Smartsheet
SmartsheetExternal reviews
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Huge improvement over Excel for all of our management needs.
What do you like best about the product?
I use Smartsheet for all of my finance, budgeting, utilization and employee tracking needs. It has replaced excel for all of these tasks and does a phenomenal job at it. I have rolled it out to my management team and they have gotten tremendous value from using it. They have much better insight on every aspect of their teams' management. It has been instrumental in visibility at all levels of the organization. It is used every day for a variety of tasks. Dashboards are very easy to setup.
What do you dislike about the product?
The only complaint I can think of is when you get limited to the number of links that can be used in a sheet. This is a rare occurrence and can be dealt with using a simple workaround.
What problems is the product solving and how is that benefiting you?
Financial and budget projections. Employee utilization and allocation. KPI management. Executive reporting. Margin calculations. All of these functions were previously handled in excel and were a nightmare to manage across sheets. Moving all of these items to Smartsheet streamlined the management of all of these functions and we no longer have to worry about excel breaking every time something changed.
Smartsheet Works
What do you like best about the product?
Like the ease of using Smartsheet, able to add additional editors and contributors, and able to set updates when a due date is approaching
What do you dislike about the product?
DO NOT like the updated feature on moving sheets into albums. I had multiple albums set up and I could move new sheets into those albums, but you have changed that feature and no longer allow that. It makes for a very messy and cluttered main page. I wish you would bring that feature back.
What problems is the product solving and how is that benefiting you?
Able to keep track of all employees shared sheets in one location, but don't like that you can no longer move them into a folder
Smartsheet is used to create Master Plan for Implementation SAP PPDS
What do you like best about the product?
Very useful navigation and creation of plans with Gant charts
What do you dislike about the product?
Indent function is not user freindly sometiems it takes to much rows or it needs some additional effort to select
What problems is the product solving and how is that benefiting you?
It is good for showing Time scale of diffrent project tasks
A must have
What do you like best about the product?
I use Smartsheet on a daily basis for different purposes like project management, initiatives tracking and data collection. I really like the work flow / automation capabilities that reduce dramatically the manual effort. I integrated it as data source for PowerBI reports, even if it has already the capability to create dashboards with basic visuals. It could seems a bit difficult to use at the beginning but in reality it is very simple to adopt / implement on the daily activities. For this reason I really appreciated the learning center that I suggest for all new users that wants to have a easy start with the tool.
I never had the opportunity to test the customer support, but also this can be evaluated a good point for Smartsheet.
I never had the opportunity to test the customer support, but also this can be evaluated a good point for Smartsheet.
What do you dislike about the product?
One of the limit I faced using Smartsheet is the amount of cells link you can have for a sheet. Also, sometimes it requires some minutes to see the updated values while you are working together with your team in the same file.
What problems is the product solving and how is that benefiting you?
It helps me on project portfolio management having one dedicated place where all the regional teams can work. The work flow helps me on sending out reminders, highlighting the past due actions and keeping all the activities clean.
Also I heavily use it for data collection and then as data source for Power BI reports.
Also I heavily use it for data collection and then as data source for Power BI reports.
Easy to add detail but can be hard to follow for clients
What do you like best about the product?
There are many options to add different work tracks and deliverables that are easily identifiable within the sheet.For example, using different colours for different stakeholders, showing progress, and highlighting statuses of progress.
What do you dislike about the product?
I find that content update is very manual, it takes me more time than previously working in gantt. I also find that there is a lot of information, which is difficult for my clients to absorb.
What problems is the product solving and how is that benefiting you?
Collaborating with stakeholders to create clear timelines for projects, one space to hold different timelines for project workstreams.
Great app for project management
What do you like best about the product?
- User-friendly interface. Clean and simple, easy to navigate through the functions.
- Supporting formula in cells, making the sheet more flexible and customizable
- Enabling different views, such as grid and timeline
- Conditional formatting options allowing user to create different highlights
- Automated workflow
- Supporting formula in cells, making the sheet more flexible and customizable
- Enabling different views, such as grid and timeline
- Conditional formatting options allowing user to create different highlights
- Automated workflow
What do you dislike about the product?
- Calendar setting different from MS Project, e.g. when a project is transferred from MS Project to Smartsheet, there is often timeline discrepancies caused by different calculation of the two software.
- Formula is not supported in conditional formatting
- Difficult for two projects with different project setting to communicate, e.g. when two projects with different work day settings, crosslinking the timeline from one project to the other will cause incorrected timeline.
- Formula is not supported in conditional formatting
- Difficult for two projects with different project setting to communicate, e.g. when two projects with different work day settings, crosslinking the timeline from one project to the other will cause incorrected timeline.
What problems is the product solving and how is that benefiting you?
