Gong
Gong.ioExternal reviews
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The Best Call Review Software
What do you like best about the product?
I can easily and instantly review my calls.
What do you dislike about the product?
Nothing. It works great, and there's nothing to dislike.
What problems is the product solving and how is that benefiting you?
Reviewing calls, and analyzing techniques.
Recommendations to others considering the product:
At least try it. I think it's a total game changer.
Great tool for new sales executive
What do you like best about the product?
The fact that you can see the percentage of talk time of each party really displays whether or not you are doing a good job listening to your prospect
What do you dislike about the product?
Glitchy sometimes and data isn't pulled in
What problems is the product solving and how is that benefiting you?
Training and development of sales executives. You are able to ask the questions you want to ask and get the feedback you need when its most convenient for each party involved.
Must Have Sales Tech Stack
What do you like best about the product?
Love the collaborative feedback we can implement as part of our sales review. Gives us an opportunity to go back to details that were initially overlooked during the conversation. Invaluable sales tool that I'd recommend adding to any tech stack
What do you dislike about the product?
Takes a bit of time for call records to wrap up but this will be resolved as time progresses with the technology.
What problems is the product solving and how is that benefiting you?
Allows for a better collaborative coaching effort from management.
Love Gong
What do you like best about the product?
Insurance, I love being able to go back in time. As a sales rep we are constantly trying to be more efficient. Sometimes if I am backed up, it's hard to have all of my notes put together before the next call. This is a way for me to quickly get the nuggets and prep for the next call.
What do you dislike about the product?
As Gong connects to GoToMeeting is takes up call space. I used to be able to see who has logged in before me, now that's gone.
What problems is the product solving and how is that benefiting you?
Listening to myself. I talk to much and this helped me visualize and cut out the pontification.
Gong has elevated our sales game
What do you like best about the product?
I love the ability to go back and listen to my calls post meeting. It helps me focus more on the conversation in the moment, rather than making sure I take detailed notes.
What do you dislike about the product?
I wish there was some sort of AI note taking ability built into the platform.
What problems is the product solving and how is that benefiting you?
Call reviews, coaching, sales training.
Recommendations to others considering the product:
Make sure that you train your team and embed this software into your sales process. This tool also helps improve forecast accuracy.
Gong helping to improve my sales skills
What do you like best about the product?
I love that I am able to quickly go back and listen to the demo. The entire thing is a seamless process. I love that Gong automatically records my calls without me having to do anything. It breaks down the call by topics and clearly highlights who’s talking and when.
What do you dislike about the product?
I don’t like how my voicemails are recorded.
What problems is the product solving and how is that benefiting you?
Provides a streamlined way to record and analyze sales calls which improves the skill level of account executives and provides us with a way to offer more tailored follow up by having the ability to go back and listen to exactly what the prospect said.
Sales insight
What do you like best about the product?
I'm on our sales team and love the workflow. It automatically jumps onto calls and gathers the data so that I can jump into the platform to review feedback.
What do you dislike about the product?
I don't like that Gong shows up as another caller - even though it is renamed. Getting Gong on a call when you are back to back and using the same dial in is also tricky. You can use waiting rooms or mute it, but it's not ideal.
What problems is the product solving and how is that benefiting you?
Sales insight, better understanding of trends, visibility into talk time, indicators of success / likelihood to close. If I forget to write notes or submit notes, it lets me go back to calls.
Brilliant tool for connecting our organization
What do you like best about the product?
Gong connects our CSMs to sales demos to ensure that we have a complete picture of the client and the sales process. I review sales calls all the time
What do you dislike about the product?
Text recognition isn't very accurate. We have a very niche product and work in a niche market, so I can understand why the speech recognition isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is extremely useful for allowing our CSMs to view/shadow sales demos after the deals are converted. It allows us to move into a customer implementation with a complete picture of the client and the sale.
Amazing tool
What do you like best about the product?
The search in call, and the % of how much each person spoke, the transcript .
What do you dislike about the product?
Repetitive meeting is not being recorded on Gong
What problems is the product solving and how is that benefiting you?
Internal coaching, review customer calls again to find issues or commitment.
Lack of time to join every meeting
Lack of time to join every meeting
Recommendations to others considering the product:
MUST need product
Sales Development Representative
What do you like best about the product?
A. I like that I can go back and listen to calls whenever I want
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
What do you dislike about the product?
I think it would be nice if you could also measure decibels and filter out by the volume
What problems is the product solving and how is that benefiting you?
We're training new employees and showing what good calls sounds like opposed to bad ones
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