Smartsheet
SmartsheetExternal reviews
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Powerful for project coordination and reporting
What do you like best about the product?
Smartsheet is a great platform for multi-person project coordination, or collaborative projects across teams and organizations, offering a clear structure for managing deadlines, tasks, project plans, attachments, reminders, and automations. Its flexibility and integration options make it a powerful tool for streamlining complex workflows and giving visibility across the whole plan. Learn the date entry keyboard shortcuts, they are a great timesaver.
What do you dislike about the product?
Some plan limitations can be frustrating and limit user adoption for smaller teams with internal users, with recent plan changes biting hard. Formula support can be difficult to find or resolve for non-technical minds. Occasionally, when legacy features are removed, automations can get trapped in old code, leading to quite a protracted journey with customer support to rectify.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of tracking vital, multi-step processes by allowing us to assign sequential numbers to each item and monitor their progress in a structured way. This ensures that nothing falls through the cracks, as tasks can be clearly checked off as they're completed, providing full visibility and accountability across the team.
Smartsheet Experience
What do you like best about the product?
I enjoy the capability to create simple forms/sheets that can later on expand to complex projects/processes.
What do you dislike about the product?
The sheet row/data limitation and the upcharge for features such as data shuttle.
What problems is the product solving and how is that benefiting you?
It's helping to consolidate our data and get our organization off relying on loose excel files that end up being lost in the abyss.
I have been using Smartsheet for almost 20 years. I have seen it grow and change some good some not
What do you like best about the product?
Parent child relationship
per line data storage and communication
workflows
Available anywhere, sharable
per line data storage and communication
workflows
Available anywhere, sharable
What do you dislike about the product?
Poor per cell control like colors fonts and other very standard Excel capabilities
Cost
over simplification of the UI and constant changes ... at a certain point simplification becomes confusing... we're all adults here not in grade school
I want a button and i want a description of the button and a full menu of capabilities to picjk and choose from as I see fit ... not some smartsheet designers next iteration of the UI because that's their Job ... Its a tool I use and I get tired of guessing how to use it because you changed it AGAIN
Cost
over simplification of the UI and constant changes ... at a certain point simplification becomes confusing... we're all adults here not in grade school
I want a button and i want a description of the button and a full menu of capabilities to picjk and choose from as I see fit ... not some smartsheet designers next iteration of the UI because that's their Job ... Its a tool I use and I get tired of guessing how to use it because you changed it AGAIN
What problems is the product solving and how is that benefiting you?
we are a design group ... but NOT digital design or Marketing (which I feel Smartsheet forgets that the world is not actually digital or all about marketing)
Smartsheet allows me to track a portfolio of projects and collaborate with both stakeholders and labor. Smartsheet's ease of use has gone down over the years IMO because of confusing and oversimplified UI. I don't need or want AI or 3rd party integrations forced down my throat or forced into the work styles that Smartsheet thinks everyone needs to be in.
Templates are good ... but see above
Smartsheet allows me to track a portfolio of projects and collaborate with both stakeholders and labor. Smartsheet's ease of use has gone down over the years IMO because of confusing and oversimplified UI. I don't need or want AI or 3rd party integrations forced down my throat or forced into the work styles that Smartsheet thinks everyone needs to be in.
Templates are good ... but see above
Great and keeps getting better
What do you like best about the product?
Smartsheet is not low-code but no-code making it easy for project managers to create their own automations of notifications and requests for updates. Therefore, the project plan can pro-actively notify the project manager of tasks that are nearing risk of becoming past due and those already past due. Likewise, the project plan can push requests for updates to assignees whether they have a Smartsheet license or not. Even where you do not want assignees to see the project plan, they can respond with status updates for their specific assigned tasks. Filters, conditional formatting, the different views (Board, Card, Gantt, Grid, and Calendar), reports, and dashboards enable the project manager and PMO to present data in multiple ways for different audiences without having to re-enter data - it all comes from the same single source. Roll-ups from the project plans to the PMO level for snapshots of progress of all progress is not difficult via dashboards. Harder is getting the individual project managers to temper their creative streaks renaming columns breaking roll-up reports. I use the Jira connector as well for automated creation of JIRA tickets to triage by our Product teams. Synchronous updates are pushed back to our integrated Smartsheet and copied out to individual projects to provide near real-time updates on UAT defect reports.
What do you dislike about the product?
I am not a big fan of the helper columns required in order to see and use Summary fields in formulas.
I wish that the Jira connector passed Comments/Conversations and attachments from Smartsheet to Jira. It currently does not.
Smartsheet seems to follow the SaaS model of continually improving and expanding the product, yet expansion is an upsell, not part of the baseline product. Improvements in the baseline product seem to fall more in the line of adding new formula possibilities. However, I admit that I do not read the details of every new release.
Because of add-on prices, we are looking at Zapier and other options for integrations.
The few times I have used support, it has been underwhelming. Your experience may differ. Instead, Smartsheet has a vibrant community, and people try to help each other there. The answers there tend to be faster and less tedious to get to a solution.
Sometimes the platform is slow to load and times out. When I opened a ticket, I got what seemed to be an auto-response advising me to check the ports, VPN, provide a HAR file, etc. It was working fine the day before and earlier today and now doesn't. It wasn't worth the time to pursue. Shortly thereafter, it was fine. It reminded me of "Have you checked that the computer is plugged in."
