Gong
Gong.ioExternal reviews
6,572 reviews
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Actionable Insights from Real Customer Conversations, Better Coaching, Smarter Decisions
What do you like best about the product?
What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter.
What do you dislike about the product?
If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust.
That benefits me by:
Making feedback and coaching more objective and specific
Helping identify deal risks and opportunities earlier, based on real signals
Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth
Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls
That benefits me by:
Making feedback and coaching more objective and specific
Helping identify deal risks and opportunities earlier, based on real signals
Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth
Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls
Easy Call Recording and Tracking with Excellent AI Features
What do you like best about the product?
Gong is an easy way to record, track and monitor the calls with excellent AI features
What do you dislike about the product?
It should improvise on the way it shows the summary. Yet times, it is skipping a few details
What problems is the product solving and how is that benefiting you?
Recording of the calls and summarizing them reduces the amount of time we keep to monitor the calls.
Simplifies Client Interactions with Effortless Call Summarization
What do you like best about the product?
I like that Gong summarizes calls and writes emails for me. It helps me with follow-ups and saves me time, especially after a call, because I don't have to spend time crafting a follow-up email. Gong was also easy to set up.
What do you dislike about the product?
I think that it could be more suited towards project management. To identify risks and issues.
What problems is the product solving and how is that benefiting you?
I use Gong to watch back client interactions, reminding myself of missed details and summarizing calls. It saves me time by writing emails and helping with follow-ups.
The One Source of Truth for Every Sales and Customer Interaction
What do you like best about the product?
it's the one source of truth for every sales or customer interaction
What do you dislike about the product?
it's little bit complicated to find certain points like emails or non zoom meetings
What problems is the product solving and how is that benefiting you?
it's the one source of truth for every sales or customer interaction, we are looking there every time we want to understand what the customer is looking for
Love the Call Recording and Meeting Creation
What do you like best about the product?
The call recording and creating meetings mom
What do you dislike about the product?
Nothing specific to add. I’m only a user, and based on my experience so far, I’m satisfied with Gong.
What problems is the product solving and how is that benefiting you?
This app is helpful for meeting summaries, transcribing discussions, and reviewing anything we may have missed.
Excellent Call Summaries, Outlines, and Action Items for Easy Follow-Ups
What do you like best about the product?
The call summaries, outlines, and action items are great reminders of what happened in the current call, and they also provide helpful insight into past calls.
What do you dislike about the product?
Sometimes the AI search doesn’t work and says it can’t find an answer. It also struggles to recognize some client names, or it misunderstands them and gets them wrong.
What problems is the product solving and how is that benefiting you?
The call summaries are a great reminder of what was discussed. The insights into my own calls—like the Patience meter, the number of questions I ask, and parroting—are extremely helpful. I also appreciate that my manager can grade my calls, which really supports Customer Success coaching.
Super Helpful Insights From Client Interactions
What do you like best about the product?
It’s a super helpful tool for getting more insights from client interactions. It also calculates how long you’re talking over the other participants, which makes it easier to spot and improve those moments.
What do you dislike about the product?
The only thing I dislike is searching for a client on the home page. There are two different ways to do it, and it ends up confusing me.
What problems is the product solving and how is that benefiting you?
Gong and its automations help me follow up with my clients in a more detailed and organized way.
Extremely Intuitive User Interface
What do you like best about the product?
User interface is extremely intuitive to navigate
What do you dislike about the product?
I do not have negative feedback about gong
What problems is the product solving and how is that benefiting you?
Gong allows me to quickly recap important meetings and discussions
Effortless Setup, Deep Insights from Gong
What do you like best about the product?
I like the ease of use with Gong, which makes it convenient for monitoring our conversations with customers and prospects. I also enjoy how it integrates with other go-to-market tools, enhancing our workflow. The initial setup was easy, which I really appreciated.
What do you dislike about the product?
I find Gong can be a bit overwhelming to digest easily. It could use stronger mass enablement within a single company.
What problems is the product solving and how is that benefiting you?
I use Gong to monitor our conversations across customers and prospects. It helps identify key themes and behaviors from large qualitative data sets. I like its ease of use and integration with other go-to-market tools.
Unmatched Sales Visibility and Insights with Gong
What do you like best about the product?
What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls.
What do you dislike about the product?
The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck.
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