Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
    0
  • 1
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

10,017 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Sekarsam N.

Smartsheet Review

  • May 04, 2025
  • Review provided by G2

What do you like best about the product?
It's easy to track tasks, assign work, and see real-time updates—all in one place.
What do you dislike about the product?
Someti.e it takes time to refresh, especially when working with large sheets or many users.
What problems is the product solving and how is that benefiting you?
It makes tracking work easier and helps the team stay on the same page.


    Sarthak K.

One Software for All Management Needs

  • April 30, 2025
  • Review provided by G2

What do you like best about the product?
Earlier, I used to subscribe to multiple online software for different tasks like Workamajig for time entry, Basecamp for task management. But since last year, I have been using Smartsheet, and I must say that it solves the purpose. Now, I do use it for all my needs.
What do you dislike about the product?
The only thing I don't like about Smartsheet is the User Interface. For example, I'm someone who has been habituated to using Basecamp for Task management. If I compare Basecamp to Smartsheet, it offers a much minimal, clean and intuitive User Interface.
What problems is the product solving and how is that benefiting you?
Earlier I had to subscribe to different online tools for different purposes like Basecamp for project management, Quickbooks for time input and many more. But for the past year, I have been efficiently using Smartsheet for all such things and I must say that it solves the problem and serves its purpose.


    Accounting

Hidden Gem

  • April 30, 2025
  • Review provided by G2

What do you like best about the product?
Smartsheet keeps me organized and efficient in my work as a Supervisor managing financial data. It allows search options and automation that I never experienced before. Automation is the upside for me.
What do you dislike about the product?
Financial data tends to add up in the tens of thousands pretty quickly, smartsheet only allows up to 20,000 rows on one sheet. After it reaches this limit, additional data is forbidden and also any automation stops working. It's a pain to have to move data or create new sheets for the same thing. One sheet would last us no longer than 3 months.
What problems is the product solving and how is that benefiting you?
Organization and communications being sent to appropriate parties via the smartsheet. It also keeps track and history


    Justin H.

We finally have an user-friendly tool that allows us to manage our process.

  • April 29, 2025
  • Review provided by G2

What do you like best about the product?
We really like the flexibility and ease of use in the tool. It was easy to onboard everyone in he company, from Operations to the C-Suite.
What do you dislike about the product?
our only disappointment was the amount of user licensees that come with the initial package.
What problems is the product solving and how is that benefiting you?
It is solving the problem of transparency among team members during any given project.


    Srishti T.

Smartsheet- for easy management of work

  • April 29, 2025
  • Review provided by G2

What do you like best about the product?
The most helpful thing about Smartsheet is that working is now more organized and easy to understand. it has more features than a normal spreadsheet, like adding tasks, task assignment between team members, setting deadlines, etc. It helps in giving a clear view of the progress made in the project. Also, features like writing comments and making updates directly to the sheet make working more efficient.
What do you dislike about the product?
It is a great tool, there is not much I dislike about the working. Although it sometimes slows down when opening the large sheet. It also takes some time to learn to use it for new team members. The mobile app is good but not as easy to use as the web version.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage problems like establishing communication between team members and setting and meeting the deadlines. It helps us manage all projects in one place, saving time and resources. It has reduced the need for long meetings and endless email chains. We also use it for planning events, resource management, etc.


    DonatasSinkevicius

Automation simplifies manual tasks and facilitates team communication

  • April 25, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Smartsheet for project management. We create plans for our projects using it.

What is most valuable?

There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.

What needs improvement?

Currently, I feel that Smartsheet fulfills all my needs. However, I need to investigate more about the product to identify specific areas for improvement.

For how long have I used the solution?

I have been familiar with Smartsheet for two years.

What do I think about the stability of the solution?

I haven't faced any issues with stability so far. I would rate it as a ten out of ten.

What do I think about the scalability of the solution?

Smartsheet is pretty flexible and scalable. I would rate its scalability as eight, acknowledging that I may not be using all its capabilities and not fully aware of possible integrations with other tools or services.

How was the initial setup?

The setup is quite easy. Smartsheet works on the website, and I'm not certain about a desktop version.

What about the implementation team?

One person is enough to handle the installation.

What was our ROI?

Smartsheet saves time for both me and my team. Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet. The savings are approximately around thirty to forty percent.

What's my experience with pricing, setup cost, and licensing?

Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.

What other advice do I have?

I didn't notice any AI integration, perhaps because I haven't needed it for my use case. However, the ability to automatically create tasks and project timelines could be useful. Rating: 9.


