Gong
Gong.ioExternal reviews
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Dope
What do you like best about the product?
Listening to my calls in the easiest way possible
What do you dislike about the product?
It takes like 15 minutes to be able to access calls :(
What problems is the product solving and how is that benefiting you?
Easier for my sales manager to listen and coach me
Targeted Feedback and Training
What do you like best about the product?
The ability to tag moments in the call for targeted training and feedback. Additionally, just being able to see the ratio of our rep talking, as opposed to the prospect.
What do you dislike about the product?
The recorder sometimes goes haywire and beeps randomly during the call.
What problems is the product solving and how is that benefiting you?
We're able to hold people accountable and streamline our pitch.
Recommendations to others considering the product:
Use it!!! Don't just tell people you've implemented it. Make is a regular part of the feedback process.
Helping to uncover my blind spots
What do you like best about the product?
I love that I am able to revisit the things I did well and the things I can improve on, as well as the ability to request valuable feedback from my manager and peers.
What do you dislike about the product?
The hardest thing to get over is listening to my own voice.
What problems is the product solving and how is that benefiting you?
Sales performance increase and the ability to have coaching to bring continual improvement!
Review of Gong
What do you like best about the product?
I have been using gong and I have been very impressed with its features and I love the recording aspects of a call to relisten to and playback later.
What do you dislike about the product?
So far I like everything about gong. I like the auto emails too alerting when I have a call to review etc.
What problems is the product solving and how is that benefiting you?
Analyzing my customer calls and helping to provide the best services when pitching our services to solve their business problems.
Great sales training and coaching tool
What do you like best about the product?
Gong allows us to onboard new reps faster by giving them multiple "best practice" calls to listen to. Its a terrific supplement to sitting in on actual calls/meetings. We also love the ability to send/request notes from colleagues on specific parts of a call, i.e. discovery or pricing discussion.
What do you dislike about the product?
So far my only complaint is that the user management process is a little clunky but this is a minor quibble.
What problems is the product solving and how is that benefiting you?
More efficient and effective onboarding of new sales reps. Very efficient way to coach on specific elements of a sales call and reinforce training and methodology.
Great software
What do you like best about the product?
- Auto records calls
- Easy to share calls
- Easy storage of calls
- Easy to share calls
- Easy storage of calls
What do you dislike about the product?
- Analysis on calls is in its infancy
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
- Sometimes misses calls if they are without much notice and I forget to record
- Video on looking at calls can be not great quality
What problems is the product solving and how is that benefiting you?
- What are other successful reps doing that I am not?
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
- What did other reps say when it comes to xyz?
- How do other reps talk about xyz?
- Does anyone have calls where they do a good job doing xyz?
- Feedback and trainings with managers
Recommendations to others considering the product:
- How much better could your team be if the rep could independently access the information they need to be successful?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
- How much better would your managers be if they could walk through a call with a rep for them to get better?
Dir. Biz Dev
What do you like best about the product?
It's great for looking back at calls to help improve your skills.
What do you dislike about the product?
Sometimes it doesn't pickup the words correctly, but it's not very often.
What problems is the product solving and how is that benefiting you?
Greatly helps sales reps improve their skills and it's great for training.
Great Service
What do you like best about the product?
I love being able to seek through videos based on transcribed test
What do you dislike about the product?
Nothing. I think the product is well built and satisfies my needs.
What problems is the product solving and how is that benefiting you?
We record videos a lot but aren't able to comb through all the videos properly because we forgot what we said in each video. The transcribed text is amazingly useful.
Gong has really helped with onboarding
What do you like best about the product?
Gong has really helped us onboard and train new Account Executives. It allows them to review demos that have been recorded and helps teach best practices.
What do you dislike about the product?
It's missing a connection to Skype, so we are unable to record all our calls.
What problems is the product solving and how is that benefiting you?
It helps with understanding best practices in our sales cycle. We also gain a lot during our ramping up process, so we can review and give feedback to our AEs.
Good call recording but not very intuitive
What do you like best about the product?
The ability to search for a specific term in all the calls e.g. what are my reps saying about pricing. Are they using the right verbiage or does my PMM need to enable them with more trainings?
What do you dislike about the product?
The transcription is not real-time and takes time to appear. So reps don't use it for any notes taking. The calls are recorded and used by the PMM team but not enough for sales training by the sales team themselves.
What problems is the product solving and how is that benefiting you?
Ensure our platform is being positioned in the right way with our prospects. We've started going deep into the analytics and also each call to provide feedback to the sales team on what they're doing well and what they can improve upon.
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