Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Smartsheet use in a FTSE100 company
What do you like best about the product?
Smartsheet can be really useful for team collaboration, especially when working on multiple projects with different groups. Most people tend to use it daily in their tasks, whether individual or group work.
For leadership, Smartsheet offers customizable dashboards that show real-time data on performance and progress. Whether you're managing global operations or tracking a single team’s goals, the platform makes it easy to keep everyone on the same page.
And from an enterprise perspective, our IT and security teams like that Smartsheet is compliant with things like GDPR and has good permission controls—so we can safely manage sensitive projects without worrying about who has access.
For leadership, Smartsheet offers customizable dashboards that show real-time data on performance and progress. Whether you're managing global operations or tracking a single team’s goals, the platform makes it easy to keep everyone on the same page.
And from an enterprise perspective, our IT and security teams like that Smartsheet is compliant with things like GDPR and has good permission controls—so we can safely manage sensitive projects without worrying about who has access.
What do you dislike about the product?
Smartsheet supports multiple users editing a sheet, but it's not truly real-time. Sometimes if two people are editing the same sheet, you'll get a conflict or be prompted to refresh. I'd love to see smoother, live collaboration with changes updating instantly—especially when working with fast-moving teams.
The built-in forms are useful for intake processes, but they lack advanced conditional logic. For example, I’d like to show or hide entire sections based on previous answers, use calculated fields, or redirect based on form responses—similar to tools like Typeform or Jotform.
Comments exist, but they’re not very visible in the overall workflow. A more robust commenting system with @mentions, threads, and the ability to resolve discussions inline—similar to Notion or Google Docs—would make collaboration easier especially when it comes to weekly catch up meetings.
The built-in forms are useful for intake processes, but they lack advanced conditional logic. For example, I’d like to show or hide entire sections based on previous answers, use calculated fields, or redirect based on form responses—similar to tools like Typeform or Jotform.
Comments exist, but they’re not very visible in the overall workflow. A more robust commenting system with @mentions, threads, and the ability to resolve discussions inline—similar to Notion or Google Docs—would make collaboration easier especially when it comes to weekly catch up meetings.
What problems is the product solving and how is that benefiting you?
Problem: Scattered Information and Lack of Visibility
Solution: Smartsheet centralizes project details—tasks, deadlines, documents, updates—into one platform.
Benefit to me:
Instead of chasing emails, outdated spreadsheets, or random file links, I can open a single sheet or dashboard and see exactly where things stand. It saves time and reduces confusion, especially when managing multiple stakeholders or teams across departments.
Solution: Smartsheet centralizes project details—tasks, deadlines, documents, updates—into one platform.
Benefit to me:
Instead of chasing emails, outdated spreadsheets, or random file links, I can open a single sheet or dashboard and see exactly where things stand. It saves time and reduces confusion, especially when managing multiple stakeholders or teams across departments.
Centralized and shareable view of our projects portfolios
What do you like best about the product?
I like that it offers one central view not only for my team who can therefore update theirs projects and look at what their teammates are doing but also with our leadership team and stakeholders who can follow live the progress of our project. It brings a self service approach that we didn’t have before
What do you dislike about the product?
Maybe a little bit more automation in the creation of dashboards would be welcome.
What problems is the product solving and how is that benefiting you?
It brings one central view for me, my team, my leadership team and my stakeholders. They can self serve and follow the progress of our projects without having to reach out directly.
Smartsheet app review
What do you like best about the product?
As someone working in Financial Operations, I rely on Smartsheet every single day and it has become an indispensable part of how I manage tasks, track approvals, and collaborate across teams. It has made working on projects very easy and smooth.
What do you dislike about the product?
I have not faced any major issues so far and have enjoyed the app.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me solve a lot of problems in my daily work. It saves me from chasing people for approvals by sending automatic alerts and reminders, which is a big help when I’m handling things like payment requests or royalty adjustments. I can keep all my tasks, updates, and documents in one place, so I don’t have to dig through emails or spreadsheets. It also makes it easy for me to work with others—whether I’m tagging someone for input or tracking progress across teams. I use dashboards to quickly see what’s pending or delayed, which helps me stay on top of things without spending hours making reports. Overall, it keeps my work organized, fast, and stress free.
A practical, user-friendly tool that makes reporting, filtering, and collaboration easy.
What do you like best about the product?
I’ve found Smartsheet to be a really solid tool for managing projects and workflows. One of the things I value most is how easily it pulls reports from multiple sheets — it makes tracking and consolidating information across different parts of a project surprisingly simple and really powerful.
Filtering is another area where Smartsheet shines. It’s intuitive and quick to use, but also flexible enough to handle more detailed views when needed. You don’t need to be an expert to find what you're looking for, which really helps when working across a team with different skill levels.
What I also appreciate is how Smartsheet manages to walk the line between being functional and user-friendly. It offers a lot of features, but doesn’t feel overwhelming or bloated. The learning curve is gentle, but there’s still plenty of depth for more advanced use.
A small but very useful detail is the ability to drop attachments directly onto a row. It’s such a simple feature, but it makes a big difference — everything stays connected and easy to access, without having to dig through folders or emails.
Overall, Smartsheet just works well. It’s helped streamline how we manage information, collaborate, and stay organized across teams.