Smartsheet simplifies the project management process, providing a simple yet robust solution for portfolio management, team collaboration and communication. It makes portfolio management more efficient, the report function enables data consolidation from multiple projects, the automated workflow helps streamline the business process, dashboards and Gantt views assist leadership and governance boards make informed decisions quickly.
Smartsheet
What do you like best about the product?
Smartsheet has been a helpful tool for organizing and tracking multiple projects across teams. I really appreciate the workspaces, which provide a structured way to manage different initiatives. It’s especially useful for tracking tasks, managing timelines, and generating reports to share progress with stakeholders. The ability to add multiple users with different access levels makes collaboration easy while keeping sensitive data secure.
What do you dislike about the product?
Report generation is clunky and overly complex—you often have to build a sheet, then a report, just to add that information to a dashboard. This extra layering feels inefficient. Dashboard customization is also limited, especially when you're pulling directly from sheets. Additionally, customer support is not easily accessible, and the online help resources could be more comprehensive. When you run into issues, it's not always clear where to turn or how to troubleshoot effectively.
What problems is the product solving and how is that benefiting you?
Smartsheet has been a valuable tool in managing complex research projects. Its workspaces allow for clear organization across different study components—whether it's tracking data collection, managing IRB submissions, or coordinating with collaborators. The ability to assign tasks, set deadlines, and monitor progress in real time makes it much easier to stay on schedule, especially when working with large or distributed research teams.
One of the most helpful features is customizable access control. We can easily share specific sheets or reports with co-investigators, analysts, or stakeholders, ensuring everyone has the right level of visibility. The platform also supports automated alerts and reminders, which are useful for managing deadlines like grant submissions or manuscript drafts.
In addition, Smartsheet supports report generation and dashboards, which help summarize study progress or track metrics like enrollment or data completeness. Although creating these reports can be a bit cumbersome, once set up, they provide a clear and centralized view of key project indicators.
Overall, Smartsheet brings structure, accountability, and transparency to research workflows, making it easier to manage complex studies from planning through publication.
One of the most helpful features is customizable access control. We can easily share specific sheets or reports with co-investigators, analysts, or stakeholders, ensuring everyone has the right level of visibility. The platform also supports automated alerts and reminders, which are useful for managing deadlines like grant submissions or manuscript drafts.
In addition, Smartsheet supports report generation and dashboards, which help summarize study progress or track metrics like enrollment or data completeness. Although creating these reports can be a bit cumbersome, once set up, they provide a clear and centralized view of key project indicators.
Overall, Smartsheet brings structure, accountability, and transparency to research workflows, making it easier to manage complex studies from planning through publication.
Super user-friendly project management tool!
What do you like best about the product?
It's extremely user friendly and allows a great deal of customization based on your needs. Allowing users different levels of access is extremely helpful when conducting cross-team collaboration. Also, they have superior customer support. The plan that my company is on allows users to request unlimited help desk sessions, which involves 1:1 support with a software expert if you need help troubleshooting or building out a custom product. Automations and setting workflows is super easy and helps make processes run much smoother, and you don't need to know any coding or backend work to encode it. They're pretty innovative and constantly adding to their roadmap with functionalities such as AI.
What do you dislike about the product?
There are a lot of dashboard customizability limitations, and certain specific functions (e.g., tracking a team's capacity) can't be done unless you buy their add-ons. The core product you'll run into a lot of limitations and feel forced into buying their full suite of additional products, which can definitely add up in an organization. Also, if end-users are familiarized with OneDrive or Google Drive, it'll be a steep learning curve and you'll notice the limitations a lot quicker (e.g., no separate tabs in Smartsheet sheets. Limited analysis tools. Auto-save has to be opted into, otherwise you need to manually save your sheet or all changes will be lost). You also can't share a folder, you have to share either an individual item or an entire workspace.
What problems is the product solving and how is that benefiting you?
Streamlined processes. Smartsheet forms allow us to easily manage our project intake process which has replaced ad-hoc emails. Also, standardization of Project Management tools. WIth standard templates and workspaces that can easily be implemented once a new project enters intake, it increases our team's reputation as being polished and having quick turnaround.
Smartsheet for Project Management
What do you like best about the product?
I like that Smartsheet has the capabilities to adequately manage my project work while being easy to use for my colleagues that don't use the product very often.
What do you dislike about the product?
I like using the grid and gantt views for my project sheets, but I don't see much of a use for the new "table" and "board" views. I'm not really sure how they are that different from the previous grid and gantt views.
What problems is the product solving and how is that benefiting you?
The biggest challenge that our team has is around documentation and project tracking. We need to build rigor into our PM strategies at my organization, and Smartsheet allows us to accomplish that goal.
Easy to use and friendly.
What do you like best about the product?
The ease of access and how similar it is to excel.
What do you dislike about the product?
How it locks columns and rows and the access permissions do not allow for a lot of people to access sheets. Everything costs money and is a subscription.
What problems is the product solving and how is that benefiting you?
Demobilization and supply chain process flows.
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