Gong
Gong.ioExternal reviews
6,584 reviews
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Great tool to assess quality and accountability
What do you like best about the product?
The ever-evolving interface and functionalities are making recaps, evaluation and accountability better, the AI filtering is great.
What do you dislike about the product?
Could be better on picking up accents and a better variety on AI filters.
What problems is the product solving and how is that benefiting you?
Helps me to have a quick glance on conversations my team is having and dive in specific coaching needs.
Gong is a very helpful tool
What do you like best about the product?
I can review my action items quickly. It generates notes for my meetings and clients love the recordings.
What do you dislike about the product?
I have to include my recordings in my follow up emails and when the process takes a while it holds up my work.
What problems is the product solving and how is that benefiting you?
Having my recordings to share and having my notes pre-populated.
Insanely insightful, useful and saves a whole lot of time.
What do you like best about the product?
The AI curated summaries are always so accurate, and mean I no longer need to skip through every call but instead can understand what was spoken about without watching. The ability to search on a call and say 'did the customer mention XYZ, how did they seem about XYZ is so useful.
What do you dislike about the product?
It's genuinely hard to find anything that I dislike in Gong. It would be great if the AI features extended across multiple calls for one account
What problems is the product solving and how is that benefiting you?
Saves a lot of time by being able to look back on calls, see what was spoken about, and what promises were made on my end. Also means I don't need to take notes during the call, because the AI feature creates my summary and follow-up list without me doing anything.
Required for any GTM function!
What do you like best about the product?
Gong is the most useful tool in a CSM's toolkit. The ability to record client calls, receive AI-generated summaries that highlight next steps, and be able to send snippets to PMs is invaluable for me. It lets me focus on the client in real time, and ensure I have everything I need afterwards to make sure I can take every possible valuable action once it's wrapped.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
It integrates really well with Slack and SFDC, highlighing for you which upcoming deals haven't had any action recently.
Super easy to implement, too.
I use it daily and really couldn't imagine managing accounts without it.
Lastly, support is pretty stellar. I rarely had issues and any questions I had were quickly dealt with.
What do you dislike about the product?
Honestly can't think of anything. Gong is a really useful tool for onboarding/training, so maybe investing better features into the ability to create folders and instead allow admins to create a more guided set of calls for new hires to listen to.
What problems is the product solving and how is that benefiting you?
Recording calls for thorough note taking.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
Summarizing calls to remind me of any next steps.
Seeing at a glance which upcoming opportunities haven't had any interaction.
Gong has upleveled myself and my team!
What do you like best about the product?
- Ability to pull snippets from calls has been helpful in a variety of situations. The most common situation that I've used this is to provide or receive feedback from my peers/managers. I was even able to hold a training session where we listened to impactful snippets from each team member's calls and add to our team's arsenal of talk tracks
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
- Makes it much easier to hit the highest priority action items/next steps for customers in follow-up emails
- Anaytics/data has given me an objective target to shoot for during my customer interactions (talk time, # of questions, interactivity, patience, etc.). Never had access to that before!
- There are many different features that I'm only touching the surface on. Much more detail into being the best I can be at my job
What do you dislike about the product?
- It does take a bit longer to get the recording with Gong vs Zoom, but having the action items listed out in the analytics negates this issue a bit.
What problems is the product solving and how is that benefiting you?
Making the follow up email process MUCH better. I no longer have to take detailed notes during the call or try to remember what was said. I can spend more time being present with the customer and focus on getting all of the good nuggets of information to review later.
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
Detailed coaching. Without having to listen to the entire call, we can give and get feedback from our team. We can also pull specific snippets to make it easy to callout what we liked the best/areas of opportunity and share that with that person
Customer Success using Gong
What do you like best about the product?
+ Love that it frees me to be fully attentive in conversations rather than trying to take notes
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
+ Like the summarization of the call and next steps
+ Ability to quickly share snippets or quotes with my team
What do you dislike about the product?
No real downsides or dislikes that I can say. It's a great platform and has made me more effective in my role.
What problems is the product solving and how is that benefiting you?
Gong solves these pain points for me:
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
1) Relying on my memory or incomplete notes taken to remember contents of meeting and be able to take actions or next steps
2) Inability to easily share call outcomes or feedback with colleagues who could not attend or leadership who want updates
3) Inability to get coaching or learn how to better manage conversation
Great tool and easy to use
What do you like best about the product?
Everything, including the ease of finding conversations.
What do you dislike about the product?
Everything is useful and simple to use and understand.
What problems is the product solving and how is that benefiting you?
I haven't identified any problems so far
Sales Manager review
What do you like best about the product?
It is incredibly helpful for myself and for the reps to not have to worry about taking notes on call because we will have the recording and transcript available.
What do you dislike about the product?
There are some minor functionality bugs, and the UI could be refreshed, but overall pretty happy.
What problems is the product solving and how is that benefiting you?
It is helping me to manage a team of 7+ sales reps and be up to date on deals without having to be physically present for every call.
Great tool! Not only for recording calls, but for following up with clients/customers/leads as well!
What do you like best about the product?
- That it records your meetings automatically
- That is transcibes your meetings
- That is categorizes conversations and allows you to track keywords
- That it provides a breakdown of your conversation, via highlights, next steps and a summary using AI
- That is has its own AI chat version within the application to ask questions about your meeting. i.e " Did xxx talk about yyy?" " Was topic xxx mentioned?" etc
- That is transcibes your meetings
- That is categorizes conversations and allows you to track keywords
- That it provides a breakdown of your conversation, via highlights, next steps and a summary using AI
- That is has its own AI chat version within the application to ask questions about your meeting. i.e " Did xxx talk about yyy?" " Was topic xxx mentioned?" etc
What do you dislike about the product?
I honestly haven't had an issue that I can remeber to say anything that I dislike anything about it
What problems is the product solving and how is that benefiting you?
Recording & transibes meetings, tracking nextstep with stackeholders... its my own personal AI secartary for all my meetings
Great experience
What do you like best about the product?
The aspect I like the most is the transcript feature so I can easily scan back through the call to look for key points
What do you dislike about the product?
Only downside is that sometimes the transcription is a bit off but most of the time it's close enough to get the gist
What problems is the product solving and how is that benefiting you?
It is helping me with note takings and reviewing items I may have missed on calls
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