Filtering is another area where Smartsheet shines. It’s intuitive and quick to use, but also flexible enough to handle more detailed views when needed. You don’t need to be an expert to find what you're looking for, which really helps when working across a team with different skill levels.
What I also appreciate is how Smartsheet manages to walk the line between being functional and user-friendly. It offers a lot of features, but doesn’t feel overwhelming or bloated. The learning curve is gentle, but there’s still plenty of depth for more advanced use.
A small but very useful detail is the ability to drop attachments directly onto a row. It’s such a simple feature, but it makes a big difference — everything stays connected and easy to access, without having to dig through folders or emails.
Overall, Smartsheet just works well. It’s helped streamline how we manage information, collaborate, and stay organized across teams.
What do you dislike about the product?
While sheets are live, they don’t handle simultaneous editing very well. If multiple users are working on the same sheet at once, it’s easy to accidentally overwrite each other’s updates. It’s something to watch out for, especially in fast-moving teams.
What problems is the product solving and how is that benefiting you?
Next steps, Responsibilities and Next Target Dates are live and transparent, and the workflows sends periodic reminders to the team members on the responsibilities. This mitigates the need for manual follow ups
Digitalise your paper forms and requests
What do you like best about the product?
I primarily use Smartsheet to digitize both our internal and customer-facing request and order forms. As a leasing company, it's essential that the process of ordering a vehicle, fuel card, or charging fob is as seamless and efficient as possible. A smooth and fast customer experience is critical to our business.
We also interact with drivers daily, so minimizing the number of calls and emails to our customer support team is a priority. This allows our team to focus on delivering quick resolutions and positive outcomes.
One of the features I appreciate most about Smartsheet is how easily forms can be integrated into both our own and our customers’ intranet or digital environments. Any updates made to the forms are applied instantly, which helps us stay agile and responsive.
Overall, I find Smartsheet intuitive and user-friendly. Creating forms and dashboards is straightforward, and implementation is quick and hassle-free.
We also interact with drivers daily, so minimizing the number of calls and emails to our customer support team is a priority. This allows our team to focus on delivering quick resolutions and positive outcomes.
One of the features I appreciate most about Smartsheet is how easily forms can be integrated into both our own and our customers’ intranet or digital environments. Any updates made to the forms are applied instantly, which helps us stay agile and responsive.
Overall, I find Smartsheet intuitive and user-friendly. Creating forms and dashboards is straightforward, and implementation is quick and hassle-free.
What do you dislike about the product?
I am yet to understand how to integrate Smartsheets with Salesforce. Hopefully this will streamline things like customers requests queue management for us.
What problems is the product solving and how is that benefiting you?
Eliminating paper forms
Automating customer requests
Saving time to customer support function
Automating customer requests
Saving time to customer support function
Amazing tool and its features are excellent
What do you like best about the product?
I like the tool's diagram because it shows the project timeline, the design is simple and easy to understand. It's easy to integrate with other third-party tools, progress can be viewed daily. The features are incredibly easy to use.
What do you dislike about the product?
I haven't experienced anything negative with this platform, and so far I haven't any dislikes. So far, there are no drawbacks to mention.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my tasks, I can create a new project without any problems. I use this tool for task management and tracking, it helps my team detect and correct errors. It facilitates communication between teams.
Accreditation User
What do you like best about the product?
Functions with mail merge
Easy to export
Like the forms feature
Easy to export
Like the forms feature
What do you dislike about the product?
Data limitations—HSTM has over 5 million users and thousands of courses, plus over 23 accreditations
What problems is the product solving and how is that benefiting you?
CE Metadata creation and accreditation record keeping
Smartsheet: Streamlined Project Management Made Simple
What do you like best about the product?
Its spreadsheet-style interface makes it easy to use, while powerful automation and collaboration tools streamline project tracking and team coordination.
What do you dislike about the product?
It can get expensive for small teams, and the learning curve for advanced features can be steep for new users.
What problems is the product solving and how is that benefiting you?
Smartsheet solves the problem of scattered project data by centralizing tasks, timelines, and communication. It boosts visibility, accountability, and efficiency across teams. This helps us meet deadlines faster and manage resources more effectively.
Smartsheet User Since 2014
What do you like best about the product?
Love the simplicity and reliability of Smartsheet. I also love that the system is extremely intuitive, yet, if there is anything you couldn't figure out, there is also a wealth of knowledge availability in their pre-recorded training videos.
What do you dislike about the product?
It would be great if the app was modernized so that it was easier to use for complex sheets while on the go. I also wish that more branding and visual customizations were available in the lowest tier subscription as that is a great feature that would make the system feel a little more integrated with the rest of our company.
What problems is the product solving and how is that benefiting you?
It's giving me a place to easily track my Marketing budget for the year, plan company events, and I even use it as a Digital Asset Management system for all of our creative. I've been doing this since 2014, across 3 different companies I worked for.
Good but limited
What do you like best about the product?
Multiple users can edit and it saves the spreadsheet
What do you dislike about the product?
For what we were using it for, it was fine, but once we scaled up it was to hard to manage and get what we needed out of it
What problems is the product solving and how is that benefiting you?
We no longer use smart sheet. Just wasn't big enough for what we were needing
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