Smartsheet
SmartsheetExternal reviews
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Smartsheet feedback on G2!
What do you like best about the product?
1. Automations
2. Gantt Chart
3.Dashboard
2. Gantt Chart
3.Dashboard
What do you dislike about the product?
The fact that an insane amount of functionality is locked behind paywalls.
What problems is the product solving and how is that benefiting you?
Visible collaboration space for document and task management between contractors. Automated notifications for project/contractor management.
Outdated experience that makes it easy to forget
What do you like best about the product?
Smartsheet offers flexible spreadsheet-style project tracking that allows teams to collaborate and organize deliverables in a centralized space.
What do you dislike about the product?
The user interface feels clunky and dated compared to other modern project management tools. As someone who is often assigned as the owner of deliverables, I find the notification system unreliable — I never get alerts when deadlines are approaching or missed, even though it appears I'm set up to receive reminders. This causes me to forget about tasks assigned to me in Smartsheet altogether, since there’s no compelling reason or habit loop drawing me back into the platform. If I were selecting a project management tool myself, I would opt for something more intuitive, with better UX and more reliable reminders. I rarely use this platform.
What problems is the product solving and how is that benefiting you?
Smartsheet helps with project management and cross-functional collaboration by giving visibility into key dates, owners, and deliverables. It helps me stay organized and aligned on what’s expected so I can execute my work on time. That said, the interface can feel clunky at times, and improving the user experience would make it easier to engage consistently and get the most value out of the tool.
Smartsheet for ISO Compliance
What do you like best about the product?
Smartsheet is a powerful tool for task, document, and process management.
What do you dislike about the product?
Backups are not in a format that can be easily used, and saving them from Smartsheet is a manual process.
What problems is the product solving and how is that benefiting you?
Smartsheet alows me to manage Information Security Management Systems for several clients at the same time. The attachenment options is ideal for document management dashboards.
Review of Smartsheet
What do you like best about the product?
As an internal user, I’ve found Smartsheet to be a capable and flexible platform for managing projects, workflows, and cross-functional coordination. Its spreadsheet-style layout makes it easy to adopt, especially for teams that are already comfortable working in Excel. I appreciate the ability to layer in automation rules, conditional formatting, and dashboards, which allow us to scale beyond static task lists and actually build repeatable, visible processes.
We use Smartsheet for everything from project tracking to resource planning and operations workflows. With some configuration, it has replaced ad hoc spreadsheets and helped us centralize information in a way that’s accessible and transparent. I also value the real-time collaboration features—comments, attachments, and notifications—which make it easier to manage distributed teams. For internal use, it’s a strong tool that bridges the gap between spreadsheets and full project management systems.
We use Smartsheet for everything from project tracking to resource planning and operations workflows. With some configuration, it has replaced ad hoc spreadsheets and helped us centralize information in a way that’s accessible and transparent. I also value the real-time collaboration features—comments, attachments, and notifications—which make it easier to manage distributed teams. For internal use, it’s a strong tool that bridges the gap between spreadsheets and full project management systems.
What do you dislike about the product?
In contrast, my experience using Smartsheet as a third-party contributor—specifically when responding to external audit requests—has been significantly more frustrating.
When auditors invite us into their Smartsheet workspace to submit data, our access is extremely limited. We can typically only see a few assigned rows or forms, which might seem secure on the surface, but actually impedes clarity and efficiency. We often don’t know where in the process our information sits, whether it has been reviewed, or if follow-ups are pending. There is no way to track status or view historical submissions unless we manage those records externally.
Even more problematic is the lack of global search. If I need to reference a document we uploaded two weeks ago in response to a similar question—or confirm whether we already addressed a particular control—there’s no built-in way to do that. We're essentially flying blind unless we keep a parallel log outside of Smartsheet.
Another critical limitation is the absence of seamless integration with systems like QuickBooks or any direct accounting platform. From our side, we cannot pipe in invoice data, payment records, or financial statements programmatically. All of this has to be manually exported, reformatted, and uploaded into the Smartsheet instance, one audit request at a time. There’s no version control, no automated logging, and no audit trail we can independently verify.
While Smartsheet may be powerful for internal users, it does not offer a smooth or reliable workflow for external collaborators in a compliance-driven context. If the goal is to create an efficient, transparent, and repeatable audit response mechanism, Smartsheet—at least as currently implemented for external contributors—introduces more friction than it removes.
