Smartsheet
SmartsheetExternal reviews
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Smartsheet: A Game-Changer for Law Firm Operations
What do you like best about the product?
Smartsheet completely changed that. It allows us to build customized dashboards, automate repetitive tasks, and track performance metrics in real time — all in one central, organized place. I can instantly see the status of every project, monitor KPIs across departments, and ensure nothing slips through the cracks. The transparency and visibility it provides have improved both efficiency and communication firm-wide.
The ability to create automations and reminders has drastically reduced missed deadlines and manual follow-ups. Templates for onboarding, case tracking, and marketing initiatives have made our internal processes faster and more consistent. Plus, the integration options (especially with our CRM and document management systems) make Smartsheet even more powerful for law firm operations.
The ability to create automations and reminders has drastically reduced missed deadlines and manual follow-ups. Templates for onboarding, case tracking, and marketing initiatives have made our internal processes faster and more consistent. Plus, the integration options (especially with our CRM and document management systems) make Smartsheet even more powerful for law firm operations.
What do you dislike about the product?
I have not yet found anything that I dislike about Smartsheet. It has been very easy to navigate and use.
What problems is the product solving and how is that benefiting you?
It is helping us to monitor tasks and project workflow. Keeps up with deadlines and allows our team to work more collaboratively.
Amazing software capabale of many things
What do you like best about the product?
I think my favorite thing about smartsheet is how collaborative it is. I also love that you can attach files right into the document
What do you dislike about the product?
Sometimes I feel as though there are too many features that I don't know how to use
What problems is the product solving and how is that benefiting you?
Smartsheet helps me keep track of project like no other software can
Good for people who need spreadsheet features and simultaneous access
What do you like best about the product?
I truly value the way everyone can access and work together on spreadsheets in real time. This feature has significantly improved the efficiency and smoothness of our workflow.
What do you dislike about the product?
When working with large amounts of data, loading and saving can take longer than anticipated. In contrast to Google Docs, changes made by other users are not visible in real time—you have to refresh the page to see updates. Additionally, the editing and filtering tools could be more user-friendly.
What problems is the product solving and how is that benefiting you?
Communication about work progress and keeping other departments updated are important aspects to consider.
Useful and Intuitive
What do you like best about the product?
I appreciate the automations and the ease of collaborating with others—it truly makes a significant impact on my daily work interactions and supports some of our organization’s most efficient processes.
What do you dislike about the product?
I wish I could stay logged in for a longer period, so I wouldn't have to log in every time I open the site.
What problems is the product solving and how is that benefiting you?
This tool helps us communicate and keep track of changes in our data, acting both as a messenger and a tracker so we can review past updates when needed.
Functional and robust
What do you like best about the product?
I appreciate that it offers multiple features to improve the organizational process.
What do you dislike about the product?
It is not as user-friendly as I would like, and using all of its features can require more extensive training.
What problems is the product solving and how is that benefiting you?
I can easily receive submissions from clients and efficiently organize information from multiple clients.
Smartsheet is a great versatile product that can be utilized across many departments.
What do you like best about the product?
I appreciate how customizable it is. The AI chart creation feature is something I really enjoy, as it allows us to easily add visualizations to our dashboard. This makes updating stakeholders much simpler. In our organization, we use it every day for more than just project management; we rely on it for creating forms, tracking transportation schedules, and managing approvals for purchases and inventory. Although the initial implementation and integration were slow, once each department learned about everything Smartsheet can do, it quickly became our preferred tool for fast and straightforward solutions—tasks that previously would have required help from our IT department or other software.
What do you dislike about the product?
I do not like the new payment model that has recently been established. What once did not require a paid license now does; however, the per-license cost has also decreased.
What problems is the product solving and how is that benefiting you?
Managing multiple projects at one time and keeping everyone informed of the status of projects, along with the ability to provide quick updates to the larger team.
Organized listing of tasks
What do you like best about the product?
its well laid out. easy to use. reminds me of excel which is a good transition.
What do you dislike about the product?
it doesnt have inherent color schematics that are easy to use.
