Gong
Gong.ioExternal reviews
6,584 reviews
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Great Product
What do you like best about the product?
It captures he whole conversaion really well and the voice recoerdnign is never muffuled
What do you dislike about the product?
nothing as of now will let you know once i find out
What problems is the product solving and how is that benefiting you?
communication skill, and conversational skills
It makes my external calls so much easier
What do you like best about the product?
I love the fact that i can simply focus on conversing with my customers without trying to take notes. Knowing that Gong would have a summary of my call and the call transcript, saves me time and so much brain power. Now with the added AI ask me asnything feature, I can dive into any aspect of my call and get clear answers for what im lokking for. Would highly recommend a 100%
What do you dislike about the product?
Nothing comes to mind. I've been using Gong for sometime and haven't found anything i hate about it.
What problems is the product solving and how is that benefiting you?
I don't have to take notes, and can simply focus on my customer and while acively listening which makes for a better professional conversation. And if i miss anything, i know Gong caught it!
Gong Makes My Meetings Easier
What do you like best about the product?
The note taker and recordings are fanstastic.
What do you dislike about the product?
Harder to update names and info that doesn't get recorded properly
What problems is the product solving and how is that benefiting you?
Freeing me up during calls so I don't have to take copius notes, as the note taker takes them for me. Great for follow ups and setting up future calls.
Great call recording software
What do you like best about the product?
My team really likes the gong AI summary feature to develop meeting action items. It streamlines their workday.
What do you dislike about the product?
It's a premium offering and it's priced as such. There are several alternatives out that are much cheaper. Quality is great, but may not be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Call recording software for our customer success and sales teams
Very easy to implement
What do you like best about the product?
Gong implementation was straightforward and quick. Integrating with Hubspot, Google Workspace, and Zoom was pain-free. Training and after-sales support gave us everything we needed to get the most out of the system.
Our sales team uses it daily to find information lost in call transcriptions and training. Searching through calls has never been easier for us.
Our sales team uses it daily to find information lost in call transcriptions and training. Searching through calls has never been easier for us.
What do you dislike about the product?
Nothing negative to say as of yet, we're happy out.
What problems is the product solving and how is that benefiting you?
We have greater insights into what happen in our deals and training new hires is much quicker now with easy access to calls.
Gong is the Best!!
What do you like best about the product?
The AI Features - Meeting Recap, Follow-up etc.
What do you dislike about the product?
I think Gong is great and ahead of it's competitors
What problems is the product solving and how is that benefiting you?
Saving time with notes and follow ups with customers.
Excellent Product, great UI, real insights
What do you like best about the product?
How easy it is to use, Salesforce connection easy to establish and maintain, excellent CSM, drives real value and ROI.
What do you dislike about the product?
Not much, it's a great product, good value
What problems is the product solving and how is that benefiting you?
Helping us understand what's going on with our customers.
Short cut to revenue-driving insights
What do you like best about the product?
The Hubspot integration is what I like best. Gong provides nice summaries in the contact and company timelines that help reps keep organized information in one collaborative space, and it's super helpful for sales leadership too. The new "Ask Anything" AI feature is super cool, and sales leadership is using it to quickly get answers about rep pipeline directly from the meeting content.
What do you dislike about the product?
I'm sure we could get more out of this tool because there are features we could upgrade, but I'm not going to take a demo and get entered into someone's pipeline just to get a peek and some idea of pricing.
What problems is the product solving and how is that benefiting you?
Gong gives visibility into the meetings we have with prospects/customers and sends succinct summaries to the CRM. It's helping us centralize intelligence in Hubspot, and offers holistic visibility for a deeper look within the platform. Intel is no longer lost when an employee leaves the company, and new hires have a huge catalog of meetings they can watch for training and to learn about their target accounts.
An excellent way to stay informed about your clients
What do you like best about the product?
Gong makes it easy to search for calls based on key words. I use that frequently to find calls related to a certain issue or feature. It helps me know what customers are talking about which helps me understand their needs. Once I find the calls I'm looking for it's really easy to quickly see a summary of the call, as well as a full transcript and audio replay of the call.
What do you dislike about the product?
I see no downsides or needed improvements.
What problems is the product solving and how is that benefiting you?
It solves the problem of not having insight into what customers are dealing with. It also solves the problem of not remembering what was discussed in a call.
Gong has been a game changer!
What do you like best about the product?
The fact that the interface is easy to use and the data that's available from it!
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Gong is helping our reps be more effective with followup and identifying trends.
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