Gong
Gong.ioExternal reviews
6,585 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful for production and follow up with internal employee communication and client alignment!
What do you like best about the product?
Oh Gong, how I love thee, let me count the ways...
- Sharing best practices with teammates and ability to build a library.
- Sharing recordings with customers to ensure alignment on goals
- Snippets for support, product, and development to review for improvement
- Screenshare, file share, chat review, speed controls, key word search (metadata), and more!
- METRICS! LOT'S OF PERFORMANCE METRICS!
- Sharing best practices with teammates and ability to build a library.
- Sharing recordings with customers to ensure alignment on goals
- Snippets for support, product, and development to review for improvement
- Screenshare, file share, chat review, speed controls, key word search (metadata), and more!
- METRICS! LOT'S OF PERFORMANCE METRICS!
What do you dislike about the product?
Constructive suggestions:
- Enlarge the video without having to go full screen
- Could improve on word recognition for the transcript. (there is an admin setting to offset errors/interpretations)
- When sharing snippets, it'd be helpful to have an option to include the timestamp of the meeting.
- Enlarge the video without having to go full screen
- Could improve on word recognition for the transcript. (there is an admin setting to offset errors/interpretations)
- When sharing snippets, it'd be helpful to have an option to include the timestamp of the meeting.
What problems is the product solving and how is that benefiting you?
Following a meeting, it there are points that I need to circle back to in order to ensure I am clear on my clients' goals to success.
Gong has helped with ensuring that I have access to the transcript to share with both internal and external stakeholders.
I review my metrics to ensure that my communication is optimal and professional.
My team is using my calls as best practices for different circumstances.
Gong has helped with ensuring that I have access to the transcript to share with both internal and external stakeholders.
I review my metrics to ensure that my communication is optimal and professional.
My team is using my calls as best practices for different circumstances.
Highly recommended!
What do you like best about the product?
Transcripts! As a notetaker, sometimes it's hard to catch up on the conversation. With the availability of Gong transcripts, it's now easy for me to take notes after the meeting.
What do you dislike about the product?
The transcripts cannot be edited or updated. If there's a way to edit mishears or any incorrect words, it would be so much better so that keywords will also be accurate.
What problems is the product solving and how is that benefiting you?
The notetaker is very helpful for me as the one who takes minutes. But for the Sales team, the deal activity feature is very useful as it shows interactions between the sales rep and the client, therefore showing where their focus should be to close the deal.
best tool for improvements
What do you like best about the product?
so many things the ability to review calls in real time share calls the list goes on
What do you dislike about the product?
to be fair not a lot sometime the interface could be more accessible
What problems is the product solving and how is that benefiting you?
things im lacking in calls and helpful topics to improve
Great sales tool
What do you like best about the product?
Insights and transcripts. "Save for later" lists are very useful as well
What do you dislike about the product?
It takes a bit of digging aroud to understand conversation timelines
What problems is the product solving and how is that benefiting you?
It allows me to refresh on previous conversations and insights, before each call
Amazing tool
What do you like best about the product?
The best is you can listen to your own calls or any best calls that will help you in improving in your day to day activity
What do you dislike about the product?
we need to share our calls publically so that everyone can have access to it.
What problems is the product solving and how is that benefiting you?
If we have any doubts about our Own calls, we can directly come to gong and we can be mindful about what we are doing.
Valuable customer knowledge every Product Marketing Manager needs
What do you like best about the product?
I can filter by key word, find conversations about a specific feature and get real feedback from customers to understand how to focus my marketing materials based on their words.
What do you dislike about the product?
Nothing so far. Training was a bit hard for me (even they have a lot of weekly webinars and videos) but to self-discover the product in a product-led approach was a bit hard.
What problems is the product solving and how is that benefiting you?
Give me customer insights about specific features. Allows me to understand how customers perceive, adopt and use a feature and communicate to them in their language. Gives me good quotes I can later use in my marketing materials (with customer approval of course)
Great for practice.
What do you like best about the product?
To reveiw the calls of my teamates and listen to their talk tracks to improve my own.
What do you dislike about the product?
Nothing - everything has gone very well so far.
What problems is the product solving and how is that benefiting you?
Solving the problem of poor talk tracks. It helps me improve how I converse with prospects.
A very good tool to help improve our consultations.
What do you like best about the product?
Sharing snippets to get a feedback in terms of quality framework.
What do you dislike about the product?
Nothing is disliked about Gong as it helps us in a positive way.
What problems is the product solving and how is that benefiting you?
Coaching and Feedback instantly , You know what conversation you had without listening to the entire call
Most Convenient Tool Gong
What do you like best about the product?
Gong is a very user friendly app as you get to listen to your own calls and analyse what has been working the best for you and what are the aspects one needs to work on.
What do you dislike about the product?
I have been using Gong for 5 quarters and the updates which have been introduced over the period of time.More than satisfied with the current performance of Gong..
What problems is the product solving and how is that benefiting you?
Helps you analyze your own calls and help you understand what are the dynamics working well for you and what have been not working.Not only you get to listen to your calls but calls of your fellow mates who are top performers,ultimately which helps you learn good practices from their calls as well.
GONG - The super tool
What do you like best about the product?
Gong gives the review of our connect very soon which makes us to review our call very easily and take back the learning from our last call.
What do you dislike about the product?
Gong somtimes take so much time to review the call, if it can be quicker it will be more useful
What problems is the product solving and how is that benefiting you?
Gong helps us to review on what we have spoken wrong and transcripts it to change our way of pitching in the sales call.
showing 901 - 910