I wish that the Jira connector passed Comments/Conversations and attachments from Smartsheet to Jira. It currently does not.
Smartsheet seems to follow the SaaS model of continually improving and expanding the product, yet expansion is an upsell, not part of the baseline product. Improvements in the baseline product seem to fall more in the line of adding new formula possibilities. However, I admit that I do not read the details of every new release.
Because of add-on prices, we are looking at Zapier and other options for integrations.
The few times I have used support, it has been underwhelming. Your experience may differ. Instead, Smartsheet has a vibrant community, and people try to help each other there. The answers there tend to be faster and less tedious to get to a solution.
Sometimes the platform is slow to load and times out. When I opened a ticket, I got what seemed to be an auto-response advising me to check the ports, VPN, provide a HAR file, etc. It was working fine the day before and earlier today and now doesn't. It wasn't worth the time to pursue. Shortly thereafter, it was fine. It reminded me of "Have you checked that the computer is plugged in."
What problems is the product solving and how is that benefiting you?
Smartsheet enables internal and external teams to collaborate on a project with full and real-time visibility into the status of the project.
We use Smartsheet to track projects and installs of our systems
What do you like best about the product?
The ability to have dashboards for all projects, displaying general numbers and colors, helps us ensure projects are on task.
What do you dislike about the product?
Nothing that comes to mind. Smartsheet has what we need to perform our tasks.
What problems is the product solving and how is that benefiting you?
It helps us organize the different projects we are working on and the ability to provide back information to the teams letting them know what we are working on or what we have worked on.
Review SS
What do you like best about the product?
the idea that is able to organize a task for a team
What do you dislike about the product?
That I havent found the right training to learn how to use it
What problems is the product solving and how is that benefiting you?
comunication between deparments
Reliable and highly customizable.
What do you like best about the product?
The API feature allowing us to make a custom order portal which feeds into smartsheets.
What do you dislike about the product?
Multiple people working in a sheet can be hard, updates are not live like they can be on a google sheet or excel, where you can see other people's cursors.
What problems is the product solving and how is that benefiting you?
A custom order health monitoring system which uses the API to pull information about how many orders are currently pending by which sales person.
Effortless Form Creation, Instant Data Access
What do you like best about the product?
I really like the ease of form creation in Smartsheet. I can easily create a form, share the link with techs, and they can fill it out in the field. I have access to their answers in seconds, which is incredibly helpful for keeping our tasks moving.
What do you dislike about the product?
I would like to be able to see the filled out forms in a form format and not just answers in the spreadsheet. The spreadsheets are great but I would also like to see the forms filled out as well.
What problems is the product solving and how is that benefiting you?
Smartsheet helps replace paper forms and keeps our tasks moving. I appreciate the ease of form creation; I can share a form link, and techs fill it out in the field, giving me instant access to their answers.
I fell in love with it once I figured out the ins and outs.
What do you like best about the product?
I love that you can build a database and then build different things from the database. In my line of work, different departments have different needs. But it all revolves a single database so everyone is has access to what they need and everyone can be on the same page. This allows us to build different areas that all connect back to the main data sorce. With the abilty to create a dashboard for a quick overview of whats going on in different parts. It has been a major help to push out business further.
What do you dislike about the product?
Only downside I have ran into, is the time it takes to understand how things can work together. It took a bit of trial and error to really understand the full potienal this software has to offer. But once you understand and know your way around, its next level.
What problems is the product solving and how is that benefiting you?
It allows us to have all of our Fleet vehicle information in one spot. then allows us to build off of that for different departments to make things more efficent and clear for everyone and what their responsabilties are.
Basic Smartsheet User
What do you like best about the product?
Smartsheet has been an invaluable tool for the projects I’ve been working on. I appreciate the ability to set up automated reminders, attach documents directly to rows, and communicate with team members within the sheet itself. The automation features are especially helpful—once a rule is created, it runs on its own. For example, I’ve set up a rule to automatically highlight vacant spots on my sheet, making them easy to spot at a glance.
I also really like the parent/child row structure, which allows me to organize information hierarchically and collapse sections I don’t need to see. This keeps my sheets clean and focused without losing important details.
Smartsheet offers a wide range of features, and I’m excited to continue exploring everything it can do.
I also really like the parent/child row structure, which allows me to organize information hierarchically and collapse sections I don’t need to see. This keeps my sheets clean and focused without losing important details.
Smartsheet offers a wide range of features, and I’m excited to continue exploring everything it can do.
What do you dislike about the product?
One feature I wish Smartsheet had is the ability to use tabs like in Excel. Tabs are incredibly convenient when working on related components of a project that don’t necessarily need to live in the main sheet. Having the option to separate information while keeping it within the same document would make managing complex projects even easier.
What problems is the product solving and how is that benefiting you?
Smartsheet is helping me solve the challenge of tracking multiple ongoing projects in an organized and efficient way. Being able to share sheets with collaborators, attach relevant documents directly to rows, create automated rules, and set reminders all in one place has streamlined my workflow. It reduces the need to chase down information across emails or other platforms and helps ensure that nothing falls through the cracks. These features make project management more transparent, collaborative, and manageable.
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