Smartsheet was a helpful tool that I used to create a custom spreadsheet CRM module.
What do you like best about the product?
The ability to share my spreadsheets with a team.
What do you dislike about the product?
Lack of features. I would have loved to see more options for status in columns
What problems is the product solving and how is that benefiting you?
It hasn't solved any problems other than the ability to share my spreadsheets.
Customizable interface and Gantt chart flexibility streamline project management
What is our primary use case?
My use cases for Smartsheet always revolve around small to medium-sized projects to define a standard project and assignment, work breakdown structure, and develop a timeline from start to finish.
I've always wanted to use the resourcing feature, but it has been super complicated and never sufficient. The overhead for capacity management has never fully realized enough value.
The dashboards are rather complex and not intuitive, requiring a full custom implementation in order to manage multiple programs. We're going to try and set that up now for this one national project, but from a pure project management perspective, Smartsheet works great as a low-cost replacement for Microsoft Project. I feel it equals and parallels the capabilities of Microsoft Project.
What is most valuable?
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility. The user interface is very customizable, allowing for easy segmentation of workstreams and leveling tasks.
Because of this customization, you can tailor your views for rapid project reporting as well. It's really about the user interface and basic project management, making it very fast.
What needs improvement?
The initial setup from a project perspective is very easy, simple, and fast.
However, from a reporting and dashboard perspective, it definitely requires more customization, but the end result of the dashboards is very flexible and customizable. There is value in developing those dashboards.
Out of the box, it provides a five-level setup, but after a full customization, you can reach a level eight of satisfaction. It does require an investment.
For how long have I used the solution?
I've been using Smartsheet for over 15 years.
What do I think about the stability of the solution?
I have never had any issues with stability; it has always been good.
What do I think about the scalability of the solution?
My impressions on scalability are that it is very good. Definitely, building out a project plan and multi-level integrated projects, such as a program with integrations and references, is very mature and capable.
How are customer service and support?
I think their support team is low quality. They're low and lack response, which is not good for customers. I wouldn't rely on their customer support at all.
I would give the support team a three out of ten.
How was the initial setup?
Using Smartsheet is very easy. The initial setup from a project perspective is very easy, simple, and fast.
Which other solutions did I evaluate?
I do recommend it to other people. I highly recommend Smartsheet for all projects based on budget. For me, it is second to Planisware.
What other advice do I have?
Overall, I would give Smartsheet an eight out of ten. It's my go-to at the moment. This review rates Smartsheet 8 out of 10.
Smartsheet review
What do you like best about the product?
Helpful for creating project plans and lists
What do you dislike about the product?
It would be nice if there were more options for the dashboards
What problems is the product solving and how is that benefiting you?
Organization of tasks, project-related items, RACI
Smartsheets Review - Survey Creation
What do you like best about the product?
Smartsheet is incredibly user-friendly and easy to learn, making it a fantastic tool for creating surveys. The built in logic features are intuitive and powerful, streamlining the process and delivering great results.
What do you dislike about the product?
While Smartsheet excels in user friendliness and survey logic, its performance with large datasets is a notable drawback. The platform imposes strict limits of rows, columns, and cells per sheet, which can be restrictive for users managing extensive data, such as in large-scale surveys or complex project trackers. Exceeding or nearing these limits often results in splitting data across multiple sheets, complicating workflows.
What problems is the product solving and how is that benefiting you?
They are implementing AI which could potentially mean workflow processes can be created quicker.
Smartsheet has become a frequently used tool for me, and helps me on my day to day work.
What do you like best about the product?
Ease of use: if you are familiar with excel, google sheets etc, Smartsheet becomes intuitive very quickly. flexibility in views is also very useful, when selecting Gantt chart view, timeline view, etc.
Frequency of use: I use Smartsheet at least 3 times a week, sometimes even daily.
Ease of implementation: The automation has become very familiar; I still have some things to learn but it's easy to implement reminders and automated notifications/emails.
Customer Support: I haven't really asked for any customer support, so I don't have any experience in that area.
