Gong
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GONG
What do you like best about the product?
rewatching others work
-note taker, being able to go back and review live notes
-Being able t share specific part f videos and tagging them
-note taker, being able to go back and review live notes
-Being able t share specific part f videos and tagging them
What do you dislike about the product?
There's not a really a part of Gong i don't like
What problems is the product solving and how is that benefiting you?
Gong is solving training issues, easier to come at a new company and watch gong videos of others. It's like being able to attend meetigs anytime of your day.
Love gong for enablement and training
What do you like best about the product?
Gong is easy to use, and is mobile friendly which is helpful for the way I need to work
What do you dislike about the product?
The mobile version doesn't do everything the app does which is sometimes frustrating
What problems is the product solving and how is that benefiting you?
Gong helps us with sales coaching and meeting intelligence. It would be awesome if it could also be trained to look for certain things in calls and surface how well a rep accomplished those things in a slack channel.
A Game Changer with Client Calls
What do you like best about the product?
The call summaries, key points, and next steps/follow ups have truly changed the game when it comes to client calls. Even the beta features have been outstanding! It took very little time to learn, and I use it multiple times daily.
What do you dislike about the product?
At this point, there is nothing right now that I have seen as a negative with gong.
What problems is the product solving and how is that benefiting you?
With numerous calls daily, it is such a pain to write and transpose paper notes. This has changed my life.
Gong is the best!
What do you like best about the product?
i LOVE that I am able to give my full and undivided attention to my customers when we are meeting, because Gong! provides excellent notes for me to look back on.
What do you dislike about the product?
It is hard to say, I don't there is one!
What problems is the product solving and how is that benefiting you?
Gong is allowing me to continue to form good relationships with clients and take out the process of note taking.
New Gong user
What do you like best about the product?
I like that is able to capture things that you will prepare, agenda, etc. Captures who said what and who is going to do what.
What do you dislike about the product?
I dont have any feedback since I am a new user and so far I am happy using the product.
What problems is the product solving and how is that benefiting you?
I am able to go back to listen to calls I couldn't listen to in real time.
Impressive product that is constantly evolving
What do you like best about the product?
I love the emails it sends me after a call that highlights what actions have arisen from the call - so handy to make sure that I don't miss anything I need to do for a customer.
What do you dislike about the product?
Sometimes it can take a little while after the call ends to be able to access the summary or transcript but that is the only thing I can think of and really it's not even that big a deal.
What problems is the product solving and how is that benefiting you?
Gong not only records our conversations with customers which is great to be able to get back and review a call easily, but it also provides a summary which is helpful for visibility around what is going on with a customer and outlines outstanding actions from the call, both within the Gong app and via email after the call has been completed.
Great resource for customer calls and follow up
What do you like best about the product?
Loving the engage platform, helps guide conversations
What do you dislike about the product?
No API with Clockwise, would like this to be a link I can add to clockwise like the API with calendly
What problems is the product solving and how is that benefiting you?
Note taking, I am horrible about taking detailed notes as I often get carried away in the conversation
My Gong experience thus far
What do you like best about the product?
My experience with Gong has been great! It gives me real time information on how my calls are being rated in real time. This allows me to better prepare if there is any opportunities to do better.
What do you dislike about the product?
Overall I do not have any dislikes because it really helps me know how well I am assisting my families.
What problems is the product solving and how is that benefiting you?
Helping me to better service my customers
Gong Call Recording - Customer Success
What do you like best about the product?
How easy it is to record all your calls. It is super easy to review them, and their AI features are super helpful!
What do you dislike about the product?
I'd like some more robust notifications and customizability around what I receive and when.
What problems is the product solving and how is that benefiting you?
Recording our calls; tracking action items and next steps after calls; tracking time on calls with customers.
Makes my job easier!
What do you like best about the product?
I like the transcript with Action items that accompany recordings!
What do you dislike about the product?
Difficulty to delete videos without reaching out to org. administrator, even when we upload them ourselves.
What problems is the product solving and how is that benefiting you?
We record all client training sessions throughout their Implementation process, we are able to then use this for review (personally and for our customers).
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