Gong
Gong.ioExternal reviews
6,575 reviews
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Great repository for calls and trainings
What do you like best about the product?
I can see who speaks when during a recorded call
What do you dislike about the product?
unable to make the call presentation/ shared screen larger
What problems is the product solving and how is that benefiting you?
orienting new employees using previous trainings
Business Development Representative
What do you like best about the product?
I like the fact how Gong analysis the call outcome by having keywords on the left margin of the page.
What do you dislike about the product?
As far as I am concerned there is nothing that I dislike at this time.
What problems is the product solving and how is that benefiting you?
I am solving the problems on calls that I set with my clients.
From Good to Great
What do you like best about the product?
Tracking the talk time, knowing how much, when, and what you're talking about is great for reviewing; being able to share with colleagues, and listen to their demos too, you get to learn from everyone around you; if you missed details during the call, you can rewind and listen.
What do you dislike about the product?
The platform is A++, easy to use and navigate
What problems is the product solving and how is that benefiting you?
Making sure talk time is effective, talk tracks are concise, and correct questions being asked
Recommendations to others considering the product:
Be active within the platform; if you are not using it, you are missing out on great information that can help take your selling skills to the next level; with sales over platforms like GoToMeeting, it is difficult to tell what the customer is thinking and how they're responding; Gong allows you to learn and practice techniques to get the prospect to open up
Gong is not great at transcriptions
What do you like best about the product?
I like Gong's ability to let me go back and listen to calls to catch important information that I did not pick up the first time.
What do you dislike about the product?
The transcription feature constantly gets it wrong.
What problems is the product solving and how is that benefiting you?
Haven't solved any business problems yet.
Great tool for efficiency and training!
What do you like best about the product?
Records and transcribes all your meetings. Helps you improve as a salesperson allowing you to hear other reps calls. Recordings emailed directly in your inbox
What do you dislike about the product?
None I can think of right now. I enjoy using it.
What problems is the product solving and how is that benefiting you?
Training and ramping up a new hire. You can access the tool and self train anytime
Amazing Product
What do you like best about the product?
There are so many helpful and cool features. I can see how often I'm speaking vs the customer, which filler words I am using, which talking points I hit and see a full transcript of my demo. It is SO helpful for improving your demo style.
What do you dislike about the product?
love everything but the transcript could be more accurate
What problems is the product solving and how is that benefiting you?
tracking my demos, having a conversation reference to go back to in case you forget or lose your notes, also allows me to assess and improve my demo style
Recommendations to others considering the product:
I highly reccomend
Effective insight
What do you like best about the product?
Easy, passive use that allows me and management insight into how I'm performing and where to improve.
What do you dislike about the product?
some calendar quirks but otherwise perfect, no changes.
What problems is the product solving and how is that benefiting you?
Improved call performance and insight -- tracking of repeat issues/problems in customer conversations (broken out into keyword!).
Gong helps new sales people come up to speed more quickly
What do you like best about the product?
I like that I don't have to take perfect notes during meetings while trying to give a demo because I can always go back and listen to the call. It also enables me to share with my boss and gain understanding of things I may not know about (e.g. a technology that is mentioned).
What do you dislike about the product?
I do not always like my calls recorded.
What problems is the product solving and how is that benefiting you?
Helps in training new employees by enabling immediate feedback on how they handle calls. Also, helps disseminate examples of good calls so they can be replicated by the team.
Recommendations to others considering the product:
Try it!
Easy to Use
What do you like best about the product?
The user interface is very intuitive. Had no trouble jumping in and navigating my call the very first time.
What do you dislike about the product?
The platform doesn't seem to understand accents in multinational discussions very well.
What problems is the product solving and how is that benefiting you?
I was able to use the platform to review the content of a call for coaching.
Good service for call recording and coaching
What do you like best about the product?
Transparency into calls across the company. You have the ability to improve your own calls by listening to others, and Gong allows for comments to easily be provided to help others improve. You can also loop in managers for feedback on specific parts of calls.
What do you dislike about the product?
Very sales-driven tool. Not enough customization for other non-sales entities in the company.
What problems is the product solving and how is that benefiting you?
We are solving how to collectively improve our call qualities. Benefits are immediate and actionable call improvements.
Recommendations to others considering the product:
Great for sales teams.
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