive Tool for Non-Project Managers
What do you like best about the product?
I find Smartsheet to be a great tool for tracking project details and monitoring progress. It is intuitive, making it easy for me to use even without a project management background. The vast resources available helped me learn quickly. I particularly enjoy the project tracking and budgeting features, which are essential for my work. The ability to keep everything visual and transparent with my team members enhances collaboration.
What do you dislike about the product?
nothing I can think of right now
What problems is the product solving and how is that benefiting you?
I use the product to track project plans, monitor progress, and manage budgeting, making it intuitive even without project management experience and ensuring transparency with team members.
Smartsheet helps prioritize organization and execution
What do you like best about the product?
Smartsheet is an excellent tool for project management. In the AEC industry, we work with many consultants and manage a large volume of documents, and Smartsheet provides a central hub to organize, track, and collaborate efficiently.
What do you dislike about the product?
Smartsheet can feel cumbersome when managing large design teams and complex document sets. Tracking drawing revisions, consultant updates, and RFIs is not always seamless, and setting up sheets for AEC workflows often requires extra customization to fit the way architects coordinate projects.
What problems is the product solving and how is that benefiting you?
Smartsheet helps centralize project schedules, consultant coordination, and document tracking in one place. For architecture projects, this reduces email chains, keeps everyone aligned on deadlines and deliverables, and improves visibility for clients and team members, ultimately saving time and reducing errors.
Good features for the cost
What do you like best about the product?
Generally good for collecting data in form of surveys. Relatively easy to filter required information and build charts off of data.
What do you dislike about the product?
It is not easy to copy or manipulate data. For example, if I filter a selection of data and want to put it into excel, or even just download all the data into excel, this is often not doable.
What problems is the product solving and how is that benefiting you?
General data collection and aggregation.
Successes of Smartsheet
What do you like best about the product?
I like that different team members can collaborate in real time and give updates globally
What do you dislike about the product?
It falls short at times with ease of use at times where different sheets from different users can work together.
What problems is the product solving and how is that benefiting you?
bringing multiple parts of the business together and having our data complied in one area for a source of truth regarding open positions.
Smartsheet for Project Management
What do you like best about the product?
Automation in the form of notification and reports. Also, real-time collaboration with features for adding comments and adding files directly to tasks.
What do you dislike about the product?
Multiple tabs not available on the same sheet.
What problems is the product solving and how is that benefiting you?
By automating repetitive tasks like notifications and reports it allows us to focus on more strategic work.
It has been great
What do you like best about the product?
I like that Smartsheet makes it easy to organize work and keep track of tasks. It helps me see everything in one place and stay on top of deadlines
What do you dislike about the product?
Sometimes it can be a little slow when there are many rows or big projects. But overall, it’s still helpful for organizing work.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me keep track of tasks and projects in one place. It makes it easier to stay organized, meet deadlines, and work with my team more smoothly.
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