Smartsheet
SmartsheetExternal reviews
10,017 reviews
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Dashboard flexibility could use some work, but basic functions are good.
What do you like best about the product?
I like the dashboard interface and the ease of having a Gantt display in it. I mainly use SS to display relevant information to clients while burying the driving internal dates/info. I like how flexible SS reports can be.
What do you dislike about the product?
I do not like how new rows cannot be added in reports and there is an extra step to enter sheets to do this. I do not like the dashboard Gantt view and how it does not show all paths, the critical path, or relationships between lines. I would like it to be similar to the report Gantt view. Also, PPT and SS integration is a little choppy, with it going through the PPT links (that expire in a few months). Having a pdf upload would be easier for things like that. I also think the dashboard "widget moving" needs some work, as the widgets move out of place too easily when hovering, and don't move back to their existing spot when hovering off.
What problems is the product solving and how is that benefiting you?
Organized timelines and communication displays with clients and team members.
Reliable, Collaborative, and Cloud-Accessible
What do you like best about the product?
I’ve used Smartsheet daily for several years across multiple companies, and it has consistently proven to be a dependable and efficient tool for managing projects and fostering collaboration. Its cloud-based accessibility and real-time updates make it an indispensable part of my workflow.
What Stands Out:
Daily Use & Reliability: Smartsheet is part of my everyday routine. Whether I’m tracking commercialization timelines, coordinating with cross-functional teams, or updating stakeholders, it’s always reliable and responsive.
Ease of Implementation: Getting started with Smartsheet is straightforward. The platform is intuitive, and onboarding new team members is quick, even for those unfamiliar with project management tools.
Integration-Friendly: Smartsheet integrates smoothly with other platforms like Microsoft Teams, Outlook, and Salesforce, which helps centralize communication and data without disrupting existing workflows.
Real-Time Collaboration: The ability to collaborate in real time—adding comments, updating tasks, and sharing attachments—keeps everyone aligned and reduces delays.
Responsive Support: Smartsheet’s support team is excellent. They’re quick to respond and genuinely helpful, which makes a big difference when troubleshooting or exploring new features.
What Stands Out:
Daily Use & Reliability: Smartsheet is part of my everyday routine. Whether I’m tracking commercialization timelines, coordinating with cross-functional teams, or updating stakeholders, it’s always reliable and responsive.
Ease of Implementation: Getting started with Smartsheet is straightforward. The platform is intuitive, and onboarding new team members is quick, even for those unfamiliar with project management tools.
Integration-Friendly: Smartsheet integrates smoothly with other platforms like Microsoft Teams, Outlook, and Salesforce, which helps centralize communication and data without disrupting existing workflows.
Real-Time Collaboration: The ability to collaborate in real time—adding comments, updating tasks, and sharing attachments—keeps everyone aligned and reduces delays.
Responsive Support: Smartsheet’s support team is excellent. They’re quick to respond and genuinely helpful, which makes a big difference when troubleshooting or exploring new features.
What do you dislike about the product?
Limited Formatting Compared to Excel: While Smartsheet is powerful for collaboration, it lacks some of the advanced table formatting and data manipulation features that Excel offers. For users who rely heavily on complex formulas or detailed formatting, this can be a drawback.
Customization Constraints: Some visual and layout customizations feel restricted, which can limit how polished or tailored sheets appear for presentations or reporting.
Customization Constraints: Some visual and layout customizations feel restricted, which can limit how polished or tailored sheets appear for presentations or reporting.
What problems is the product solving and how is that benefiting you?
We previously struggled with tracking requests and follow-up actions. Smartsheet’s workflow automation and reminder features have been a game-changer, helping us maintain momentum and accountability across teams.
Smartsheet as streamlined tasks for our agency
What do you like best about the product?
We like using smartsheet for task assignment because you can see everything that needs to get done in one, easy-to-digest place. You can upload documents, leave comments, chat with the assigner and indicate when a task is finished all within the platform.
