Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
Gong is a great tool to review calls for something that I might've missed. I also enjoy being able to share with the attendees as a reminder for action items, how-to's, etc. Sharing calls for training purposes is also helpful for every team.
What do you dislike about the product?
Sometimes the key word searches don't render properly. If another attendee joins late, it doesn't capture their percentage of time talking.
What problems is the product solving and how is that benefiting you?
I like that we're able to see terms that are commonly used across our customer base to focus our training on those areas first. Additionally, it allows team members to see which talk tracks work for others. It also benefits me to ensure that the percentage of time that I am talking is less than or equal to the person that I'm meeting with.
Recommendations to others considering the product:
Allows you backtrack on sales and strategy calls, use to your advantage.
Underpriced — Fantastic value for serious sales teams
What do you like best about the product?
I purchased Gong for call-coaching. The ability to automatically record my team's calls, listen to them at increased speed, and leave feedback directly in the call is fantastic. Our Product team also loves Gong because of its ability to send them calls based on specific features, competitors, etc that are mentioned during the call.
What do you dislike about the product?
Honestly, I haven't found anything I dislike about Gong at this point.
What problems is the product solving and how is that benefiting you?
Consistent call coaching, automatic product feedback. The ability to share calls throughout the organization based on their content is HUGE for multiple departments.
Recommendations to others considering the product:
Buy it before the price goes up. They are underselling themselves.
Gong works well and great for reviewing calls. Still touchy subject with customers and being record
What do you like best about the product?
What I like is how the recorded content is so searchable.
What do you dislike about the product?
That when I dismiss Gong from meeting the language still shows up for customers to see.
What problems is the product solving and how is that benefiting you?
Just improving discussions with customers and not having to take notes.
Tremendous coaching and collaboration benefits with little ramp up
What do you like best about the product?
Gong has supercharged our internal coaching ability. Also, our inter-department collaboration has received a major boost.
What do you dislike about the product?
It can be hard to keep up with new features at the rate they are released.
What problems is the product solving and how is that benefiting you?
Effective, contextual coaching for our sales team was the top problem we hoped to solved. We've realized that benefit and many more.
Basic Gong Review
What do you like best about the product?
I like the fact that all scheduled calls/demonstrations for the day are all in the queue on the dashboard. Makes visibility easier and you're able to see whether or not they've happened yet, or are currently happening.
What do you dislike about the product?
Due to how simple the layout is, there isn't much that I dislike. Everything is visually right where it should be and easy to navigate.
What problems is the product solving and how is that benefiting you?
Easily able to demonstrate product effectively, call quality exceeds previous program used so that's a bonus. Also, other used are able to be notified of the calls as they happen which creates more open communication between colleagues.
Recommendations to others considering the product:
Absolutely I recommend others to use Gong! It's easy to keep track of the calls that have happened or have yet to happen which is ideal since the ones that have happened can be used as a reference point.
Nice features. Great for review and replay.
What do you like best about the product?
You can listen to individual speakers, making replay/review quick and painless.
What do you dislike about the product?
Not much so far in my experience of using it.
What problems is the product solving and how is that benefiting you?
Primarily customer research sessions.
Gong is extremely valuable
What do you like best about the product?
Love the ability to toggle playback speed and insightful UX.
What do you dislike about the product?
The call search function triess to be intuitive by offering options that are often unrelated.
What problems is the product solving and how is that benefiting you?
Being in sales, the analysis of my calls for improvement has been a big part of my strategy for success. Gong makes it easy to find specific areas that I'm focused on improving.
Account Executive
What do you like best about the product?
The ability to transcribe my entire conversation and Gong pulling out key components of the conversation so it's not simply just the recording.
What do you dislike about the product?
Nothing to note. I've liked everything I have used it for
What problems is the product solving and how is that benefiting you?
Coaching, effectiveness of future meetings, and analytics.
Gong review
What do you like best about the product?
It's like watching game film! I love to hear where I can improve and really like the % breakdown on how much each participant is speaking.
What do you dislike about the product?
There's always trepidation when you record yourself, but it's super productive and a great trade off for the unvarnished truth...the tape doesn't lie. The announcement at the beginning could be better timed, participants can't hear you and get confused.
What problems is the product solving and how is that benefiting you?
Really it's all about improving my pitch and listening for reaction from clients
Recommendations to others considering the product:
get it! It's a great resource!
Gong Review
What do you like best about the product?
The ability to add notes and comments to certain points in calls.
What do you dislike about the product?
I wish Gong had the ability to work on recurring calls. I am usually rushing from one call to the next and dont have time to add Gong.
What problems is the product solving and how is that benefiting you?
We use it for training
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