Gong

What do you like best about the product?

We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.

The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.

The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.

What do you dislike about the product?

The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.

Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.

On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.

None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.

What problems is the product solving and how is that benefiting you?

The core value is consolidation. Call analytics, conversation intelligence, and outreach sequencing all live in one platform, which means we're not reconciling data across disconnected tools. Gong handles the analysis for us, so instead of manually reviewing calls, we're using scorecards and AI-driven insights to coach the team faster and more consistently. For a 25-person sales team, that speed of feedback is a real competitive advantage.

What do you like best about the product?

Gong is easy to use, intuitive, and genuinely helpful.

What do you dislike about the product?

In general, the summaries that are sent out to internal stakeholders after the call don’t seem as accurate as the summaries you see when you click into the call. This contributes to wrong perceptions

What problems is the product solving and how is that benefiting you?

In my call summaries, I use AI to capture the key value realizations discussed with the customer during the conversation. I then use that information in Executive Business Reviews, and to make sure the tasks we discussed are completed on time before our next call. Overall, it helps me stay organized for customer calls and acts as an assistant.

What do you like best about the product?

I like that Gong is really effective and helpful. Its accessibility and user-friendly interface make it intuitive for us to use, which is a big plus. Setting it up was really easy because it's intuitive.

What do you dislike about the product?

I can't think of one yet, I believe it's really good. Maybe enhancing the translation.

What problems is the product solving and how is that benefiting you?

I use Gong for transcribing and summarizing calls and meetings, eliminating the need for manual note-taking and recording. It's effective and has a friendly user interface, making it intuitive to use.

What do you like best about the product?

What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.

In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.

What do you dislike about the product?

here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times.

What problems is the product solving and how is that benefiting you?

Gong solves the problem of not knowing what’s really happening in sales calls. Instead of guessing why a deal was won or lost, it shows clear insights from real conversations. This helps me understand what to say, what to avoid, and how customers are reacting. The benefit is that I can improve faster, have better conversations, and close deals with more confidence without relying only on trial and error.

What do you like best about the product?

Gong has completely transformed how our sales team operates. The AI-powered call recording and transcription features are incredibly accurate and save hours of manual note-taking every week. The conversation intelligence is top-notch — it automatically highlights key moments, action items, and risks in every call, making coaching sessions much more focused and productive. The Ask Anything AI feature is a game-changer for quickly pulling insights from past calls without listening to entire recordings. It also integrates seamlessly with our CRM, keeping everything in sync without extra manual effort from the team.

What do you dislike about the product?

The main area for improvement is the native integration with Google Workspace, particularly Gmail. While the Outlook integration has improved significantly, Gmail users are still left without a comparable native experience. Additionally, the pricing can be a barrier for smaller teams, and the initial onboarding and setup process can feel overwhelming without dedicated support. Occasionally, the transcription accuracy drops when there are multiple speakers with heavy accents or when the audio quality is not ideal.

What problems is the product solving and how is that benefiting you?

Gong solves the problem of visibility into customer conversations. Before Gong, sales managers had limited insight into what was actually happening on calls — coaching was based on rep descriptions rather than reality. Now we can listen to calls together, give targeted feedback, and identify winning patterns from top performers. It has also dramatically improved ramp time for new reps, who can learn from recorded calls of successful deals. The deal intelligence features help us spot at-risk opportunities earlier, which has directly improved our forecast accuracy.