Gong
Gong.ioExternal reviews
6,584 reviews
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The one tool I'm always using
What do you like best about the product?
The fact that I can go back and listen to the call after, so I can be fully focus on what is happening in the call and actively listening to my clients questions. I also love that I can share the recording with clients or other collegues to discuss or learn from.
What do you dislike about the product?
I can't delete calls that did not happened from my home page
What problems is the product solving and how is that benefiting you?
If my clients have requests I can simply share the recording of the conversation and it will always be clinet voice. It also helps on negotiations to be able to go back and listen to what has been discussed in the past.
Fantastic product, fantastic support, fantastic company!
What do you like best about the product?
Fantastic product, very easy to use and the support from customer success is simply awesome! (Shout out to Tim Schmidt!) I've used other products in past and Gong stands above all of them!..... I use deal boards all day everyday. Much easier to use than navigating reports/opps in SF! ..... Beyond that the call summaries make it easy to catch up on deals and identify where help/support is needed. Beyond the functionality, our CSM Tim is amazing. Super responsive and truly understands our needs. He brings insights/recommendations on how we can get even more value from the platform. Highly recommend Gong!
What do you dislike about the product?
Can't think of anything. Would love to see forecasting and Engage included :)
What problems is the product solving and how is that benefiting you?
Visibility to deals including what's happened, what's next and velocity of engagement. Much faster and easier to use than SF.
A vital tool in our toolkit
What do you like best about the product?
It allows our teams to review conversations from active deal cycles, go back and understand what may have gone wrong in past deal cycles, and overall see data on how reps perform on live meetings.
What do you dislike about the product?
I can't think of anything in particular that I dislike – Gong has become a vital tool in our toolkit.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem that occurs after a video meeting or cold call is over. If you don't feel you've taken in depth notes, you can go back and review the call itself, or even use the summaries provided by the platform.
Very accessible, easy to use & helps me improve my sales game!
What do you like best about the product?
Easy to navigate. Simple to review present or historic meetings to improve proposals. AI helps generate next steps after calls.
What do you dislike about the product?
Improve the transcription - sometimes the acorrect words aren't picked up.
What problems is the product solving and how is that benefiting you?
Missing out key bits of information necessary to win business (e.g. painpoints, metrics etc.)
Wonderful tool
What do you like best about the product?
That me and my team get to review our calls. I also don´t have to focus on writing everything down, I just listen to my customer.
What do you dislike about the product?
Nothing, really. It is a wonderful I hope to keep using always.
What problems is the product solving and how is that benefiting you?
Allowing me to invest time in what truly matters: converting SQLs, renewing clients, and focusing on conversations.
Integral in my work day
What do you like best about the product?
Gong has become an integral part of my work. I don't know if I could function without it. It really aids in helping me draft follow up emails after check in calls with clients. It makes me look really on top of my game! I use it every single day. It's also amazing how easy it is to search your calls for key words or phrases. We also use it internally to train new members of our team. Highly highly recommend.
What do you dislike about the product?
There really isn't anything I dislike about Gong. I wish it could take some of my client calls for me haha.
What problems is the product solving and how is that benefiting you?
It keeps me organized with my large book of clients. I can draft follow up emails quickly from the summary gong does from each call.
Great software for call recording reviews and pre meeting planning
What do you like best about the product?
The prep for meetings feature. Game changer!
What do you dislike about the product?
Everything is working as it should. Nothing to add
What problems is the product solving and how is that benefiting you?
Overall session recordings and that I can review my and my colleagues calls.
Best in class
What do you like best about the product?
Gong provides us with such in-depth reporting on where a deal is, what's been happening, and how to reengage accounts
What do you dislike about the product?
Nothing, it's fantastic I wouldn't change anything
What problems is the product solving and how is that benefiting you?
Closing more complex deals.
Gong helps us ensure that our sales
Methodologies are being used.
Gong helps us ensure that our sales
Methodologies are being used.
SDR - Gong Review
What do you like best about the product?
I love the feedback and meeting notes Gong provides.
What do you dislike about the product?
Unsure, I really find the tool useful and helpful.
What problems is the product solving and how is that benefiting you?
It helpd me breakdown technical aspects of meetings that are held with prospects.
Great experience with Gong
What do you like best about the product?
The transcripts that allow me to take minimal notes during my calls. The ability to send video snippets out.
What do you dislike about the product?
The voice transcription is not always the most accurate but that doesn't affect my learning or calls.
What problems is the product solving and how is that benefiting you?
Training my colleagues
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