Gong
Gong.ioExternal reviews
6,575 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong is spot on!
What do you like best about the product?
I have gotten to experience Gong primarily in tandem with our Customer Success Manager's while digging into a technical support issue. It's been so helpful in so many instances to be able to go back, review the audio and have a video to be able to most effectively ticket any issues that may be uncovered.
What do you dislike about the product?
I personally do not have any dislikes. In the instances that I have used the platform it has been great!
What problems is the product solving and how is that benefiting you?
Gong is a priceless technical support tool and I hope that we start utilizing something for this team as well as our Customer Success team who has already implemented it.
Sales Rep
What do you like best about the product?
I like how the word trackers instantly direct me to a certain tag word in the demo/call. I can go back to my call if I have forgotten what a prospect said. My sales cycles are very long, so remembering every little details is impossible. I like the instant feedback I can receive from my manager after a call. It directs her to certain areas of my call and saves us time in getting to the juicy parts of the call.
What do you dislike about the product?
As a busy rep, I don't use GONG as much as I maybe should. I feel like I need to get more peer to peer feedback, so making it more of a gamification tool for me...I might be more apt to go in and do something. I am sure our management team is using it more than I am.
What problems is the product solving and how is that benefiting you?
so far, none that I am aware of. Just started using it a few months ago.
Gong helps me get better
What do you like best about the product?
The ability to reflect on myself. when you do demos you don't hera yourself. Gong gives you the ability to reflect
What do you dislike about the product?
Management reading everything. They can comb through calls and pick up on arbitray things and nit pick
What problems is the product solving and how is that benefiting you?
identifying pain point sbetter
Fantastic for self-review
What do you like best about the product?
I love how easy this is to dissect certain aspects of calls by category. It's really easy to go find where you're talking pricing, competitors, etc
What do you dislike about the product?
Sometimes the NLP is a little wonky. It doesn't always get the conversation exactly right, which can be a little frustrating when you try to search for particular words.
What problems is the product solving and how is that benefiting you?
Self-improvement. Making it easy to get self-feedback and managerial feedback on certain components of the sales cycle
Recommendations to others considering the product:
If feedback is important and you have time for it, this is a great product.
New Business Director
What do you like best about the product?
the fact that i can search parts of calls and find info quickly helps me be more efficient
What do you dislike about the product?
doesn't always recognize our calls when they are recorded because of gotomeeting issue
What problems is the product solving and how is that benefiting you?
more efficient, quicker in sending follow up emails and then i can also share calls with my boss
Recommendations to others considering the product:
get a meeting software that is easily integrated with gong
Loving Gong
What do you like best about the product?
The customer service from Gong has been amazing - they've readily integrated requests and offered ways we can optimize our usage of the tool. It's great to be using a tool that's outputted from a lean team like Gong.
What do you dislike about the product?
Once in awhile my videos won't upload synch properaly - in addition, it would be great if Gong could synch with Amity.
What problems is the product solving and how is that benefiting you?
Smarter talks with my customers - in addition, it's fuelled transparency across our organization. As I'm able to better to see the discussions my clients had with the sales team before the hand-off to Success occured.
Really helpful... with some Google calendar integration challenges
What do you like best about the product?
Gong is AWESOME for helping you to go over calls with your manager, and being able to make sure you catch all of the details in your calls with prospects.
What do you dislike about the product?
The Google calendar integration seemed to be particularly difficult. I only use Go-To-Meeting via the Google Calendar application and for whatever reason, it took my manager a couple of conversations with the CSM to make sure it worked. Occasionally it still will not record my calls.
What problems is the product solving and how is that benefiting you?
Gong helps to ensure that our team can standardize our conversations with prospects as much as possible. This helps to drive value for folks evaluating our software and allows us to best scale our approach as a team.
Great asset for sales orgonizations
What do you like best about the product?
Being able to return to past calls and review them.
What do you dislike about the product?
Having to disclose up front that the call is being recorded. Can be hard to get in the habit.
What problems is the product solving and how is that benefiting you?
It allows me to identify areas of improvement for me. It helps me refine my talk track.
An interactive Sales Bible
What do you like best about the product?
Gong has allowed me to identify what works, what doesn't work and how I can close more deals. It also allows me to go back onto my calls and catch subtle clues that I may not have caught during the meeting.
What do you dislike about the product?
I do several international calls in foreign languages, which Gong does not translate yet...but this is a minor part of my business.
What problems is the product solving and how is that benefiting you?
Gong allows me to continuously improve my pitch and move deals forward by focusing on what is resonating with my prospects.
Gong.io, a Sales Rep must have
What do you like best about the product?
During a call I can listen and engage. I can focus on what is being said. The recording allows me to go in later to ensure my notes match up to what my prospects are saying. It allows for the perfect call recap email because I can pair my language to that of my prospect. Additionally, prospects ask me to share the recording with them, so thay can use the info to help sell internally once the call is over. Gong.io empowers the sales rep and their prospects.
What do you dislike about the product?
I wish I could edit which parts of the call to share with a prospect. The platform would be more powerful if I could nail down a few minute time block that I could share so my prospect doesnt have to do as much work.
What problems is the product solving and how is that benefiting you?
Forecasting accuracy, confirmation of business issues, accurate notes in SFDC.
showing 6,261 - 6,270