Gong
Gong.ioExternal reviews
6,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Not just a call recording software
What do you like best about the product?
Deal boards are super helpful for deal reviews and pipeline management at scale. Additionally, call recordings are super easy to navigate.
What do you dislike about the product?
Can't think of too many examples on the call recording side. Engage has some kinks to work out to catch up to the more established players, but most of the missing features were on the roadmap when we took a look and should be built out by now.
What problems is the product solving and how is that benefiting you?
There's no longer any disagreement about what happened on a sales call (recording). It's faster for leadership to get caught up on a deal (conversation summaries, transcript, navigation) and spend deal reviews on brainstorming vs. progress updates. Ability to manage 20-30 active deals per rep on a given day (deal board).
Very organized, helped me set many more meetings than quota.
What do you like best about the product?
The organization, sequences, call recordings.
What do you dislike about the product?
Not saving my notes that I put in, allowing me to pull up notes from previously calls.
What problems is the product solving and how is that benefiting you?
Recording calls, allowing me to leverage my CRM.
Why I love Gong
What do you like best about the product?
The ease of use and seamless AI tools integrated into the platform.
What do you dislike about the product?
How long it takes for a call to be uploaded and analyzed.
What problems is the product solving and how is that benefiting you?
Gong has made it so I don't need to take notes in the meeting anymore and I can focus on the conversation rather than taking notes.
A Must-Have Tool for Sales Teams
What do you like best about the product?
good transcripting, next steps, summiarzation
What do you dislike about the product?
ease of use, integrations, timely summaries
What problems is the product solving and how is that benefiting you?
Gong helps our sales team understand what’s really happening in customer conversations. Its conversation intelligence reveals key patterns—like what messaging works and common objections—making it easier to coach, refine our strategy, and close deals faster. With insights on talk ratios and customer sentiment, Gong eliminates guesswork, giving us clear data to improve every call. Plus, it syncs with our CRM to keep everything organized and aligned effortlessly.
Very Useful
What do you like best about the product?
The ability to review introdutory calls before my second or third call. It also helps me learn from others on my team.
What do you dislike about the product?
Can't think of anything. Gong is the first type recording call solution I used, and it is great.
What problems is the product solving and how is that benefiting you?
I don't like taking notes on a call so I can be present. Gong helps me with that.
Game changer for sales reps
What do you like best about the product?
The ability to not only review my own calls and demos, but also to hear how my teammates navigate conversaitons and verbage they use. It's a great tool to pick up on something new that can help, refine what I'm already doing well, and most importantly - identify gaps in my own game. Gettig this instant feedback after a call and the ability to review it whenever, has been extremely helpful with my growth and improvement.
What do you dislike about the product?
Literally nothing. The automated AI notes post meeting are some of the most accurate I've seen aut-developed. New features have popped up that I hadn't even thought about as a tool to help. Gong is ahead of the game, and continues to innovate. I look forward to using this toll daily, and seeing what else Gong will provide to help me level up.
What problems is the product solving and how is that benefiting you?
Real-time feedback to improve on calls and demos. I have the ability to watch my growth over time, i.e. conversation talk time percentages. I have great support on keeping my pipeline clean and focusing on any deals at risk with reminders to check up on them. I can also share a unique conversation or learning experience directly with my teammates, to help spread awareness on an emerging topic or to help push improvement.
GongGangster
What do you like best about the product?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
What do you dislike about the product?
Missing features like what exist in vidyard
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
integrate videos into emails
pre call summary note - sharing a customer cheat sheet
What problems is the product solving and how is that benefiting you?
makes life so much more efficient and simpler with detailed insights more organised from a sales org perspective can attend to more customers in 1 day - doing 5-6 calls now - more calls = more revenue
Gong is A Game Changer
What do you like best about the product?
Gong is a game changer for sales training. Teams can colloborate on feedback for calls handled by new and seasoned staff to align on messaging and share tips and tricks.
What do you dislike about the product?
Sometimes there is an error loading Gong manually to a call.
What problems is the product solving and how is that benefiting you?
Gong is a notetaker, recorder, AI assistant to analyze buying signals. Truly a valuable product for any sales team.
The sweet life of an AM with Gong
What do you like best about the product?
The 'ask me anything' AI tool to gather insights on any account is cool, and the new scorecard on calls is amazing for self coaching!
What do you dislike about the product?
ChatGPT, Gemini etc provide richer AI insights / recommendations on call analysis with MEDDPICC, and better email follow ups.
What problems is the product solving and how is that benefiting you?
Gong helps tremendously with capturing all key conversations but also provides actionable insights and AI generated follow ups to reduce time spent taking notes and following up post call. The 'ask me anything' AI tool is a game changer, I now use this before 80% of my calls!
We also use the forecast tool, and the seamless integration with Salesforce makes it so much easier to update opportunity notes, next steps, forecast bucket etc.
We also use the forecast tool, and the seamless integration with Salesforce makes it so much easier to update opportunity notes, next steps, forecast bucket etc.
Gong is a game changer
What do you like best about the product?
Gong removes so much of the mundane tasks related to follow-up from a call.
What do you dislike about the product?
I really have no dislikes. Gong has become an envaulable tool.
What problems is the product solving and how is that benefiting you?
Having AI assist in analyzing a call enables me to quickly extract the data I need.
showing 651 - 660