What problems is the product solving and how is that benefiting you?
it provides ease of sharing timeline and tasks amongst fellow coworkers.
cloud-based platform that helps manage projects, track progress, collaborate with teams real time.
What do you like best about the product?
Easy to use with a familiar spreadsheet-style interface
Enables real-time collaboration and task tracking and easily implemented
Offers automation for reminders, approvals, and workflows
Integrates with Microsoft 365, Google Workspace
Can be used in real time and everyday
Provides clear project visibility through dashboards and reports
Enables real-time collaboration and task tracking and easily implemented
Offers automation for reminders, approvals, and workflows
Integrates with Microsoft 365, Google Workspace
Can be used in real time and everyday
Provides clear project visibility through dashboards and reports
What do you dislike about the product?
Can be expensive for small teams or individual users
Requires some learning time for advanced features,
Limited offline functionality
Complex projects may become difficult to manage in large sheets
Reporting features can be less flexible compared to specialized BI tools
Customer support is difficult to use as not in real time
Requires some learning time for advanced features,
Limited offline functionality
Complex projects may become difficult to manage in large sheets
Reporting features can be less flexible compared to specialized BI tools
Customer support is difficult to use as not in real time
What problems is the product solving and how is that benefiting you?
Smartsheet helps in project organization, communication, and workflow tracking.
It helps teams:
Stay aligned by keeping all tasks, files, and updates in one place
Eliminate confusion caused by scattered emails or spreadsheets
Automate routine tasks like approvals and reminders
Monitor deadlines and progress through visual dashboards
These benefits make work more efficient, reduce delays, and give one a clear view of what’s happening in every project—helping one make faster, smarter decisions.
It helps teams:
Stay aligned by keeping all tasks, files, and updates in one place
Eliminate confusion caused by scattered emails or spreadsheets
Automate routine tasks like approvals and reminders
Monitor deadlines and progress through visual dashboards
These benefits make work more efficient, reduce delays, and give one a clear view of what’s happening in every project—helping one make faster, smarter decisions.
It makes your work easier
What do you like best about the product?
This is a powerful tool for organizations seeking a collaborative, flexible, and scalable platform for managing work. While it may lack some of the advanced scheduling tools of specialized PM software like Microsoft Project, its ease of use, integration capabilities, and automation features make it a compelling solution for a wide range of use cases—from small teams to enterprise-scale operations.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
Ideal for: Teams looking for a bridge between traditional spreadsheets and fully-featured project management systems, especially where collaboration and real-time updates are critical.
What do you dislike about the product?
* Some standard usability features (e.g. multi‑select rows or cells, adjusting row height, copying column metadata uniformly) are missing or limited.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
* Smartsheet’s formula capabilities are less rich than Excel in some respects, especially with complex formulas, multi‑sheet relational operations, advanced conditional formatting etc.
What problems is the product solving and how is that benefiting you?
One of Smartsheet's standout features is its intuitive, spreadsheet-style layout. For teams already accustomed to using Excel or Google Sheets, the learning curve is minimal. This familiarity helps new users get up to speed quickly without the need for extensive training.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet’s automation capabilities allow users to create workflows for approvals, alerts, reminders, and updates without writing a single line of code. These automations reduce manual follow-ups and keep projects moving forward.
Smartsheet is brilliant
What do you like best about the product?
Smartsheet helps multiple people from different teams work on the same spreadsheet seamlessly. The live updates allow changes to be made in real time which improves speed in which tasks can be completed, and we never have issues when two people work on the sheet at the same time. The fact you can copy and paste information easily from excel into Smartsheet is great. It is also easy to implement and create a sheet.
What do you dislike about the product?
The only issue I can think of is that it is sometimes difficult to C+P data from one wroksheet into another. It does not paste easily.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for workflows for our warehouse team for picking and packing outbound orders and notifications on inbound orders. We also Smartsheet for inventory management.
Smartsheet allows for clearer visibility on workflows e.g. which order is next to be picked. It also solves problems that we have with antiquated ERP systems.
Smartsheet allows for clearer visibility on workflows e.g. which order is next to be picked. It also solves problems that we have with antiquated ERP systems.
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