Gong
Gong.ioExternal reviews
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Best-in-Class Call Reviews with Powerful Account Insights
What do you like best about the product?
As a seller, there is no better software to review calls, get account insights and signals and update fields etc
What do you dislike about the product?
the Gong engage tool is lacking vs other more built out tools
What problems is the product solving and how is that benefiting you?
helps to record and review calls, which is great for peers to learn and managers to review. Everything clients tell us is recorded and documented so that we can leverage that when building value stories etc
Efficient Pipeline Management with AI Insights
What do you like best about the product?
We appreciate Gong for its ease of use and the full picture view it provides of how our customers are using our products, from start to finish, including from marketing to sales, all the way through to implementation, customer success, and professional services.
What do you dislike about the product?
As Gong continues to launch new AI functionality, there is some confusion on when to use what feature and how to quickly get there. Some more cohesion will be helpful.
What problems is the product solving and how is that benefiting you?
We use Gong for managing our sales pipeline, improving forecast visibility, and efficient meeting follow-ups. It also provides our team with customer insights throughout the entire process, enhancing coaching & reporting.
Empowers Sales with Coaching and Analysis
What do you like best about the product?
I use Gong to capture and analyze sales, and it helps me work on my conversion. It assists a lot in sales coaching, as my manager reviews my calls and gives feedback, which helps us improve on handling objections. It also helped me in working on my quality score, buying sales, and focusing on risk factors. The initial setup of Gong was very easy.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Gong to capture and analyze sales, improving my conversion and sales coaching. It helps with manager feedback on calls, quality score, buying sales, and risk factors. It also enhances our team's knowledge sharing.
Effortless Call Auditing and Coaching
What do you like best about the product?
I like that Gong is easy to use. I also appreciate the filters because they help me find out product gaps, coach the seller, and identify non-compliance.
What do you dislike about the product?
I'd like Gong to sync the enterprise IDs instead of just user names.
What problems is the product solving and how is that benefiting you?
I use Gong for auditing calls to ensure compliance, coach sellers, and resolve escalations. The filters help me identify product gaps and non-compliance issues easily.
Easy to Use, Great for Call Playback, Follow-Ups, and Account Research
What do you like best about the product?
Its very easy to use and I love how I can find everything I need with respect to any of my accounts on Gong. I love that I can go back and listen to my calls and generate follow-ups easily without the fear of forgetting meeting notes. I use it everyday for either account related research, account history and for my forecast.
What do you dislike about the product?
The AI Summary sometimes confuses timelines which is not very helpful when Im trying to understand customer sentiment throughout.
What problems is the product solving and how is that benefiting you?
Forecasting, Pipeline tracking, Account research, Account summary, Self training and self progress tracking
Effortless Meeting Management with Gong
What do you like best about the product?
I use Gong to record my meetings with customers, and it saves me a lot of time and energy. I like the automatic note-taking and summarizing features. The initial setup was very easy.
What do you dislike about the product?
It sometimes doesn't understand when I have rescheduled a Teams meeting with a customer
What problems is the product solving and how is that benefiting you?
I use Gong to record meetings, which saves me from taking notes and helps with follow-up emails. It solves note-taking and summarizing issues, saving me time and energy with its automatic features.
Streamlined Sales Pipeline with Effortless Call Summaries
What do you like best about the product?
I use Gong for sales purposes to generate pipeline. I find it incredibly helpful that it creates a summary of the calls and registers them. I particularly like the summaries and the next step suggestions, which are essential for creating reports on the calls and scheduling follow-ups with clients. The AI drafts allow me to copy the information without having to write it manually, enabling me to be more present in the call without taking notes. With 5-6 calls per day, preparing summaries myself would take hours, so Gong significantly streamlines this process for me.
What do you dislike about the product?
I would prefer a summary of the calls I did during the week to schedule any immediate follow ups. I think having the program reminding you to schedule a call to follow up or sending you an invite in the calendar if the client already agrees to it would be useful. We were not onboarded immediately, but I think our team is not always considered sales so they forget to put it in our configuration.
What problems is the product solving and how is that benefiting you?
I use Gong to create summaries of calls, which save me hours and let me focus on being present during discussions. It also registers calls and suggests next steps, streamlining my report creation and follow-up scheduling.
Empowers Teams with Insightful Call Analytics
What do you like best about the product?
I use Gong as a CS ops leader to assess my team's performance and record customer calls. I like the ability to report on call times, frequency of calls, and see call duration. It allows me to determine future headcount and present team performance. The initial setup of Gong was easy.
What do you dislike about the product?
I would like to see better renewal forecasting, but that is a nice to have.
What problems is the product solving and how is that benefiting you?
I use Gong to assess team performance, record customer calls, and automate call follow-ups. It helps me determine future headcount and present team performance with its reporting on call times and durations.
Reliable, Detailed Call Recording Tool
What do you like best about the product?
I use Gong for recording my onboarding calls, and I really appreciate how it shares the call video and transcript with clients. It helps me write detailed follow-up emails based on the transcript and answers my questions related to the call after. I like its reliability and how detailed it is, especially the recordings feature. It works every time, connects to Zoom, is available to share with clients, and I know when they accessed the link. Plus, the initial setup of Gong was super easy.
What do you dislike about the product?
It should be visible when I shared the call with clients so I don't do it twice.
What problems is the product solving and how is that benefiting you?
Gong records my onboarding calls, shares call videos and transcripts with clients, helps me write detailed follow-up emails, and answers my questions related to the call.
Highly Efficient, User-Friendly with Minor Setup Delays
What do you like best about the product?
I find the summary feature of Gong very useful for the implementation team. We use it extensively to send out invoices and create recruitment documents. The setup was pretty simple thanks to its user-friendly interface. Additionally, Gong is linked to Slack and Rocketlane, allowing us to easily get call summaries.
What do you dislike about the product?
We usually have a lot of Huddl codes. So even if you invite, it will take around five to ten minutes for Gong to join. If you can improve that time where the recorder joins the call for ad hoc codes, it would be awesome if we can fix it.
What problems is the product solving and how is that benefiting you?
I use Gong to understand requirements and discussions. It's great for managing the onboarding process and provides useful summaries for the implementation team. We extensively use it for sending invoices and creating documents.
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