Gong
Gong.ioExternal reviews
6,575 reviews
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Decision ready metrics
What do you like best about the product?
Crisp user friendly navigation with insights into both training and customer feedback and questions.
What do you dislike about the product?
Still pretty new to using Gong but no negative feedback thus far
What problems is the product solving and how is that benefiting you?
Improvements on customer calls
Gong is awesome - helps me manage my deals and next steps
What do you like best about the product?
I like the ability to search by keyword and what was said on the call. I often set next steps or say "i'll send you XYZ"... then I forget exactly what our timing our next steps were.
I often reference Gong recordings to make sure I didn't miss something important when I'm following up on a deal. As a salesperson, this makes it easy for me to remind a prospect of what they said on our previous call, related to their goals/challenges etc.
I often reference Gong recordings to make sure I didn't miss something important when I'm following up on a deal. As a salesperson, this makes it easy for me to remind a prospect of what they said on our previous call, related to their goals/challenges etc.
What do you dislike about the product?
It takes a little bit of time to join a last minute call and can miss the first minute our so.
What problems is the product solving and how is that benefiting you?
Managing next steps on all ongoing sales conversations
Better organization, I have my shi* together and don't "forget" anything that was said on a call.
Improved my ability to cut out filler phrases, generally improved my calls by looking at how much I talk and the most common things I say.
Better organization, I have my shi* together and don't "forget" anything that was said on a call.
Improved my ability to cut out filler phrases, generally improved my calls by looking at how much I talk and the most common things I say.
Recommendations to others considering the product:
Go look at how much time you talk versus the customer, prospect, etc.
Great Support!
What do you like best about the product?
I like that it allows us to be able to analyze calls in the most effective way possible.
What do you dislike about the product?
Nothing that I am aware of - there is a lag when using the listen in feature, but that is not too much of a negative that we can't deal with.
What problems is the product solving and how is that benefiting you?
We always strive to be able to have better/more effective conversations with clients. With Gong, it allows us to be able to pick up on the pattern of the calls we have and be able to listen back and improve.
Recommendations to others considering the product:
Their support is great - don't be afraid to use it!
One of the most important tools in your Martech / Salestech stack.
What do you like best about the product?
The ability to see all upcoming sales calls, join current calls, or review past calls. The ability to segment calls by sales stage.
What do you dislike about the product?
Nothing yet, I'm still blown away by this tool. I am looking forward to more for features as this platform develops. For example, I'd like to be able to create a personal playlist of calls or "star" my favorite calls.
What problems is the product solving and how is that benefiting you?
In product marketing, it's crucial to interact with the market as much as possible. In B2B product marketing, sales and sales calls are my connection with the market. I use to send out weekly emails asking sales reps to add me to their discovery calls. Then I discovered Gong.
I can log into Gong, see all calls happening on the sales floor that day, sign up for upcoming calls, listen in live to calls, or play back past calls. Now, I listen to sales call all day to hear what customers are asking for and how they're responding to our message.
Gong is building in a lot of cool AI into their platform. For example, the product analyzes the calls and can tell if you're talking about competitors, messaging, or business value. The platform looks very promising.
I can log into Gong, see all calls happening on the sales floor that day, sign up for upcoming calls, listen in live to calls, or play back past calls. Now, I listen to sales call all day to hear what customers are asking for and how they're responding to our message.
Gong is building in a lot of cool AI into their platform. For example, the product analyzes the calls and can tell if you're talking about competitors, messaging, or business value. The platform looks very promising.
Recommendations to others considering the product:
I absolutely recommend Gong to any Sales or Marketing leader. This is the best way to get intelligence about your sales activities and your market.
Best sales enablement tool ever used
What do you like best about the product?
The ability to quickly identify key points through a session
What do you dislike about the product?
none so far, everything I have used within the product has been great
What problems is the product solving and how is that benefiting you?
Easy, efficient demonstration of our product across an entire organization at once. Huge time-saving benefits by being able to share link to demo session.
Recommendations to others considering the product:
Use this product now, it will greatly improve demonstration skills
Finally. An intelligent way to for sales coaching to evolve.
What do you like best about the product?
Being able to connect a live demo, to transcripts, to call recordings.
What do you dislike about the product?
It's easy to forget that it exists. Sometimes technical or legal reasons prevent the call from taking place.
What problems is the product solving and how is that benefiting you?
Changes the coaching dynamic between what a sales manager by replacing what they think they know about a call or a rep with what actually happened.
ROI and More
What do you like best about the product?
Love the ability to do statistical analysis on my teams calls to understand how they are communicating so that we can make adjustments in our training and sales enablement to facilitate better communications with our customers and prospects.
What do you dislike about the product?
Not much at this point... standard answer "Price". Do the same thing for less...
What problems is the product solving and how is that benefiting you?
Training, and enablemen to facilitate consistent communications across all of our contributors.,
Gong is a great sales training tool!
What do you like best about the product?
What I love about Gong is that it makes it so easy for me to review my sales calls both from a coaching perspective as well as reviewing a previous call to take notes.
What do you dislike about the product?
There isn't really anything I dislike at this point.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having to sit in on a call to listen to it.
Recommendations to others considering the product:
It gets better over time as it has more calls to review with artificial intelligence.
Sales enablement
What do you like best about the product?
Gong works well for us, and allows our team to review sales calls much faster and more efficiently than anything else we tried out.
What do you dislike about the product?
Speech recognition could be a little bit better.
What problems is the product solving and how is that benefiting you?
We are using this to develop better sales scripts and sales enablement materials.
Saved Time = More Time. More Time = More $
What do you like best about the product?
I love using GONG! The platform is very clean, and offers a great UX! I will say, it is seldom that I listen to a call without using the increased speed option. 1.5x is typically the sweet spot and allows me to listen to more calls, while still getting what I need to ensure that I am pulling what I need out of the call for coaching, skills dev, etc.
What do you dislike about the product?
It could be my ignorance, but if there was a way to 'follow' specific content to receive updates, that would be great. Again, it may be a lack of experience on my end that is leading to that 'want'.
What problems is the product solving and how is that benefiting you?
GONG allows me to capture calls that I otherwise miss as a result of meetings, and provide the feedback/coaching as though I had actually been on the call.The platform is very collaborative, and I love getting email alerts for new calls for me to review/provide feedback on!
Recommendations to others considering the product:
You just can't beat the UX. That is what makes the difference!
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