    Sarah Z.

Intuitive Automation for Streamlining Business

  • April 25, 2025
  • Review provided by G2

What do you like best about the product?
I enjoy all the different platforms and ways to organize information. I love that I can put all the data in 1 place, but it can transfer to many different reports for various tracking.
What do you dislike about the product?
That formulas cannot be transferred from Excel to Smartsheets. Rewriting the sheets & reports is time consuming and can be difficult to understand.
What problems is the product solving and how is that benefiting you?
We used to have disorganized Project Management and Smartsheets is helping keep accountability. Additionally, it helps with manual, Time-Consuming Processes and data entry by taking a piece of information and dispersing it over multiple reports. It has helped improve operation efficiency.


    Danielle B.

All business owners need Smartsheets!!

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
Smartsheet has streamlined our workflow and heavily increased my team's productivity. I own a busy pool company and I hate having to have things all over the place in multiple systems. Smartsheets has given me a solution that allows me to keep track of everything, all in one place. My employees utilize the system to track their calls, productivity, client info, workday tasks, etc. This allows us to not only keep track of what the team is working on, but also to see what calls have already been made and which tasks have already been completed, saving time and manpower. I love that we are no longer "double dipping" and wasting resources by completing tasks that have already been done. This has been a total gamechanger for our business and I recommend smartsheet for all businesses! There is so much that you can do on the platform and it is worth every bit of the cost.
What do you dislike about the product?
There have been times where I have needed to get in contact with support due to errors with the system. This is a rare occurrence, but I wish that there was a customer support number to call, or even a better chat system, as the current one is useless and you cannot reach anyone if you need help or if there is an issue. That has been the only downside to smartsheet.
What problems is the product solving and how is that benefiting you?
Before using Smartsheet, we had things all over the place. It has been crucial being able to keep track of everything all in one convenient system. In the past, information would get lost or it would be in so many places, it either wouldn't get utilized, or we would waste a lot of time and energy tracking it down. This has been so much more efficient.


    Sports

Using Smartsheet to interact with the NCAA for March Madness

  • April 22, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Smartsheet is that it is accessible for anyone and information can be shared very easily on the platform.
What do you dislike about the product?
What I disliked about Smartsheet was how it could be difficult to add certain collegues to the same sheet.
What problems is the product solving and how is that benefiting you?
Smartsheet is solving the problem of back and forth email. The platform is a one-stop shop for as many users to access information. SmartSheet is very useful for working on projects with large groups.


    Himali D.

Smart`sheet` has you covered!

  • April 22, 2025
  • Review provided by G2

What do you like best about the product?
We started using Smartsheet about 3-4 years ago and have inevitably found solutions to most of our project needs since....

Right from project management to UAT scripts, RACI matrix to granular reporting, brainstorming to dashboard visualizations and more!

Smartsheet empowers its users with full control of the data being shared, provide personalized user experiences and generate efficiencies by elevating team collaboration.

Smartsheet offers a series of integrations and add-ons. This is instrumental to unlock near-real time data updates, task allocations, notifications - all coming together for a faster turnover leading to superior client satisfaction.

Smartsheet community is filled with plethora of information including an active community, global discussions in about 7 languages, HELP documentation and training resources. All the resources are detailed with step-by-step instructions and built-in templates (as applicable) to facilitate faster adaptability and effortless implementation.

Smartsheet is prudently incorporating AI tools that gives them a boost of automation and brain power without requiring the user to leave their `work area`.

I like to call it the "GRID-artichoke" :)
- Peels one astounding leaf after another!
What do you dislike about the product?
Smartsheet is constantly evolving like all other products and do take their user ideas seriously.

So, no dislikes at this stage but maybe a wish list:

- Ability to establish mass links by way of a formula (Many to 1)
- Ability to filter dashboard giving a more interactive experience.
- Ability to hide rows (alternate is locking rows)
- Ability to copy an existing column (with the content / format / properties etc.)
- Ability to copy new fields within Sheet Summary tab.
- Ability for Dynamic fields to open / update in grid format.
- Ability to freeze panes instead of only columns.
What problems is the product solving and how is that benefiting you?
Smartsheet takes many avatars across teams within the organization.
It has been an effective means to:
- Manage projects
- Drive software UATs
- Generate granular reports
- Create dashboards for SLT review
- Task allocation
- Crowdsourcing
- Data Collection
- Various trackers (IT, Integration, Recruiting etc.)