Smartsheet
SmartsheetExternal reviews
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It's a clean interface and is great for sharing data with others.
What do you like best about the product?
Super easy to work in the same document with other team members. It also helps force clean data in the way it's set up. It integrates well with Power Bi which is helpful for my work. Attaching items to rows is great as well.
What do you dislike about the product?
Don't expect it to be as powerful as excel. Not meant to be that flexible.
What problems is the product solving and how is that benefiting you?
Centralized hub for information that multiple people track.
Review of Smartsheets - Marketing Standpoint
What do you like best about the product?
The draft section is the best feature as it allows for commenting on assets from all parties.
What do you dislike about the product?
It does very little more than Google sheets. While I mentioned that I like drafts, there are quite a few features that need improvement in that arena.
What problems is the product solving and how is that benefiting you?
Smartsheet alleviates back and forth emails with drafts getting confused, the ability to comment on drafts whether it is a video or a PDF.
very efficient project management tool
What do you like best about the product?
I really like the dashboards, and that you can leave comments in Smartsheet's with multiple users, the input history is also very helpful
What do you dislike about the product?
no tabs like excel, bit tricky to create an Archive sheet, might helpful to have a hidden row function like excel, can sometimes be hard to input features/ copy paste large chunks of data and link Smartsheet's.
What problems is the product solving and how is that benefiting you?
just project management in general, good way to integrate work processes onto one dashboard
Smartsheet is easy to use, leverage, and grow with as our programs grow.
What do you like best about the product?
The options to create dashboards and reporting off of a main program plan.
What do you dislike about the product?
The changing cost model does not provide pricing changes in dollar amounts. It is unclear what the new costs will be.
What problems is the product solving and how is that benefiting you?
A cohesive project plan for multiple projects that allows us to dashboard for reporting needs
Smartsheet is great for projects, project management, etc
What do you like best about the product?
Accessibility, features, user friendly and display
What do you dislike about the product?
You run out of sheets quickly when working on several projects.
What problems is the product solving and how is that benefiting you?
A great space to organize all types of projects.
I created a full set of dashboard and KPI for my team
What do you like best about the product?
The reporting and dashboard function is the most useful one
What do you dislike about the product?
sometimes is frustrating to write long formulas
What problems is the product solving and how is that benefiting you?
Keeping track of project deliverable, timing, shcedule.
The tool supports me in managing my projects effectively across teams and countries
What do you like best about the product?
I like the ability to connect multiple sheets, or cells within sheets together, the different views you can select, and the ability to create multi layered child groups
What do you dislike about the product?
The pricing model change has caused big challenges/frustrations across our teams. We've also been disappointed with the lack of support, and awareness, of our account manager, making it feel like we've had to navigate this change alone.
Other areas for improvement are:
the update request feature - it's not very clear when requests have been added, or not added
I find the colour coding on the timeline view very clunky, and it would be great if instead you could right click on the task and choose a colour manually
The manual saving means people unfamiliar with how Smartsheet works regularly lose work because they assume it autosaves
Other areas for improvement are:
the update request feature - it's not very clear when requests have been added, or not added
I find the colour coding on the timeline view very clunky, and it would be great if instead you could right click on the task and choose a colour manually
The manual saving means people unfamiliar with how Smartsheet works regularly lose work because they assume it autosaves
What problems is the product solving and how is that benefiting you?
Solving: storing information in one centralised place, linking data from different sheets together
Benefits: ability to link cells across sheets, timeline views, predecessors
Benefits: ability to link cells across sheets, timeline views, predecessors
Great tool to manage projects and teams
What do you like best about the product?
The tool is very flexible and can be used for simple tasks like tracking but has all the features to utilise it for more complex plans, with conditional formatting and automations. It really helps to streamline some repetitive tasks and keeping on top of things such as deadlines and updates.
The templates are such a great resource as well meaning that you don't need to build common sheets from scratch and the accompanying reports and dashboards are a good starting point if you don't have experience building your own.
There's a good community board/forum which is great when you get stuck on something be it to find a solution or work around or just knowing that it's a product feature that doesn't exist so you know to move on.
The templates are such a great resource as well meaning that you don't need to build common sheets from scratch and the accompanying reports and dashboards are a good starting point if you don't have experience building your own.
There's a good community board/forum which is great when you get stuck on something be it to find a solution or work around or just knowing that it's a product feature that doesn't exist so you know to move on.
What do you dislike about the product?
Setting up more complex reporting sets can be tricky even using the template sets and it's difficult to get hands on help to troubleshoot when stuck with a issue. Find equation/formulas and linking different cells to different pages sometimes quite confusing. Same with dashboards, seem to need to create lots of small reports from a sheet to be able to then feed it into a dashboard. More training material would be helpful, just a general library or even for the templates as the more advanced ones can be tricky.
The design of the tool also feels a bit outdated compared to some other project/resource management and tracking tools.
The design of the tool also feels a bit outdated compared to some other project/resource management and tracking tools.
What problems is the product solving and how is that benefiting you?
Better tracking of projects and automations for repetitive tasks.
We are an MSP who use Smartsheet for various purposes such as Onboarding/Offboarding/Feedback
What do you like best about the product?
I like how easy it is to navigate through the pages
What do you dislike about the product?
All of our onboarding is set up on different sheets for different clients, so when we make one change we need to make it on all the other forms too
What problems is the product solving and how is that benefiting you?
Having a location where we can view all responses to forms, and triggering alerts to us from this
Highly Configurable
What do you like best about the product?
Smartsheet makes it easy to import, structure, and transform data into real-time business metrics. Its user-friendly forms streamline data collection, while automation triggers key actions like updates and approvals. Shared schedules keep everyone aligned by showing assigned tasks and enabling timely progress updates.
What do you dislike about the product?
Smartsheet is great for real-time metrics, automation, and collaborative work management—but its date format is tied to each user’s regional settings, with no option to set a global standard. This causes confusion and errors when formats differ from the company’s enterprise systems. Additionally, Smartsheet lacks native functionality to flag when task predecessors are incomplete. While a formula-based workaround exists, built-in logic would improve schedule accuracy and usability.
What problems is the product solving and how is that benefiting you?
While project and workflow management are valuable, Smartsheet’s greatest benefit is its ability to consolidate, augment, and structure data from various enterprise systems to enable near real-time performance management. Unlike Power BI, which excels at trend analysis, Smartsheet supports operational reporting—focusing on immediate priorities like today, this week, and this month.
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