What do you dislike about the product?
Our only grievance is that often assigners will forget to delete a task once it's been completed. This can lead to an overloaded assignment sheet. We wish there was a way for tasks to be auto-filed to a different folder once they were marked complete.
What problems is the product solving and how is that benefiting you?
Before smartsheet, we were assigning tasks via email. It was impossible to for others to see what the current workload was and impossible for those overseeing the tasks to understand what to prioritize based on deadlines.
Everything looks good overall
What do you like best about the product?
What I like the most is probably the wide range of features and the overall simplicity
What do you dislike about the product?
The downside for me is that SmartSheet can lag in Google Chrome when there's too much information displayed
What problems is the product solving and how is that benefiting you?
Smartsheet helps me stay organized and maintain control over ongoing tasks and projects. It allows me to structure information clearly and keep track of progress efficiently
Overpriced, terrible licensing model, yearly price increases, clear priority is not customer focused
What do you like best about the product?
Gnatt view and scheduling features are nice. Collaboration is easy
What do you dislike about the product?
Not much different than excel. New licensing model is the worst licensing model in my entire suite of products. Overpriced with limited flexability, not options for lower tier. Licensing model on website does not reflect what you actually have to pay for. Other tools can do what smartsheet does at less price and more effectively.
What problems is the product solving and how is that benefiting you?
Scheduling
great product
What do you like best about the product?
i like that i can keep things organized in one location so i dont lose track of my projects that have to be completed by a certain time
What do you dislike about the product?
sometimes it is hard to move cells around
What problems is the product solving and how is that benefiting you?
making sure that we get our clients renewals done before the expiration date and getting notified via email
Quick and Easy
What do you like best about the product?
I like the format of Smartsheet. It is very easy on the eyes and easy to catch on to. It helps me keep my lab work very organized.
What do you dislike about the product?
Its diffucult for me to remember that this not excel granted they share a lot of similarities. But there is a lot of little simple little things that you cant do that are frustrating. I wish Smartsheet had more templates and even something as simple as a blank template would be nice.
What problems is the product solving and how is that benefiting you?
It makes it easier to organize our data and be able to view it and compare it over time so that we can make appropriate adjustments to our business.
Smartsheet is a very organized tool and it's easy to navigate. It can house large volume of data.
What do you like best about the product?
We use Smartsheet to track comments for various legal entities between our vendor and us. It is easy to use and navigate. We used the tool every single day. I also like the calendar view to plan out various tasks for different team members.
What do you dislike about the product?
I honestly cannot think of anything I dislike about smarthseet.
What problems is the product solving and how is that benefiting you?
Smarthsheet solves the communication problems between vendor and our internal teams.
It also helps us to plan the tasks by dates for various teams.
It helps coordinate the work in a clear manner.
It also helps us to plan the tasks by dates for various teams.
It helps coordinate the work in a clear manner.
Good for some use cases
What do you like best about the product?
The MS Project-like interface is good for former Project users who are on Mac, where Project doesn't exist.
What do you dislike about the product?
The look and feel can be clunky, and the resource management features just aren't very user friendly. Everything feels like a workaround.
What problems is the product solving and how is that benefiting you?
I use SMartsheet for project management and resource management at a training and development agency.
Great, User Friendly Tool
What do you like best about the product?
Smartsheet has been a great tool for our team. We are able to have multiple spreadsheets in one area, shared among several people and able to be accessed from anywhere. It's especially great for garnering information. We have several forms set up where people can fill out their info and it's automated directly on smart sheet ready to be shared. It's been a great tool at staying organized and cross functional collaboration.
What do you dislike about the product?
I wish there was an auto save function. The way it's currently set up from my understanding is you have to hit save. I occasionally forget but the system does a great job at reminding me but an auto save function could be great.
What problems is the product solving and how is that benefiting you?
We are able to acquire info from different team members and keep them organized in one spot and able to share with other members. We also are able to have a history of data that multiple team members can reference.
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