Gong
Gong.ioExternal reviews
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Gong product review
What do you like best about the product?
- Ease of use
- Training potential
- Transcription and trackers features
- Customer success - excellent service
- Training potential
- Transcription and trackers features
- Customer success - excellent service
What do you dislike about the product?
Compliance issues in EU, recording calls poses an issue in some countries and states. Gong has been trying to solve this issue but I don't feel the solution is quite there yet.
What problems is the product solving and how is that benefiting you?
Sales training
Onboarding
Sales managment and tracking
Onboarding
Sales managment and tracking
Limited Experience
What do you like best about the product?
Haven't used Gong too much yet but it appears there's a lot of value to derive from it.
What do you dislike about the product?
High time commitment................................
What problems is the product solving and how is that benefiting you?
How consistent demos are and tracking what's being said.
Gong has been great! Really helpful for reviewing calls!
What do you like best about the product?
Gong has been really helpful for analyzing and reviewing calls. It's nice for seeing how much time I'm talking versus letting the customer talk, and also for seeing what words and phrases I say the most.
What do you dislike about the product?
sometimes when i'm listening to the call, and then i want to see where i use specific words, it starts the recording over.
What problems is the product solving and how is that benefiting you?
Helps me understand my good habits and bad habits better.
Absolutely amazing!
What do you like best about the product?
I have been using Gong for about a month now, and I've got to say, it's really nice. It outlines everything that was said during the meeting, and even analyzes what was said for you.
What do you dislike about the product?
I don't think there's a lot to dislike about it. I'm excited for future updates!
What problems is the product solving and how is that benefiting you?
Learning what was said, at what times. Doing so has helped me vastly with learning what to say in the future!
Promotion from SDR to AE
What do you like best about the product?
I am able to go through our entire teams sales call library.
What do you dislike about the product?
difficult to organize on a personal level
What problems is the product solving and how is that benefiting you?
Sales Analysis. Training and onboarding
Recommendations to others considering the product:
Use it whenever you can, and share it whenever you have successes or identify areas of improvement
Great and Effective Tool
What do you like best about the product?
Ease of use, the platform is intuitive and works very well. Especially the transcripts, make it easy to follow along during trainings.
What do you dislike about the product?
Sometimes when you switch calendars the bot has trouble following along, this is most likely user error though.
What problems is the product solving and how is that benefiting you?
Training, Monitoring calls, A/B testing strategies.
Customer Success Manager
What do you like best about the product?
I use Gong to review a lot of my calls to pick up on valuable pieces that I may have missed in my notes. It's also great for training opportunities to take your skills to the next level. It also picks up on keywords and segments of the call which makes it easy to navigate to the important parts.
What do you dislike about the product?
I have yet to be disappointed, honestly.
What problems is the product solving and how is that benefiting you?
Makes it simple to look back on calls and pick up info you may have forgotten or use them as a stepping stone for training.
Necessary for Customer Success
What do you like best about the product?
As someone who relies heavily on customer calls for information, I could not imagine not having a way to re-listen to conversations. I try to be present in the moment on calls (which is not always good when trying to take notes) so being able to take notes later is key.
What do you dislike about the product?
Getting a lot of different emails about calls coming up and calls happening in the past can be confusing. I would rather get no emails other than to say my calls are ready for review.
What problems is the product solving and how is that benefiting you?
Having a way to share customer calls and information with members of the account team that aren't able to make it to the call. Having a place to store calls so that anyone associated with the account can listen to them are crucial.
Recommendations to others considering the product:
It's good to share call recordings - many of my customers find it helpful to have a place to revisit the information - especially if they aren't taking notes (which is common).
Great Technology - Especially helpful for managers.
What do you like best about the product?
The ability to share calls with teammates and managers makes feedback easier than ever.
What do you dislike about the product?
The transcript functionality could be better. I was hoping to take less notes and rely more heavily on the technology to do the work, but it's definitely not perfect. Regardless, it's still helpful when you may have missed something during a call.
What problems is the product solving and how is that benefiting you?
Easier to shadow calls and provide feedback retroactively without actually making the time to join a call live.
Recommendations to others considering the product:
The software is very unique and the only one with which I'm familiar. It's definitely a game-changer.
Awesome tool
What do you like best about the product?
Gong allows you to review the game tape for your sales calls.
What do you dislike about the product?
Only complain with Gong is that I have had a few occasions where the recording has started late and I have missed the beginning of calls.
What problems is the product solving and how is that benefiting you?
Gong gives me on demand access to my calls which helps me tweak messaging and improve my sales strategy.
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