When auditors invite us into their Smartsheet workspace to submit data, our access is extremely limited. We can typically only see a few assigned rows or forms, which might seem secure on the surface, but actually impedes clarity and efficiency. We often don’t know where in the process our information sits, whether it has been reviewed, or if follow-ups are pending. There is no way to track status or view historical submissions unless we manage those records externally.
Even more problematic is the lack of global search. If I need to reference a document we uploaded two weeks ago in response to a similar question—or confirm whether we already addressed a particular control—there’s no built-in way to do that. We're essentially flying blind unless we keep a parallel log outside of Smartsheet.
Another critical limitation is the absence of seamless integration with systems like QuickBooks or any direct accounting platform. From our side, we cannot pipe in invoice data, payment records, or financial statements programmatically. All of this has to be manually exported, reformatted, and uploaded into the Smartsheet instance, one audit request at a time. There’s no version control, no automated logging, and no audit trail we can independently verify.
While Smartsheet may be powerful for internal users, it does not offer a smooth or reliable workflow for external collaborators in a compliance-driven context. If the goal is to create an efficient, transparent, and repeatable audit response mechanism, Smartsheet—at least as currently implemented for external contributors—introduces more friction than it removes.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us organize and manage complex projects, track tasks, and share updates across teams in a structured way. Internally, it improves visibility and accountability by centralizing information and streamlining workflows.
However, as a third-party contributor—especially during audits—it’s more limited. While it provides a standardized way to submit information, the lack of search and integration with financial systems means we still have to do a lot of manual work outside the platform.
However, as a third-party contributor—especially during audits—it’s more limited. While it provides a standardized way to submit information, the lack of search and integration with financial systems means we still have to do a lot of manual work outside the platform.
SmartSheet Review
What do you like best about the product?
Automation, ability to assign and organize tasks.
What do you dislike about the product?
Tha tautomation only works by "comumn" and not by cell.
What problems is the product solving and how is that benefiting you?
Automate emails and ensuring all tasks are complete.
Smartsheets used for scientific product tracking for R&D and Manufacturing
What do you like best about the product?
Ease of use and organization. Customer support is very helpful and easy to work with. Easy to implement into processes and high use of frequency in department.
What do you dislike about the product?
Smartsheets is being used in this instance to track chemical production for both R&D and GMP products. Although the filters can be limited to certain people for approval/reviews it is not a controlled website so vigilance is required for GMP production tracking.
What problems is the product solving and how is that benefiting you?
Ordering of chemicals for production, tracking chemical production, and assigning/tasking out chemical production responsibilities within group. Also provides transparency so I can view other departmental requests s they are going through submission and approval process. Really like the custom notifications at different levels within the process.
Great automations
What do you like best about the product?
The fact I can visualize the data and the automations
What do you dislike about the product?
There are things that can be approved. For an example I would like to duplicate more than one sheet in different folder I am not able to do that.
What problems is the product solving and how is that benefiting you?
Automations and dashboards are the best things I am suing on daily basis. Visualizing data and sharing with leadership keep us all aligned plus having automations is a great benefit reminding the team to take action to their tasks.
Senior Associate
What do you like best about the product?
The ability to work live with both my team and the client. The ability to add automations and create parent child relationships
What do you dislike about the product?
The amount of manual equations that have to be created in order to create dashboards. The inability to link dependent milestones & tasks so that dates change automatically based on the dependent item
What problems is the product solving and how is that benefiting you?
The ability work like with clients and not have to get add Ons of additional products
Smartsheet use to renew and update our businesses processes
What do you like best about the product?
Smartsheet has been instrumental in reviewing and renewing the processes used within our business. It offers key features which are different to other software, it is easy to use and there is brilliant customer service on hand to help resolve issues. We are beginning to implement this in to the business more frequently and has been easily integrated into our daily processes and the way the entire department works.
What do you dislike about the product?
There is little to dislike about Smartsheet. The university and customer support help to resolve any issues swiftly.
What problems is the product solving and how is that benefiting you?
It is helping us to streamline our auditable processes and providing a more user friendly experience, especially for new combers.
The experience on smartsheet has been satisfactory.
What do you like best about the product?
Smartsheet provide automation of data and dashboard simplicity.
What do you dislike about the product?
Limitation on some formula implementation.
What problems is the product solving and how is that benefiting you?
Showing the portfolio of project at one single interface.
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