What do you dislike about the product?
the outlook integration, I wish there could be more automatization instead of having to use InfoSpark for using outlook connectors
What problems is the product solving and how is that benefiting you?
Automating reminders and emails, also it helps me track tasks and show in reporting like the Gantt chart view and the timeline view.
Great Program Managment Tool That Is Accessible to You Team
What do you like best about the product?
Shareability to internal and external partners
What do you dislike about the product?
There is a bit of a learning curve in the beginning and can be daunting at first since due to the impressive amount of capabilities
What problems is the product solving and how is that benefiting you?
Creating realistic goals and timelines can be challenging. Being able to work through and share every step of the program timeline makes it easier to explain to stakeholders why durations take as much time as they do. It also sparks collaboration and which can lead to team member buy in and agreement on how long things take to accomplish and what realistic and unrealistic durations are to complete tasks.
Solid, Simple, but Nothing Advanced
What do you like best about the product?
Overall, Smartsheet is a solid project management tool, but I find it to be just “fine” rather than outstanding. I use Smartsheet everyday for basic project tracking and collaboration. While it gets the job done, I prefer platforms like Monday or even Asana, which I find to be more intuitive and offer a richer feature set.
Smartsheet is relatively easy to use, especially if you’re familiar with spreadsheets. The interface is straightforward and doesn’t take long to learn. However, it lacks some of the more modern UI touches that competitors provide, which can make it feel less engaging.
Smartsheet has the essential features you’d expect for project management, but it doesn’t go far beyond that. The ability to create templates is a definite plus, but more advanced features feel lacking compared to some competitors.
What do you dislike about the product?
My biggest gripe is the lack of flexibility for manipulating individual line items—they aren’t as customizable as I’d like. Smartsheet is also a bit bare-bones with no “frills” or advanced features that would make it stand out. Other services feel more dynamic and modern in comparison.
What problems is the product solving and how is that benefiting you?
Smartsheet helps me organize and manage project schedules in one place. It makes it easy to track deadlines, dependencies, and keep everyone on the same page. This benefits me by streamlining project planning and ensuring that timelines are clear and accessible for the whole team.
Smartsheet has been amazing!
What do you like best about the product?
Smartsheet has improved our turn around time and communication with each other and clients, the best feature is being able to send each other important reminders and notes!
What do you dislike about the product?
There is not anything I do not like about Smartsheet it has proven to be a useful tool for our company!
What problems is the product solving and how is that benefiting you?
Smartsheet has helped us solve communication and deadline problems that can occur when not having a good system in place.
User friendly and versatile!
What do you like best about the product?
I love several things about Smartsheets: Versatility in the dashboards and charting, advanced functionality of the spreadsheets, and the overall collaboration aspect that it provides as a program. It's super easy to figure out and use, though it takes a while to genuinely figure out what all you can do with it.
What do you dislike about the product?
As a spreadsheet, I miss some of the functionality of Excel. Though Smartsheet gives me more tools for charting and dashboards I feel it lacks some of the wonderful functionality in creating and managing spreadsheets on the basic level. It provides more advanced options than basic functions we have become use to.
What problems is the product solving and how is that benefiting you?
Smartsheet has solved many of our collaboration issues within our team. Being able to work within one program to build sheets and dashboards has been a great streamlining process.
One place for everything
What do you like best about the product?
My favorite thing about Smartsheet is having everything in one place to track a project's progress. It's easy to visualize the tasks that have been completed, those that are in progress, and those not yet started, so that my team and I can stay on track with project goals and deadlines.
What do you dislike about the product?
The only downside to Smartsheet is adding one more thing to check everyday, but this is an issue that may be resolved with integration of Smartsheet into our other systems.
What problems is the product solving and how is that benefiting you?
Smartsheet keeps all our our project goals and steps in one place, so we don't have to keep track of it on our own. We conduct research, and each project can have anywhere from 25-100 tasks to complete. Having them all in one place allows us to stay on track.
