Smartsheet
SmartsheetExternal reviews
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Needs updates
What do you like best about the product?
Organized and collaborative, easy to communicate with client via comments.
What do you dislike about the product?
The deleted sheets need to always be recoverable. We've ran into issues with sheets with precious info being gone forever because of designer error.
What problems is the product solving and how is that benefiting you?
Organization problems and too many pdfs in slack channels. It has benefitted us in the way that we can condense versions to single cells and reference old proofs easily and efficiently. We can also communicate with client directly in comments rather than passing back and forth files.
Uses and application for Smartsheet are only limited by your imagination
What do you like best about the product?
I've been using Smartsheet for about seven years. What I like most is the ability to create solutions for so many diverse types of projects and operational activities. The platform is easy and intuitive for teams to use, flexible enough to allow rapid design and implementation of solutions.
What do you dislike about the product?
The new lUSM licensing model has been confusing and has required some solutions to be redesigned.
What problems is the product solving and how is that benefiting you?
My role has mostly been to develop solutions for other teams. I've been able to build solutions that solve multiple problems including management of global projects, risk management, corporate affairs communication management, financial / budget management
I used smartsheet as a project user.
What do you like best about the product?
its behave like excel so easy to use. customer can also use it easily.
What do you dislike about the product?
formulas are hard to built and hard to debug issues.
What problems is the product solving and how is that benefiting you?
its easy to collaborate, create a project plan , its more or less similar to excel but with additional features.
Smartsheet Review
What do you like best about the product?
Ease of use, dept access, focused on project management and workflow.
What do you dislike about the product?
Complex change in licensing was not an easy transition.
What problems is the product solving and how is that benefiting you?
General project management and some business workflow.
An excellent collaboration tool with robust integration capabilities
What do you like best about the product?
We use Smartsheet to collaborate across our medium-sized organisation. Our team has set up several sheets and then generated reports or Dynamic Views to work efficiently with various stakeholders, both internal and external. Dynamic View is a great feature that allows us to share data or documents from different teams with external suppliers, while ensuring sensitive information remains protected.
Integration—especially using Data Shuttle to import data from external apps—is key for us, as it enables Smartsheet to act as the single source of truth for our projects.
Setting up reports and dashboards is relatively straightforward.
When support was needed, the Smartsheet team was easy to reach and very helpful via Zoom.
Integration—especially using Data Shuttle to import data from external apps—is key for us, as it enables Smartsheet to act as the single source of truth for our projects.
Setting up reports and dashboards is relatively straightforward.
When support was needed, the Smartsheet team was easy to reach and very helpful via Zoom.
What do you dislike about the product?
I’d really like to see further development of Dynamic View, particularly in relation to comments and attachments. A feature we would find especially useful is the ability to add comments within reports or Dynamic Views without those comments being automatically copied to the main project sheet. We often work with suppliers who cannot be granted access to the underlying sheet, so more flexibility in this area would be a major improvement.
What problems is the product solving and how is that benefiting you?
We mostly use Smartsheet for Project Management, Project Collaboration, and Workflow Management. Smartsheet helps us collaborate seamlessly across teams and with external partners (in our case production suppliers), whilst keeping sensitive data secure. With Data Shuttle, we integrate external data easily and use Smartsheet as our single source of truth. Dynamic View is powerful, though we’d love more flexibility, especially when it comes to comments and attachments.
One feature that I really like is the AI generated formulas, this has saved me so much time over the last months whilst creating new project sheets.
One feature that I really like is the AI generated formulas, this has saved me so much time over the last months whilst creating new project sheets.
My experience with Smartsheet has been great and very positive
What do you like best about the product?
I like the fact that it is a user-friendly and versatile platform that makes managing work and projects seamless. I particularly value its ease of use, the abundance of learning materials and certifications, and the premium apps, which unlock powerful features for building tailored, high-impact solutions. It’s a great tool for teams looking to scale efficiently.
What do you dislike about the product?
At times, the system can experience instability or technical issues, which can interrupt workflows. Additionally, the pricing can be a barrier for smaller companies, making it harder to justify the investment despite the platform’s value.
What problems is the product solving and how is that benefiting you?
Smartsheet solves key challenges around project visibility, process automation, and team collaboration. Its rich set of features and premium apps allows me to offer clients powerful, customized solutions that meet complex business needs. The strong collaboration capabilities also ensure smoother communication and faster decision-making across teams.
Useful tool for managing project delivery and generating progress dashboard reports
What do you like best about the product?
The dashboard report feature set for displaying clearly and simply project progress.
What do you dislike about the product?
The sharing and access rights for sheets and files could be better and the resource management function is only available to higher paid subscribers.
What problems is the product solving and how is that benefiting you?
It allows for compiling data from multiple sources that can be presented in a simple dashboard to help in understanding team and project performance to help develop and foster lessons learned.
Smartsheet is the secret sauce of our marketing department and keeps us focused and on track!
What do you like best about the product?
Task tracking and optimizing workflows. An intuitive user interface and excellent customer service. We use it on the daily to track our tasks and ensure we remain on schedule.
What do you dislike about the product?
We've had a hard time implementing Smartsheet for our whole team. Many staff feel it difficult to integrate into their existing workflows and are resistant to changing.
What problems is the product solving and how is that benefiting you?
In the fast-paced world of AEC marketing Smartsheet is an ally that can keep me on task and focused on what needs to be done day to day. I can rely on it for over arching schedules and tracking and ensuring that my team remains on schedule and on task. It is a powerful tool that helps us be more productive and keep our workflows dialed.
SmartSheet is a great tool
What do you like best about the product?
The different formats you can choose from for each column and being able to assign tasks to different users.
What do you dislike about the product?
Not being able to adjust the format for the first column.
What problems is the product solving and how is that benefiting you?
Tracking projects that require several different employees to follow up on different tasks.
End-User Experience for Administration
What do you like best about the product?
The ease to build and connect dashboards with reports is the biggest pro. It is intuitive, which takes less time, which in turn increases efficiency. Additionally, the attachment section proves useful from a project management perspective. It is nice to have smartsheets as a "connection point" between other databases, which centralizes project management.
I like that integrations are plug-ins, since that keeps the format of the application un-cluttered.
I like that i can frequently share my work with others (regardless if they're a Mac or Windows user).
I like that integrations are plug-ins, since that keeps the format of the application un-cluttered.
I like that i can frequently share my work with others (regardless if they're a Mac or Windows user).
What do you dislike about the product?
Minimizing/Magnifying the screen is a bit difficult on the desktop version. Sometimes there are issues with saving my work (it'll freeze for a couple beats before randomly saving or not). There isn't an easily accessible "Need Help" section - it always throws me to another site which isn't super effective, especially when I'm on a tight deadline.
What problems is the product solving and how is that benefiting you?
It is a great temporary or interim reporting tool. This is helpful because it is difficult to find a platform that is 1) compatible with all computers; 2) is effective and intuitive when under a strict deadline; and 3) be connected to existing applications (ex: salesforce, outlook, box).
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